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This is sad to hear....companies should know that even if products are packaged well, the packages are sorted through computer guided systems...aka the computer does not handle packages gently.
Also driver's aren't always careful either....but if a shipping company notices that a driver's deliveries are consistently being claimed as damaged, they'll know the driver is mishandling the packages and appropriate action will be taken.
Good luck getting this sorted out....keep us posted.
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