Quote:
Originally Posted by chuxdelux
The crazy thing is we used to own a MINI type S and we were always treated with the utmost respect. They are the same service department yet they have different service advisors. I believe this is where the problem lies. We only had an issue once when our MINI was being serviced and they rectified it immediately.
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Actually, I think it's a management issue. The arrogance of the service manager and the QC officer trickles down to everyone in that department. I'm not sure if the Mini side has their own service manager.