Sadly yes.
After the (expletive deleted) in the 320d ran into the back of me I had cause to at least start the ball rolling with them towards getting the car sorted. The dealer then suggested I go with someone else due to the cut and dry circumstances.. but more of that in a mo'.
After getting to work I called them up and gave them all the details. They told me the location of the local BMW bosyshop (which I already knew) and passed me their contact details saying that they would fax all the info over to them. I rang the bodyshop immediately that I finished the call with BMW Insurance and they already had all the details. About 36 hours later BMW Insurance called to say that their 3rd party claims people had chased up the other parties insurers and they were accepting full liability (as if they had a leg to stand on
).
However, after visiting the bodyshop they advised that I would be better using a 3rd party claims agency as they would give me a like for like car for as long as necessary. So I then went down this route as a Mini vs a 330d Touring is a bit of a difference when you've got kit to lug around. I'm just waiting for final confirmation of the settlement now, but as it hasn't cost me a penny and I had a similar car I ain't complaining.
So from my experience they do seem to be pretty good when it comes to the crunch (pun intended).