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      04-25-2014, 11:51 PM   #1
Kienvu14
Second Lieutenant
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Drives: 07' E90 N54 Aspen White
Join Date: Dec 2012
Location: Denver

iTrader: (1)

I was in the market for an affordable pair of carbon fiber mirror covers and a carbon fiber trunk lip. Autotecknic seemed affordable and I took the chance. Shipping was decent, purchased it Sunday and received it Wednesday. Product was damaged by usps (spoiler ) while one seemed to be damaged by the manufacturer (Chinese mirror covers). I contacted Neil by phone and he assured me that he would next day air me a new set and not to worry about it. This phone call was at 4:00pm colorado time and 3:00 California time. Neil said "yea I'll get that taken care of now and you'll get a tracking for both items shortly. Seems good customer service and all.......until it was 6:57pm California time and he emails me back and states that the best he can do for me is standard usps shipping. He decides to reply back to me 3 minutes before they close and now I have to wait to see what they're actually doing. Now I'm sitting here and confused about how he just promised me next day air and he'll get it fixed but now it's something else. Bleh shake it off. Two days later I call back to find out Neil hasn't done anything for me but another worker Jeremy finally sends the two boxes out for me and gives me the tracking number over the phone. This is going ok now it seems. It's now Friday and I'm just waiting for the new boxes but to my surprise I get a email from Neil with no subject. Just two return labels. To my surprise they are "PRIORITY MAIL 1 DAY SHIPPING". Now sitting here I'm confused and saying WTF. You just said you're not able to send me my new and undamaged products 1 day shipping but are willing to pay for return shipping 1 day mail for damaged goods?! I understand that usps damaged one and the other was manufactured bad and all but you can sit there and promise one thing then get back to me two days later with something else. Never again Autotecknic
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E90 - N54 2007 Alpine White FBO :
VRSF CP w/ Tial BOV,VRSF 7 inch FMIC, VRSF Catless DP's, Hexon RR600, Cobb V3, VMR V710 Gunmetal 19x8.5 and 19x9.5, SteveAZ stage 2 bucket
Appreciate 0