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      04-05-2011, 06:04 AM   #275
Salt Lake City
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Drives: BMW 535 xit
Join Date: Apr 2011
Location: Salt Lake City

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Luxury Auto XChange

Run, don't walk away from this dealership.

Luxury is the internet arm of Perillo. . .and, ostensibly. should be reputable. I bought a 5 series from them. They actively concealed the fact that it was a lemon "buy-back" car. When I found out, they misrepresented the nature of the lemon complaint. The repairs which they promised, and represented, were never made by Perillo/Luxury, and had to be made post-delivery.

Once Luxury recieved funds, they refused to provide title. Investigations with the Illinois Attorney General, the Illinois Department of Motor Vehicles, the Illinois Division of Dealer Licensing, the Illinois Department of Consumer Protection, the Utah Department of Motor Vehicles, and the California Department of Motor Vehicles were initiated. . .and finally resulted in the conveyance of title.

Scott Small was a classic "say anything to get the sale" kind of salesman. George Chiarelli, his boss, was intransigent and uncommunicative.

Don't even consider doing business with this outfit.
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