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      04-18-2007, 10:43 AM   #54
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Drives: M340i
Join Date: Jul 2006
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Quote:
Originally Posted by rjs View Post
I just get the impression that they are not particularly interested in selling you a car. It's almost as if they are doing you a favour. I’m not expecting the earth, but ringing you back when promised or sending you something when promised is just basic customer service surely?

I never had any of these issues when I got my last car (Golf GTI)
There is an arrogance to BMW dealers - but I found this was much worse with Audi.

Lexus do manage to strike the balance of being respectful and formal, without undue airs and graces.

It's down to the person you are dealing with. The guy that sold me my e90 was very good and always got back to me.

But when I bought my e60 it was a very different story.
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