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Eisenhaus Service
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10-21-2007, 02:52 AM | #89 | |
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seems like the same problems huh.. I think Eisenhaus need to settle this problem/issues or they will get bad reputation. well hopefully it will settle asap.. good luck guys |
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10-22-2007, 09:32 AM | #90 |
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Facts:
1. we now do have the exhaust arrived here and ready to be shipped. 2. we are on hold because Status(Vendor who sold the exhaust to customer) does not want us to ship the unit at this time. 3. Customer is asking a compensation which company can not comprehend in business stand point. (Customer's request: Free shipping from USA to Indonesia which is ranging 500 - 600 USD for shipping cost alone). and customer is now begining to accuse/ blame on sales rep/managers of the company for not gettting his compensation he wants. 4. We sincerely do apologize for any delay or inconvinient matter it may have caused, but we assure you: we absolutely did our best to bring this rare unit out from factory. 5. Sum up, we are holding this unit at this time, until status and customer can get the problem or compensation issue resolved. we would love to take care of this problem in the manner of even beyond well built professionalism and grown up conversation, but we realize..sometimes, there are things we just can not do. We know how it feels - waiting for something you want really bad.. and we also understand customer is upset and sometimes be expressing excessive heat over to us upon his dis-satisfaction, which we have been dealt with this particular customer for sometime now and we also know that is what we have to do when it comes to customer service. So, again, we are truly sorry about getting this unit over to US not within time frame expected. At this time, we now have the unit in stock, ready to be shipped and we would like to resolve this issue with customer asap on our end as well. Last edited by EisenHaus; 10-22-2007 at 01:11 PM.. |
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10-22-2007, 10:21 PM | #91 | |
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Mr John Kang Eisenhaus
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1:Yes I know that the exhaust just reach your place like 2-4 days ago. 2: Mr John Kang Eisenhaus, You know why?cause your manager told me at the phone before that you guys ( Jayson your manager ) will sent the exhaust from Germany to your facilities via air freight but guess what?you guys didn't do it either..and on the previous pages,one of you mentioned that around 200-300 exhaust are otw to your facilities. Guess you included my exhaust as well to your container to save more money!! remember: " All thief's admitted their crimes,all prison will be full around the world" 3: Off course Iam complaining to you guys. Status design is doing their work professionally, take care their customers and their customer service are . and again you don't mentioned that Ive told Status auto design that Iam willing to pay some amount ( USD$100.00 ) to help you reduce the cost..why don't you posted it?it seems that you are the good guy right now... 4: All you guys only can say " sorry/apologies ". Tell me if you were me and Iam at your positions. 5: You guys need to solve this matter by professionals way and don't tell me that Ive to settle this matter with Status auto design. Hey Mr John Kang Eisenhaus, don't you remember that you talked to me by phone that you said with your attitude problems " I DONT GET YOUR MONEY " and " TALK WITH STATUS AUTO DESIGN " dont you remember?? 6: And yet you guys dont even told us the time frame.all you can said is " its a rare system" blah blah blah..Guess what guys? their is few 320's with eisenmann exhaust..thats not the reasons at all!!! 7: now Ive to ask you again..what is your offer Mr john Kang eisenhaus? Its your company responsible to take care this. As you are the global distributor for the whole world ( listed on your website )!!! You need to clarfiy it.. 8: Main point is Win and winner solutions. Looking forward to get my exhaust from you guys. thnx P/S: Even your own worker Lee have admitted to me that you have attitude problems and he is sorry towards me.. |
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10-22-2007, 11:03 PM | #92 |
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Oh, it seems that mig28 is in Indonesia ? ..... well, not to be biased .... i dunno what's the deal between the OP and Status, but if i were the OP and i didn't get my stuff within the agreed time frame .... from my point of view, I could demand something for damages for loss of time.
Just to maintain customer satisfaction, vendor needs to think of way to recover the condition. I've been in the forum for about a year now, and i think eisenhaus is one of the recommended vendors in this forum. You should be able to tolerate something just to correct the deal. mig28, good luck.
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10-22-2007, 11:22 PM | #93 |
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another excuses from big company like eisenhaus
3. Customer is asking a compensation which company can not comprehend in business stand point.
(Customer's request: Free shipping from USA to Indonesia which is ranging 500 - 600 USD for shipping cost alone). and customer is now begining to accuse/ blame on sales rep/managers of the company for not gettting his compensation he wants. ----------------------------------------------------- you know what?last month I imported 2 sets of wheels ( 8 pieces ) from Los angeles to Jakarta indonesia and paid for USD$560.00 air freight and you mentioned that shipping from usa to indonesia are USD$ 500-USD$600.00? how many kg's Mr John Kang eisenhaus?? better let me know the dimensions of the exhaust and weight.. this is not wheels!! this is just your excuses again...You mark up the price again... un believable!!! |
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10-23-2007, 12:09 AM | #94 |
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I'm just trying to get this straight.
mig28 order 320 exhaust... 320 exhaust special order... special order take long time... mig28 have no patience... mig28 want free shipping valued above proffit margin... eisenhaus no like lose money for nothing... mig28 need get life and not throw eisenhaus under large bus...
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10-23-2007, 01:02 AM | #95 | |
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well,my position are the worst compare to you.if you were me I think you will do the same. again if you can open the 1st page that Ive mentioned that waiting 2-3 months is totally fine.Status and eisenhaus told me to wait since this is special orders.Mr john Kang eisenhaus himself told me 2-3 months.. I know its rare! so what?2-3 month is fine for me to wait. |
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10-23-2007, 01:20 AM | #96 | |
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There is phrase that commonly used. This is "shit happen". Sometimes you have wait for thing. It is now in stock and ready to ship according to eisenhaus. I'm sure that if Mr. John Kang could eat stainless steel and shit out exhaust that you would have tracking info day after order is made. This is not common 325 or 335 system, this is rare 320 system. If you get tired of wait than you should cancel order and take your money somewhere else. Otherwise be patient. Seems like you make big huge deal out of minor issue. This is not going to make matter better.
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10-23-2007, 01:33 AM | #97 | |
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Minor issue?maybe for you is a minor issue. I think Iam the only person willing to wait almost half years for the exhaust.anyone wait more than 4 months??l Mr John kang Eisenhaus Told me either "cancel or wait"?by that time he told/mentioned me by phone its been 5 months sir! please take a look on the 1st page.I did made the complain when its been 5 months not the 1st-3rd months. No tracking at all. Jayson the manager of the Eisenhaus even told me that they will shipp my exhaust system from germany ( their Company ) via air freight to their facility in USA. But they dont! thnx for your comment.. |
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10-23-2007, 12:47 PM | #98 |
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THEN JUST WAIT! SHIT WHO CARES IF YOU WAITED 5 months. IF YOU KEEP COMPLAINING CANCEL YOUR DAMN ORDER SHIT. IF I WERE YOU I WOULDVE JUST COMPLAINED TO MY CREDIT CARD COMPANY INSTEAD OF WRITING ALL THESE STUPID COMPLAINTS TO EISENHAUS. CAUSE I BET NO ONE REALLY CARES ABOUT WHAT YOURE SAYING AND IS JUST LAUGHING AT YOU FOR BEING SO CLUELESS. GEESH. YOUR THE FIRST PERSON THAT IVE SEEN COMPLAIN FOR SO LONG.
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10-23-2007, 12:54 PM | #99 | |
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10-23-2007, 02:26 PM | #100 | |
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that's what I've been saying all along. Either wait for it or ask for a refund. It's not like Eisenhaus is taking his money and running with it.
This guy just keeps on and on and on. He doesn't want a refund, I'm sure Eisenhaus or its dealer that sold him the exhaust would gladly refund his money, but no, he wants to wait for it, but needs to complain about it while waiting. Quote:
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10-23-2007, 02:27 PM | #101 |
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Look I understand you are upset about the very long wait you had to endure. Nobody is telling you its not a big deal. But you do have to understand that a custom exhaust can have delays, even for the most effecient company.
Nevertheless....that is all in the past. The bottom line is...do you really still want the exhaust or not?? It sounds like you do, but it seems to me that now the issue is not how long is it going to take, or what the status is...but rather, how are they going to compensate you. Because the exhaust is ready to go to you. I think the problem now, is not the delays but that you basically want a huge discount, or having the system basically for free. That is up to eisenhaus to consider and by no means are they obligated to compensate you...particularly when things have escalted to this. Yes it may not be the best customer service practice to do on a regular basis, but every business has a right to refuse service to the few particular clients that just end up being a huge PITA. You have to just cut your losses. So...either accept what has already happened and just get your exhaust that is ready to get shipped to you. Or if they do not want to offer you a compensation package that you are satified with, get your money back and stop bitching like a girl. Its simple. The product is now ready. Take it, or move on.
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10-23-2007, 02:29 PM | #102 |
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you've watched too much Ally McBeal or Boston Legal.
Loss of time for not getting his exhaust? it's not a life or death situation, not like he's going to die without the exhaust, although he's making it sound like it.
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10-23-2007, 04:57 PM | #103 | ||
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Quote:
Quote:
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10-23-2007, 04:58 PM | #104 |
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serioulsy. its not like hes sponsored by eisenmann. shit just wait for your custom MADe exhuast
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10-23-2007, 05:21 PM | #105 |
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Shit happens and you can't really expect Eisenhaus to go below cost for you just because the shipment was delayed by Eisenmann in Germany. It's reasonable to ask for some discount, but it's not reasonable to ask them to lose money on this deal. After all, they are in the business to make money, not charity......
If you think the shipping charge is excessive, you can open a Fedex a/c and email them a shipping label. I'm sure Eisenhaus would accept that. Then, you can pay for your own shipping cost.
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10-23-2007, 08:57 PM | #106 | |
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Yes, I study law, so at least i know it can be done especially in Indonesia Anyway, hope OP and eisenhaus can reach a solution on this.... and be happy
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Mods: Remus, Blacklines, Hartge, ACS, Breyton, Eibach, 20" Lative Last edited by AH; 10-23-2007 at 09:21 PM.. |
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10-23-2007, 09:26 PM | #107 | |
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AH, I've seen your posts, you're a reasonable guy so please don't think I'm trying to start a fight.
However, I disagree with the "loss of time" argument. An example of loss of time would be, say, you brought it your car to a shop to install say the KW V2 coilover + HR sway bars, and promised that it'll be done in 1 day at the most. But the shop was too busy and forgot to work on your car. And the next day, they've started working on it, but realized that it's more difficult then they'd imagined, so another day delayed. you can claim loss of time in that case. In this guy's case, he's not losing any time, his car is still driveable, like I said, it's not a life or death situation, not like if he doesn't have the eisemann exhaust, his car won't start. It's not Eisenhaus' fault that it took so long for Eisemann Germany to produce and ship the exhaust, if he really wants, call up Eisemann Germany and demand they compensate him, I'd love to hear what they have to say to him. Yeah, try that, mig28. Quote:
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10-23-2007, 10:02 PM | #108 |
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cannucklion: i respect your comment above, and i didn't see it as fight starter. I can see your opinion on 'loss of time' and it is correct for the example you stated. However, anything can happen in law, and it is a good lawyer's job to make the impossible to become possible which does not need to apply to this case at all as long OP and the vendor reach amicable solutions
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10-24-2007, 12:51 AM | #109 | |
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Iam not asking a huge discount.I even told them lets solve this matter nicely. Win and winner solutions. they told me that they will ship the exhaust from germany to their place via air freight but they didnt do it at all. All Iam asking is ship to my country ( airport ) and Ill pay some of the amount to help eisenhaus. I think is fair enough!!! |
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10-24-2007, 12:54 AM | #110 | |
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well you are not in my position again. If I donf wait then Why Should I bother about this issues? its been almost 6 months and this 1st month my complain are in this forum. |
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