[cb4]

Originally Posted by darkrom

I go to BMW Sudbury for this exact reason! Everywhere else sucks.

Sudbury is the worst of all of them.

[alex2112]

+1 for Jeremy at Tulley in Nashua. He's always been extremely helpful, very polite, and knowledgable every time I've dealt with him. I bought my car there and they've been pretty good at diagnosing and fixing issues. I don't have any horror stories of them returning my car with excessive miles, dents, damages, or dirty seats. I think they have an honest service dept.

[pinemind]

Originally Posted by cb4

Sudbury is the worst of all of them.

I called and got an appointment the next day to fix my seatbelt extender (which I hear some dealers won't bother with unless you hassle them) on a CPO purchased there. Got a loaner car, no issues at all. Dropped off at 7:30 am, done by noon.

[BJK1903]

Originally Posted by alex2112

+1 for Jeremy at Tulley in Nashua. He's always been extremely helpful, very polite, and knowledgable every time I've dealt with him. I bought my car there and they've been pretty good at diagnosing and fixing issues. I don't have any horror stories of them returning my car with excessive miles, dents, damages, or dirty seats. I think they have an honest service dept.

I think I will be taking my car there. No one so far said anything bad about them. All good stories.

[darkrom]

Originally Posted by pinemind

I called and got an appointment the next day to fix my seatbelt extender (which I hear some dealers won't bother with unless you hassle them) on a CPO purchased there. Got a loaner car, no issues at all. Dropped off at 7:30 am, done by noon.

Yeah I've had great luck there as well!

I guess in the end the dealership is only as good as the particular service adviser you get that day. You could go to New England's finest dealership and still get a SA having a shitty day and you won't be happy.

Overall sudbury has been fantastic to me and everyone else there seems happy.

[davidrw]

That's brutal sorry you had to go through all that. After my last bad experience at a dealer I get back up from BNL they really had great service no doubt for transport whenever I need work done outside the city, at least then I know the car isn't getting joyridden or left open in the rain.