[ragingclue]

What kind of dummy trying so hard to act covertly creates a screen name that is his real name?

While trying to gather intel, forgot about counter-intel.

[NewNole2001]

Originally Posted by ragingclue

What kind of dummy trying so hard to act covertly creates a screen name that is his real name?

While trying to gather intel, forgot about counter-intel.

Yeah, that's why I haven't really bought in to the conspiracy theories. We should set up a separate thread "Scottsdale BMW Cover-up Theories"

[Sam335ix]

Originally Posted by ragingclue

What kind of dummy trying so hard to act covertly creates a screen name that is his real name?

While trying to gather intel, forgot about counter-intel.

Rookie liar I mean lawyer that likes to use big and fancy words :-)

[NewNole2001]

Found a picture of RichardJones:

[t1mmy]

Just got the jalopnik story on fb, plenty of hater comments there

[cptcrunch]

Originally Posted by 335ikiller

Looks like the story is up on Jalopnik now:

http://jalopnik.com/5873397/did-a-de...-dangerous-bmw

And so it has begun

[matrix76]

Originally Posted by 335ikiller

Looks like the story is up on Jalopnik now:

http://jalopnik.com/5873397/did-a-de...-dangerous-bmw

Added your link,

https://post.craigslist.org/manage/2782907081

[gatoman39]

Just read this on Jalopnik. Curious to see how the mothership handles this...

[gatoman39]

Originally Posted by arguru

I'll probably never know, but one thing I do know is that this experience was enough for me to decide to switch over to the four rings from BMW. .

You think BMW's service is bad. You aint seen nothing yet.

[John 070]

Originally Posted by gatoman39

You think BMW's service is bad. You aint seen nothing yet.

LOL I once took my friend's new Porsche in for service and had a disagreement over what should be covered by warranty. I mean every dealership is different, most treat you well when you rubber stamp everything they say and whip out the AMEX. It's when you don't agree, I think that's where the Japanese car dealerships seem to be a little different. This thread demonstrates that BMW will fight you until you're worn away to nothing but a knub. that being said, so might the other German mfgs. Something happens when you lose a world war. LOL

[Tzu]

I read this forum almost everyday, and I stumbled on this post from Jalopnik. Good luck dude.

[TXAutoLaw]

arguru: I saw your message, but have no PM access yet. I will send you info in a couple days when I have PM access.

[TXAutoLaw]

Originally Posted by John 070

LOL I once took my friend's new Porsche in for service and had a disagreement over what should be covered by warranty. I mean every dealership is different, most treat you well when you rubber stamp everything they say and whip out the AMEX. It's when you don't agree, I think that's where the Japanese car dealerships seem to be a little different. This thread demonstrates that BMW will fight you until you're worn away to nothing but a knub. that being said, so might the other German mfgs. Something happens when you lose a world war. LOL

It's not just the German companies. The Japanese companies and American companies do as well. Don't forget though, you're dealing with the US entities of any manufacturer when it comes to warranty issues. The foreign entities do not get involved with that.

[John 070]

Originally Posted by TXAutoLaw

It's not just the German companies. The Japanese companies and American companies do as well. Don't forget though, you're dealing with the US entities of any manufacturer when it comes to warranty issues. The foreign entities do not get involved with that.

There's a certain attitude at some makes, however. Like when I drove into the Jaguar dealership with my 335i. Jaguar does not make a 6 cyl. car for lowlifes like me. When I told the old man (looked like the mgr) that I was here to test drive the new XJ (Dec 2010) and get my free Odyssey White Ice putter, he said, "Nobody here can help you with that." LOL I told him here, you sign it, you can help (just to get a rise out of him). Mind you this was 10 am on a weekday, 3 sales people standing around doing nothing with no customers. One guy came over and asked me to have a seat, and came back 15 min. later. That's just plain arrogance--and they deserve the poor economy and their poor sales numbers. Kinda karma. And I got my free putter.

[halfmonkey]

Originally Posted by gatoman39

You think BMW's service is bad. You aint seen nothing yet.

If service is your main priority, then the rings are not the best route to go. IMO, Lexus is the best at service quality. Most of their cars leave room for improvement when it comes to the sporty nature of them but it seems that Lexus is working on that as evidenced by the newly introduced GS. Hopefully, the updated IS will carry the momentum and make many more improvements. I'm also hoping Lexus adds more sporty models such as a sporty SUV instead of the soft-roader RX, truck based GX and LX. They need something to compete with the X5, Cayenne, and even FX.

Good luck with the rings as it sounds like you've already made the switch.

[BimmerRob]

Scottsdale BMW got a pretty good rating at dealer rater...shall we change that?

GL OP.

[Propagator]

Originally Posted by 335ikiller

Looks like the story is up on Jalopnik now:

http://jalopnik.com/5873397/did-a-de...-dangerous-bmw

Congrats arguru. Now it begins.

And don't listen to people that say you blew up the chance for amicable resolution because you publicized it. That's just corporate bullying.

PS. I do wish there was a mention of the fact that you have active steering in that story. Oh well.

[BimmerRob]

+1 on Lexus service quality. Had an '06 IS 250 for 110k miles and all I did was change the oil and sparks before it got repo'd. Performance was a little beige though and the steering was numb, but still it ran fine.. not crisp, but it ran.

[John 070]

Originally Posted by halfmonkey

If service is your main priority, then the rings are not the best route to go. IMO, Lexus is the best at service quality. Most of their cars leave room for improvement when it comes to the sporty nature of them but it seems that Lexus is working on that as evidenced by the newly introduced GS. Hopefully, the updated IS will carry the momentum and make many more improvements. I'm also hoping Lexus adds more sporty models such as a sporty SUV instead of the soft-roader RX, truck based GX and LX. They need something to compete with the X5, Cayenne, and even FX.

Good luck with the rings as it sounds like you've already made the switch.

We all love BMWs, but not the co. We obviously love the product enough to put up with lousy customer service. Can you imagine what would happen if Lexus delivered in the performance dept.? The new GS costs 47k, I dunno, seems like you have room for 7k worth of options to equal a 335. yet I thought the GS is more comparable to a 535.

[MDyDinanM]

OP

Good luck in this case. This is yet another story of a Dealership acting badly.

Also, in regards to BMW NA (not saying it is wrong or right), but they are a franchise. They usually don't care what dealerships do since all they do is allow the license for them to sell and service their cars. I haven't really seen, or heard rather, where BMW NA stepped in to help a owner out. Just wanted to point that out to keep that in perspective.

This reminds me of the case were Autobahn Ft Worth in Texas wrecked a M5 owners car on a joy ride. Dealer and BMW NA didn't help. Dealer tried to cover it up, lied, then ignored the owner. The owner took the dealer to court and won. At least that one had a happy ending. It took almost a year to resolve though, but the owner stuck it out and proved to the Dealer that he had the will and resolve, and wasn't going to be treated like the "little guy".

You can read the lengthy story here:

http://www.m5board.com/vbulletin/e60...16-months.html

Basically, since posting it on the internet, like yours, it went viral. I'm sure Autobahn BMW has lost sales and customers. When you do a search for them on Google, the story is right there next to the dealership's link on google. The M5board forum community also chipped in in making this story publicized.

Needless to say, the M5 owner has a bad taste in his mouth and BMW has lost a customer.

Your story is like deja vu all over again.

A shame really. All this could have simply been rectified by the dealer fixing the issue on the spot. I'll never understand why Dealers chose to fight the simplest of things with their skewed version of "principle" when simply helping a customer would earn then dividends and loyalty in the long run.

I know you've stated all you want is an answer, but you're not going to get one unless you get a lawyer. As far as their concerned, they don't have to answer to anybody legally, unless they are forced too. They will keep ignoring you.

[TXAutoLaw]

Originally Posted by mdyaman

OP

Good luck in this case. This is yet another story of a Dealership acting badly.

Also, in regards to BMW NA (not saying it is wrong or right), but they are a franchise. They usually don't care what dealerships do since all they do is allow the license for them to sell and service their cars. I haven't really seen, or heard rather, where BMW NA stepped in to help a owner out. Just wanted to point that out to keep that in perspective.

BMWNA is not a franchise. BMWNA is an LLC, which is the US entity of the parent corp., BMW AG.

[MDyDinanM]

Originally Posted by TXAutoLaw

BMWNA is not a franchise. BMWNA is an LLC, which is the US entity of the parent corp., BMW AG.

thanks for the correction. I know BMW NA is an entity of BMW AG.

But what about the dealership themselves? BMW NA doesn't own them. Other automotive groups do. Curious how the business relationship is since BMW NA doesn't take responsibility for the actions of local dealerships