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JW-Tuning - Do Not Buy! Poor Quality Product, Horrible Customer Service, Dishonest!!!
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06-09-2009, 11:28 AM | #45 |
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i think JW-Tuning should chime in to this thread asap!!
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06-09-2009, 11:34 AM | #46 |
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the first time you email us about your problem is June 7th.
the day you paid is May 20th.. on the same date we mail the diffuser 05-20-2009, 03:42 PM it's shipped. Hong Kong EMS # EE753910886HK the item was delivered Item Number Destination Delivery Status Event Date EE753910886HK United States of America Delivered. 23-May-2009 on june 8th you msg us asking for a refund. that's 16 days later... our company has a policy "All return requests must be made within 5 days after receiving order." you could have let us know earlier than 16 days. we apologize for the bad fit of the product because we sent the wrong item but we also have our company policy. we are willing to offer exchange. Last edited by JW-Tuning; 06-09-2009 at 12:37 PM.. |
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06-09-2009, 11:52 AM | #48 | |
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btw, OP did you pay with paypal? if yes, did you put a dispute? |
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06-09-2009, 12:27 PM | #49 | |
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/THREAD for poor customer service.
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06-09-2009, 12:33 PM | #50 | |
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If you sell a totally non-fitting product--> get it resolve!!! not BS about your company policy..... |
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06-09-2009, 12:46 PM | #51 |
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JW-Tuning...
disappointed. |
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06-09-2009, 01:23 PM | #52 | ||||||||
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I'm really disappointed. Thanks Jace. It sure doesn't look like it. Quote:
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Thanks man, hope I get the money back too. Quote:
Agreed. Bad product with even worse customer service. Quote:
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Why should I be punished because they screwed up my order and sent me the wrong item?? Terrible customer service. Quote:
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Yes i paid with PayPal and Yes I filed a dispute. They already closed the case stating they do not cover poor quality products and I should continue to try to resolve the issue with the seller. No help at all. Yup. Beware guys. Thanks PAK |
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06-09-2009, 01:32 PM | #53 |
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feel bad for u but if it really took u that long to get in contact with them, theres really not much u can do. the first thing i do whenever i recieve a package is open it and make sure it does what its supposed to for the very same reason of not ever being in ur position regarding return policies. they sent u a package and gave u an allotted amount of time to return. i say eat this one and be glad they r letting u exhange it
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06-09-2009, 01:36 PM | #55 |
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I'm curious though, they said they sent the wrong item, so what make and model is that f'ed up diffuser actually for (to achieve 100% fit)?? 128i/135i? E91? A civic?
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06-09-2009, 01:40 PM | #56 |
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same here. i want to know what model uses that diffusor. im guessing its most likely just a shitty mold job though
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06-09-2009, 01:44 PM | #57 | |
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to OP.. if it doesn't fit.. PM right away not 16 DAYS LATER!!!!!!!!!!!!!!!!!!!!!!!!!! |
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06-09-2009, 01:45 PM | #58 | |
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In addition, on your post, you have admitted sending a wrong part, wouldn't OP be entitled to refund upon returning you the wrong part that you've sent out since this issue was not caused by the OP. don't mean to offend you in anyway, but if the company's at fault in this case, perhaps you should take care of the customer since referrals are pretty important for online vendors... JZ
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06-09-2009, 01:45 PM | #59 | |
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First off, Yes I paid for the item on May 20th. I can assure you it was not delivered to my house on May 23rd. It may have been delivered to the US or even to my local post office, but not to my house. I remember this because I was waiting for another package aswell, nothing came on the 23rd which was a Saturday. I then had to wait until the fallowing Tuesday, because Monday was a holiday here, which was the 26th. I realize that doesn't make a whole lot of difference but I also messaged you and asked for a refund on June 6th immediately after I realized it did not fit. When I recieved the diffuser the bumper wasn't installed on my car. I tried putting the diffuser on the bumper before the installation just to see how it looked. . . I didn't think it fit right but before jumping the gun and telling you this thing was a POS and I want a refund I thought I would wait until the bumper was installed and then give it another try. I wanted to give you the benefit of the doubt since you told me that the quality and fitment would be perfect!! When dealing with customers in the US when you're in HK you should really be more understanding with a time frame of more than 5 days. You should also let customers know of your ridiculous return policy beforehand! I'm sure alot of people would stray away from you knowing that they have a 5 day time frame to which afterwards they are screwed! I can't say whether you sent the wrong item or if this diffuser is just terrible quality and fitment. This doesn't look like the diffuser for the E92 either, I can find out though. . . Either way, that is not my fault. You should own up to your mistake and make this right. |
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06-09-2009, 01:54 PM | #61 | |||||
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It wasn't 16 days, it was more like 10 or 11 days. Which I know still seems like a while but I didn't want to make a big deal over nothing. I wanted to try ever possible way to make it fit before asking for a refund. Quote:
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I'm going to try to fit it on a couple friends E92/E92 and see how that comes out. Quote:
5 days is not a realistic time frame. |
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06-09-2009, 02:06 PM | #62 |
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hope shit works out for u. it was over their return policy and u admitted to that. hopefully theyll understand both parties r to blame. u with time and them with a deformed product. at least they offered an exchange. they should just let u keep that pos if its meant for an e90 and send you another with tested fitment. most likely will make u just pay for shipping or something
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06-09-2009, 02:34 PM | #64 |
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I think the seller should send out the correct replacement part and should arrange for the faulty part to be collected at the sellers expense. When the replacement part is fitted and found to be as described then the seller should either arrange for the faulty part/s to be collected or re-imburse the buyer with the cost of returning it.
Only then will JW credibility be somewhat restored. |
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06-09-2009, 03:01 PM | #66 | ||||
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The thing is. . . How was I suposed to know that there was a 5 day return policy??? That was never mentioned. That should be disclosed prior to purchase!!! Quote:
Why should I have to pay for any more shipping than I already paid for. It's not my fault they screwed up! Quote:
That's exactly what I would hope for. If they do not refund all of my money, they should send out the correct part that I paid for! If they are willing to send me out a better fitting diffuser, after I recieve it, I am even willing to go through the trouble of mailing out this faulty item if they want to pay for shipping. |
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