Where do you go for service?

dinkoh · 08-26-2007, 02:04 PM

I need to bring my car in for service. Still debating where to go.

Where do you go? Heard some bad things about certain dealerships, wanted to stay clear from them.

shimshimhada · 08-26-2007, 02:25 PM

I take mine to Sterling, but I have heard good things about Towson and Tischer, not so much Fairfax.

oneshare325 · 08-26-2007, 03:04 PM

Quote:

Originally Posted by shimshimhada

I take mine to Sterling, but I have heard good things about Towson and Tischer, not so much Fairfax.

i on the other hand have had nothing but problems with sterling, i like the new service center at fairfax!

Every-time i took mine into sterling, my interior came back filthy!! Grease prints in at least 4 places!!

FrankoQ · 08-26-2007, 04:16 PM

Quote:

Originally Posted by dinkoh

Towson, eh? Hmm, might have to look into that.

Tischer rocks.
They've been great to take care of my baby.
Got a loaner no questions asked.

If you go there, ask for Kevin Hall.

bavarian19 · 08-26-2007, 04:19 PM

Sterling has treated me really well...

japac1 · 08-26-2007, 04:34 PM

Towson always takes care of me. Ask for Greg Barker. No appoitments needed, and always get a BMW loaner.

ase2dais · 08-26-2007, 04:51 PM

SA Tony @ Passport does things well for me

KL2DC · 08-26-2007, 06:41 PM

I'm gonna go against the grain and say VOB despite the negative sentiments on them. I've hit a sweet spot with my SA, Gint (Yellow Team).

FrankoQ · 08-26-2007, 07:11 PM

Quote:

Originally Posted by KL2DC

I'm gonna go against the grain and say VOB despite the negative sentiments on them. I've hit a sweet spot with my SA, Gint (Yellow Team).

MnK6 · 08-26-2007, 07:23 PM

Quote:

Originally Posted by KL2DC

I'm gonna go against the grain and say VOB despite the negative sentiments on them. I've hit a sweet spot with my SA, Gint (Yellow Team).

Gint at VOB is pretty good. No BS from him. Been taking my car to him since 2001 when I had my E46. I didnt really have that much problems with VOB yet, nothing major at least.

claresecl · 08-26-2007, 07:24 PM

I used Tischer for my e46, which had a LOT of problems. It spent quite a bit of time in their service bays, which meant that I spent quite a bit of time driving a Nissan (and for a few weeks Dodge minivan) loaners.

I do think that their service guys are knowledgeable and that they work hard to ensure that their clients are happy with their work. I'll likely take the e92 there.

One important thing to note about Tischer - I always had to put a note in my car, requesting that they did not wash it after service.

FrankoQ · 08-26-2007, 07:44 PM

Quote:

Originally Posted by claresecl

One important thing to note about Tischer - I always had to put a note in my car, requesting that they did not wash it after service.

+1

tman · 08-26-2007, 08:04 PM

Sterlings been pretty good to me so far.

Dani · 08-26-2007, 10:24 PM

Quote:

Originally Posted by KL2DC

I'm gonna go against the grain and say VOB despite the negative sentiments on them. I've hit a sweet spot with my SA, Gint (Yellow Team).

traitor....

oh and I am pretty sure someone stole my umbrella and digital tire pressure monitor that I keep in the door last time it was there during my whole ordeal.

FrankoQ · 08-27-2007, 06:17 AM

Quote:

Originally Posted by Dani

traitor....

+1

So I guess you have the car back?

Dani · 08-27-2007, 08:55 PM

Quote:

Originally Posted by FrankoQ

+1

So I guess you have the car back?

yeah, if you can call it a car still, lol

gentooguy · 12-23-2007, 07:07 PM

VOB Sucks and nothing will ever change that!
Good luck with your car. Check to make sure that all parts that were originally on your car before you took it in for service haven't been replaced with secondary used lesser quality parts! Shocked? Well it happens to a lot of customers over there and a lot of customers are complaining about it.

gentooguy · 12-23-2007, 07:11 PM

Dani,
BTW I am really not surprised that VOB stole your stuff out from your car. It is totally characteristic of them to do. I had several things stolen from my car after my car came out of their service my flashlight in the glovebox namely. Also had a friend who took his car there for service and they switched out his rims which were brand new for dirty old scratched up ones.

Sniz · 12-23-2007, 10:14 PM

good poll, I need to take my car in for service asap, but right now the engine bay is kinda all over my garage floor.

I'm trying to decide between Tischer, Russell, or Towson. Russell is the closest to Ellicott City where I live, haven't seen them mentioned yet. Any experiences there??

japac1 · 12-24-2007, 05:54 AM

Quote:

Originally Posted by Sniz

good poll, I need to take my car in for service asap, but right now the engine bay is kinda all over my garage floor.

I'm trying to decide between Tischer, Russell, or Towson. Russell is the closest to Ellicott City where I live, haven't seen them mentioned yet. Any experiences there??

Just that I purchased from Russell and they completely suck ass!! I would never, ever take my car there for anything...just my opinion, though...

pseto · 12-24-2007, 07:09 AM

i take my car to Russel and they are ok. Maybe they treat me better b/c I bought my car there (probably the case), but I havent had many issues. Some of their techs are idiots, but the foreman went out of his way to fix an issue I had last week. I always get a BMW as a loaner though.

Spool · 12-24-2007, 08:23 AM

I think it depends on the SA you get, not as much as the whole service department itself..

I have been to fairfax to service my cars for the past 5 years and they always take care of me...

View Poll Results: Which dealership do you go to for service?
Fairfax	5	16.13%
Sterling	10	32.26%
VOB	2	6.45%
Passport	6	19.35%
Tischer	4	12.90%
Tate	0	0%
Towson	1	3.23%
Northwest	1	3.23%
Russell	2	6.45%
Voters: 31. You may not vote on this poll

08-26-2007, 02:04 PM	#1
dinkoh Captain 21 Rep 877 Posts Drives: 07 e90 lemon/black Join Date: Feb 2007 Location: charm city --> bay area iTrader: (4)	Where do you go for service? I need to bring my car in for service. Still debating where to go. Where do you go? Heard some bad things about certain dealerships, wanted to stay clear from them.
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08-26-2007, 02:25 PM	#2
shimshimhada Brigadier General 442 Rep 4,838 Posts Drives: Portal Join Date: Jul 2005 Location: Portal iTrader: (2)	I take mine to Sterling, but I have heard good things about Towson and Tischer, not so much Fairfax.
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08-26-2007, 04:19 PM	#5
bavarian19 General 517 Rep 18,858 Posts Drives: Car Join Date: Mar 2005 Location: VA iTrader: (23)	Sterling has treated me really well...
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08-26-2007, 04:34 PM	#6
japac1 Major 21 Rep 1,100 Posts Drives: 2015 M4 Join Date: May 2007 Location: Keller, TX iTrader: (0) Garage List 2007 335xi [0.00]	Towson always takes care of me. Ask for Greg Barker. No appoitments needed, and always get a BMW loaner. __________________ [FONT="Garamond"]2007 E90 335 xi, Monaco Blue, Beige, Prem, Cold, Step, Navi, Sat, iPod
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08-26-2007, 04:51 PM	#7
ase2dais //Mdicted 347 Rep 9,988 Posts Drives: a Cop Magnet Join Date: Sep 2005 Location: 495 Ring iTrader: (18) Garage List 2009 e92 M3 DCT CF ... [10.00] 2015 S-Works Roubaix [0.00] 2013 Trek Madone 5.9 [9.50] 2012 Scott - CR1-Pro [10.00] 2008 e92 M3 6MT (Up ... [10.00] 2002 e46 M3 Cabriol ... [7.00] 2006 e90-325i (DD) [7.00] 2002 e39 M5 (retired) [9.50]	SA Tony @ Passport does things well for me __________________ Oo\(lll)'(lll)/oO : 2009-e92 ///M3 SpaceGry DCT CF Rf/Trim ZTP ZPP ZCW Sat/PrmSd : \_lOOl___lOOl_/<< Clickies
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08-26-2007, 06:41 PM	#8
KL2DC Moderator 318 Rep 17,767 Posts Drives: F36 428i,E90 328i, E85 Z4 3.0i Join Date: Jan 2006 Location: DC Metro iTrader: (23) Garage List 2015 F36 428i [0.00] 2011 E90 328i [0.00] 2006 E85 Z4 3.0i [0.00]	I'm gonna go against the grain and say VOB despite the negative sentiments on them. I've hit a sweet spot with my SA, Gint (Yellow Team). __________________ Official DC Metro Registry - Current, New & Prospective Area Members Roll Call!
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08-26-2007, 07:24 PM	#11
claresecl Grrrrrrrrrrrrrrrrrrrl 0 Rep 36 Posts Drives: e92 328xi Join Date: May 2007 Location: Under my desk iTrader: (0)	I used Tischer for my e46, which had a LOT of problems. It spent quite a bit of time in their service bays, which meant that I spent quite a bit of time driving a Nissan (and for a few weeks Dodge minivan) loaners. I do think that their service guys are knowledgeable and that they work hard to ensure that their clients are happy with their work. I'll likely take the e92 there. One important thing to note about Tischer - I always had to put a note in my car, requesting that they did not wash it after service. __________________ ~~e92 328xi, Barbera/beige, ZPP, ZCW, Navi, Logic 7, iPod, Sirius, Step~~
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08-26-2007, 08:04 PM	#13
tman Lieutenant Colonel 44 Rep 1,511 Posts Drives: 2014 i3 BEV Join Date: Aug 2006 Location: Guelph, Ontario iTrader: (11) Garage List 2014 i3 BEV [0.00]	Sterlings been pretty good to me so far. __________________ OMG! Born Electric 10/17/2018! 2014 I01 i3 BEV 2011 E91 328i xDRIVE TOURING \| 2010 F83 X3 3.0i xDRIVE \| 2006 E90 330i 6MT (Ret)
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12-23-2007, 07:07 PM	#17
gentooguy Private 17 Rep 65 Posts Drives: 2007 BMW 335i Alpine White Join Date: Sep 2007 Location: VA iTrader: (0)	VOB Sucks and nothing will ever change that! Good luck with your car. Check to make sure that all parts that were originally on your car before you took it in for service haven't been replaced with secondary used lesser quality parts! Shocked? Well it happens to a lot of customers over there and a lot of customers are complaining about it.
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12-23-2007, 07:11 PM	#18
gentooguy Private 17 Rep 65 Posts Drives: 2007 BMW 335i Alpine White Join Date: Sep 2007 Location: VA iTrader: (0)	Dani, BTW I am really not surprised that VOB stole your stuff out from your car. It is totally characteristic of them to do. I had several things stolen from my car after my car came out of their service my flashlight in the glovebox namely. Also had a friend who took his car there for service and they switched out his rims which were brand new for dirty old scratched up ones.
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12-23-2007, 10:14 PM	#19
Sniz Lieutenant General 654 Rep 10,587 Posts Drives: e92 335 - gone // e36 M3 turbo Join Date: Mar 2007 Location: Ellicott City, MD iTrader: (1)	good poll, I need to take my car in for service asap, but right now the engine bay is kinda all over my garage floor. I'm trying to decide between Tischer, Russell, or Towson. Russell is the closest to Ellicott City where I live, haven't seen them mentioned yet. Any experiences there?? __________________
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12-24-2007, 07:09 AM	#21
pseto Major General 809 Rep 7,750 Posts Drives: E92 M3 ZCP, F80 M3 ZCP- beater Join Date: Jun 2006 Location: Rockville, MD iTrader: (4)	i take my car to Russel and they are ok. Maybe they treat me better b/c I bought my car there (probably the case), but I havent had many issues. Some of their techs are idiots, but the foreman went out of his way to fix an issue I had last week. I always get a BMW as a loaner though. __________________ Paul Seto - BMW Car Club of America President, National Capital Chapter (MD/DC/NoVA) Director, National Events ///M Chapter Become a BMW CCA member; Click HERE to join and use my member #339225 for a referral Join our NCC Facebook Page
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12-24-2007, 08:23 AM	#22
Spool ****** 558 Rep 6,169 Posts Drives: A few Join Date: Apr 2007 Location: DC Metro iTrader: (24)	I think it depends on the SA you get, not as much as the whole service department itself.. I have been to fairfax to service my cars for the past 5 years and they always take care of me... __________________ MKIV 6spd 1000hp Club
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