Beverly Hills BMW is SHADY!!

pizzathehut · 05-07-2009, 10:09 PM

So my friend recently bought a new M3 in San Diego. On his drive back from Santa Barbara he got the low tire pressure warning for one of his wheels. He pulled over and checked it and it had about 25 psi in it. He filled it up and made it to Beverly Hills BMW, where he brought it in for them to check it out. He purchased his car less than a month ago and bought the wheel and tire insurance deal for an extra $1k. This was Friday at around 1:00pm. They told him that they did a "water test" on the wheel and couldn't find a leak even though his tire was low again when he brought it in to the dealership.

Now they proceeded to tell him that it was probably a problem with the sensor and that they would have to wait until Monday to check again and see if it is the tire. He told them that he has the tire warranty deal and they refused to authorize a new tire replacement. They told him they could throw the tire and wheel back on and he could drive it home or wait until Monday with no rental car in Los Angeles when he lives in San Diego.

On his way home he got another warning and was ready to go fill the tire up again, but suddenly, only a short time after the warning light came on, he had a blow out.

The blow out damaged the wheel surround fender and left melted blackrubber all around it. His side skirt was ripped off partially and needs to be replaced. The wheel was not "bent to the point where it would leak air with a new tire", but heavily damaged on the front past a point where it can be cosmetically repaired.

Beverly Hills BMW has then denied any fault and placed the blame on him. BMw has also refused to replace the wheel because it can still be used without leaking air, even though it is covered in black melted rubber and plastic that can't be fully removed.

He contacted his stealership, BMWNA, and Beverly Hills BMW, and they have all told him to get lost. They will replace the tire though

What should he do? The damages are about $2000. I told him to wait off on going through insurance because then in small claims court he might not be able to get it all back and raise his rates. Anybody know if he should go ahead with the repairs through insurance or not? And who can he contact to get this fixed?

Sam12345 · 05-07-2009, 10:14 PM

that is absolutly ridiculous, contact a lawyer

jopa489 · 05-07-2009, 10:22 PM

Wow, that really is ridiculous.

BMWNA told him to get lost? That's not good business practice. I think another call to BMWNA should be arranged, and if somehow that fails I agree it's time to get a lawyer involved.

Bimmeration · 05-07-2009, 10:59 PM

sucks, but I think he's SOL.

Neutrino45 · 05-07-2009, 11:01 PM

You'd think BMWNA would treat him better since he bought a M3.

ilidon · 05-07-2009, 11:17 PM

dayum, that sucks. then what's the warranty for if they won't replace the defective wheel? it's a ripoff i tell you.

roozie2001 · 05-07-2009, 11:48 PM

its not the warranty. its. its the dealership. i had a blowout. car got towed to momentum bmw in houston. Not only did they replace the blow out. the saw a bubble forming in another tire side wall that i didnt catch and replaced that as well. The SA manager there is badass. My Salesperson is a friend and great.

balance · 05-07-2009, 11:51 PM

wow that really sucks. its retarded that the dealership is not taking fault for it

Aurora Bearialis · 05-07-2009, 11:54 PM

The ridiculous. Beverly Hills in general is SHADY lol

Alan92 · 05-08-2009, 12:56 AM

Yeah the wheel and tire insurance is bull****. I bought it and brought my car in with bubbles on 2 RFT and they told me to piss off. I asked for a refund on the plan and bought 4 brand new regular tires instead. Been going great so far

. But I've heard some success stories with the insurance plan so maybe it was just my dealership.

zerox_guru · 05-08-2009, 01:31 AM

take em to court...

Craig@SupremePower · 05-08-2009, 01:44 AM

DAMN that sux...

Bzuki · 05-08-2009, 03:10 AM

I'd for sure take them to small claims court. No need for an unnecessary claim on your insurance to cost you more money in the long run

Bimmeration · 05-08-2009, 03:16 AM

pretty sure that you will not win the case though.

Bzuki · 05-08-2009, 03:27 AM

Quote:

Originally Posted by Bimmeration

pretty sure that you will not win the case though.

Just curious why are you pretty sure about that?

Bimmeration · 05-08-2009, 03:38 AM

common guess. just follow his story, you'd find many loopholes for the dealership to find excuses to not compensate and avoid responsibility.

MrHarris · 05-08-2009, 04:31 AM

shady as fuck

John 070 · 05-08-2009, 05:05 AM

I do think your friend is as someone else put it, SOL, but the situation is ridiculous. If a tire is pressurized to 32-35, and then later it's only 25, you've got a leak, period, not a TPMS issue. I've watched people on 5 occasions look for a leak on my tires over the years (of course not with the BMW since I have the protection which I've never used in 2 1/2 yrs), and it seems the more inexperienced they are, the less likely they are to find the leak. Some just don't care.

On the Nissan last time, a guy said no leak. Another tech came in and said you missed that? There's a bead leak right there. And the first tech goes, oh.

Your friend should file some sort of report with BBB and DMV imho.....

BzzzBom · 05-08-2009, 05:12 AM

I live about 2 miles from Santa Monica BMW and a 7 miles from Beverly Hills BMW and I fight traffic to take my car to South Bay BMW for service which is 20-25 miles away.

ium3 · 05-08-2009, 06:01 AM

You can definitely bring this to the court for 2 reasons. Negligence for the condition of your tires even when you had insisted on it and they deny your rights for your warranty that you had purchased. Good thing nothing happened to you during the blowout, if something did, they're in deep shit

bily · 05-08-2009, 08:21 AM

I am hoping all the paperwork is in order to show that it was checked out and there was no detected problem. I think that will go a long with with a potential claim. +1 on the BBB and also any local consumer advocate.

rkick08 · 05-08-2009, 08:42 AM

looks like your friend is not talking to the right people in the dearlship, I will walk in there with a lawyer and request for VP meetings not a dam sales guy get the big bidks involved you'll see how quick that shyt will get solved, i'll drive out of there with a new efin car!

05-07-2009, 10:09 PM	#1
pizzathehut New Member 2 Rep 21 Posts Drives: 335i E92 blue Join Date: Apr 2009 Location: San Diego iTrader: (0)	Beverly Hills BMW is SHADY!! So my friend recently bought a new M3 in San Diego. On his drive back from Santa Barbara he got the low tire pressure warning for one of his wheels. He pulled over and checked it and it had about 25 psi in it. He filled it up and made it to Beverly Hills BMW, where he brought it in for them to check it out. He purchased his car less than a month ago and bought the wheel and tire insurance deal for an extra $1k. This was Friday at around 1:00pm. They told him that they did a "water test" on the wheel and couldn't find a leak even though his tire was low again when he brought it in to the dealership. Now they proceeded to tell him that it was probably a problem with the sensor and that they would have to wait until Monday to check again and see if it is the tire. He told them that he has the tire warranty deal and they refused to authorize a new tire replacement. They told him they could throw the tire and wheel back on and he could drive it home or wait until Monday with no rental car in Los Angeles when he lives in San Diego. On his way home he got another warning and was ready to go fill the tire up again, but suddenly, only a short time after the warning light came on, he had a blow out. The blow out damaged the wheel surround fender and left melted blackrubber all around it. His side skirt was ripped off partially and needs to be replaced. The wheel was not "bent to the point where it would leak air with a new tire", but heavily damaged on the front past a point where it can be cosmetically repaired. Beverly Hills BMW has then denied any fault and placed the blame on him. BMw has also refused to replace the wheel because it can still be used without leaking air, even though it is covered in black melted rubber and plastic that can't be fully removed. He contacted his stealership, BMWNA, and Beverly Hills BMW, and they have all told him to get lost. They will replace the tire though What should he do? The damages are about $2000. I told him to wait off on going through insurance because then in small claims court he might not be able to get it all back and raise his rates. Anybody know if he should go ahead with the repairs through insurance or not? And who can he contact to get this fixed?
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05-07-2009, 10:14 PM	#2
Sam12345 Lieutenant Colonel 106 Rep 1,534 Posts Drives: jet black 335i coupe Join Date: Feb 2008 Location: So Cal iTrader: (3) Garage List 2008 335i Coupe [0.00]	that is absolutly ridiculous, contact a lawyer __________________ Legal Disclaimer: Anything I or anyone else says about my vehicle on this website(e90post.com or any affiliated or nonaffiliated sites), pertaining to modifications, is only to gain acceptance from my/our peers, and does not actually represent anything actually existing on my car, and thus, cannot be held against me in any issues, i.e. warranty claims, that may arise.
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05-07-2009, 10:22 PM	#3
jopa489 Major General 122 Rep 6,594 Posts Drives: Anything with Wheels Join Date: Mar 2009 Location: USA iTrader: (9)	Wow, that really is ridiculous. BMWNA told him to get lost? That's not good business practice. I think another call to BMWNA should be arranged, and if somehow that fails I agree it's time to get a lawyer involved. __________________ X7 LCI // Incoming C7 ZR1 ZTK // Sebring + TRX // Hydro + Raptor Gen1 Roush // Tuxedo
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05-07-2009, 10:59 PM	#4
Bimmeration BEEMDUBLEW 51 Rep 1,704 Posts Drives: 14' Tesla Model S 85kw Join Date: Nov 2006 Location: Laguna, California iTrader: (30)	sucks, but I think he's SOL.
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05-07-2009, 11:01 PM	#5
Neutrino45 Major 62 Rep 1,452 Posts Drives: XXX Join Date: Aug 2008 Location: milky way iTrader: (2)	You'd think BMWNA would treat him better since he bought a M3.
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05-07-2009, 11:17 PM	#6
ilidon Major 59 Rep 1,036 Posts Drives: F13 M6 Join Date: Dec 2008 Location: L.I., NY iTrader: (10) Garage List 2009 335i [7.00]	dayum, that sucks. then what's the warranty for if they won't replace the defective wheel? it's a ripoff i tell you. __________________ F13 ///M6 SMB/SO E92 ///M3 AW/FR- Sold E92 335i MB/BLK- Sold [IMG]http://www.bimmerpost.com/forums/attachment.php?attachmentid=133578
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05-07-2009, 11:48 PM	#7
roozie2001 Just some guy 49 Rep 1,531 Posts Drives: 2008 White 335i sedan Join Date: Apr 2008 Location: Houston, TX iTrader: (4)	its not the warranty. its. its the dealership. i had a blowout. car got towed to momentum bmw in houston. Not only did they replace the blow out. the saw a bubble forming in another tire side wall that i didnt catch and replaced that as well. The SA manager there is badass. My Salesperson is a friend and great. __________________ 2008 BMW 335i/Sedan/Alpine White/Terra/Steptronic/Premium Package/Sports package/Comfort Access/USB/Sirius
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05-07-2009, 11:51 PM	#8
balance Colonel 122 Rep 2,090 Posts Drives: F32 435i Join Date: Nov 2008 Location: OC iTrader: (6) Garage List 2014 BMW [0.00]	wow that really sucks. its retarded that the dealership is not taking fault for it
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05-07-2009, 11:54 PM	#9
Aurora Bearialis ¡Barça! 168 Rep 12,042 Posts Drives: Rainbow Sandals Join Date: May 2008 Location: Ohio iTrader: (5) Garage List 2008 E92 335i [0.00]	The ridiculous. Beverly Hills in general is SHADY lol __________________ Tate's chicken sucks!
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05-08-2009, 12:56 AM	#10
Alan92 Private 19 Rep 70 Posts Drives: M8C Comp Join Date: Apr 2009 Location: NYC iTrader: (0)	Yeah the wheel and tire insurance is bull****. I bought it and brought my car in with bubbles on 2 RFT and they told me to piss off. I asked for a refund on the plan and bought 4 brand new regular tires instead. Been going great so far . But I've heard some success stories with the insurance plan so maybe it was just my dealership.
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05-08-2009, 01:31 AM	#11
zerox_guru Super User!! 24 Rep 579 Posts Drives: JB E90/Gixxer Join Date: Jan 2009 Location: So Cal. Simi Valley iTrader: (1)	take em to court... __________________
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05-08-2009, 01:44 AM	#12
Craig@SupremePower G.O.A.T.! 1000 Rep 74,998 Posts Drives: '18 GMC Yukon XL Join Date: Mar 2008 Location: New Jersey iTrader: (14)	DAMN that sux...
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05-08-2009, 03:10 AM	#13
Bzuki mess with the best and die like the rest 2 Rep 20 Posts Drives: 330xi Join Date: Apr 2009 Location: Utah iTrader: (1)	I'd for sure take them to small claims court. No need for an unnecessary claim on your insurance to cost you more money in the long run
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05-08-2009, 03:16 AM	#14
Bimmeration BEEMDUBLEW 51 Rep 1,704 Posts Drives: 14' Tesla Model S 85kw Join Date: Nov 2006 Location: Laguna, California iTrader: (30)	pretty sure that you will not win the case though.
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05-08-2009, 03:38 AM	#16
Bimmeration BEEMDUBLEW 51 Rep 1,704 Posts Drives: 14' Tesla Model S 85kw Join Date: Nov 2006 Location: Laguna, California iTrader: (30)	common guess. just follow his story, you'd find many loopholes for the dealership to find excuses to not compensate and avoid responsibility.
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05-08-2009, 04:31 AM	#17
MrHarris yodog 197 Rep 5,025 Posts Drives: '86 Corolla Join Date: Jun 2007 Location: Diamond Bar, Ca iTrader: (5) Garage List 2009 BMW [10.00]	shady as fuck __________________ 2009 E92 M3 \| Alpine White \| Black Extended \| Advan RS \| Turner Test Pipes \| Dinan Axle-Back \| OETuning \| Eibach Springs \| UUC SSK \| VRS Front Lip \| VRS Type I Diffuser \| Matte Black \| RPi Scoops \| MS Filter \| Yokohama AD08 \| F1 Pinnacle Special Thanks: Gintani \| OETuning \| eAs
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05-08-2009, 05:05 AM	#18
John 070 Lieutenant General 1705 Rep 14,829 Posts Drives: 335i cpe Join Date: Oct 2006 Location: ZSP/ZPP/ZCW iTrader: (0)	I do think your friend is as someone else put it, SOL, but the situation is ridiculous. If a tire is pressurized to 32-35, and then later it's only 25, you've got a leak, period, not a TPMS issue. I've watched people on 5 occasions look for a leak on my tires over the years (of course not with the BMW since I have the protection which I've never used in 2 1/2 yrs), and it seems the more inexperienced they are, the less likely they are to find the leak. Some just don't care. On the Nissan last time, a guy said no leak. Another tech came in and said you missed that? There's a bead leak right there. And the first tech goes, oh. Your friend should file some sort of report with BBB and DMV imho.....
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05-08-2009, 05:12 AM	#19
BzzzBom Major 93 Rep 1,216 Posts Drives: 05 R53 MINI / 09 335i Coupe Join Date: Jul 2006 Location: Los Angeles iTrader: (0)	I live about 2 miles from Santa Monica BMW and a 7 miles from Beverly Hills BMW and I fight traffic to take my car to South Bay BMW for service which is 20-25 miles away.
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05-08-2009, 06:01 AM	#20
ium3 Lieutenant Colonel 127 Rep 1,819 Posts Drives: e92 m3 Join Date: Feb 2009 Location: Btown IN/ Indonesia iTrader: (21)	You can definitely bring this to the court for 2 reasons. Negligence for the condition of your tires even when you had insisted on it and they deny your rights for your warranty that you had purchased. Good thing nothing happened to you during the blowout, if something did, they're in deep shit
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05-08-2009, 08:21 AM	#21
bily Lieutenant 84 Rep 540 Posts Drives: 22 G05, 22 G26 Join Date: Feb 2006 Location: Atlanta, GA iTrader: (0) Garage List 2022 i4 [0.00] 2022 BMW X5 [0.00] 2015 BMW 428 Cabriolet [0.00]	Paperwork? I am hoping all the paperwork is in order to show that it was checked out and there was no detected problem. I think that will go a long with with a potential claim. +1 on the BBB and also any local consumer advocate.
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05-08-2009, 08:42 AM	#22
rkick08 Major 85 Rep 1,499 Posts Drives: 2017 M3 Join Date: Apr 2009 Location: Miami, FL iTrader: (1)	looks like your friend is not talking to the right people in the dearlship, I will walk in there with a lawyer and request for VP meetings not a dam sales guy get the big bidks involved you'll see how quick that shyt will get solved, i'll drive out of there with a new efin car!
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