Perillo BMW BROKE MY CAR, Help BMWNA!!

ucla1995 · 09-21-2008, 07:55 PM

Well I hope to speak with Joe Jr. tomorrow, getting a hold of Joe Sr. will be tough since from what I understand he's never there. I'm also using the BBB, a friend of mine used them once and speaks favorably of the process (cheap and he won and got a fair settlement), so I'm crossing my fingers there. Will post an update tomorrow.

bsamoul · 09-21-2008, 09:27 PM

Good Luck!

i2iSTUDIOS · 09-21-2008, 09:54 PM

I hate perillo BMW, thank god I only bought the car from there and I don't have to have them service it.

Jr. is the one to talk to. If you see a Jim Demeter there, throw a pie in his face for me.

Mech_Man · 09-21-2008, 10:10 PM

Also, right to: Office of the Attorney General
100 West Randolph Street
Chicago, Illinois 60601
(312) 814-3000
1-800-386-5438

(Keep it calm, full of nothing but the facts, and businesslike.)

And CC Perillo Senior.

ucla1995 · 09-22-2008, 11:48 AM

UPDATE: Perillo BMW is avoiding me, I know from asking the receptionist that the service advisor is there, but he doesn't pick up the phone and isn't returning my messages. He's been there at least 3 hours already.
This is very bad.

Vince@ V K Motorwerks · 09-22-2008, 11:54 AM

Quote:

Originally Posted by ucla1995

UPDATE: Perillo BMW is avoiding me, I know from asking the receptionist that the service advisor is there, but he doesn't pick up the phone and isn't returning my messages. He's been there at least 3 hours already.
This is very bad.

I would just show up to the dealership, forget all the phone call stuff. Its hard to avoid someone when their in your face. Sorry to hear about your situation.

ucla1995 · 09-22-2008, 11:55 AM

Quote:

Originally Posted by Vince@ V K Motorwerks

I would just show up to the dealership, forget all the phone call stuff. Its hard to avoid someone when their in your face. Sorry to hear about your situation.

I plan to do that after work. This is incredible.

ucla1995 · 09-22-2008, 12:02 PM

Ok the service advisor just emailed me a short 'we're working on it' email just now. Said BMW's rep should be there tomorrow, and that they don't know what's going on (that's comforting). Ugh, but at least it's a response. I'm still going to go talk to Joe Jr since they caused this.

ucla1995 · 09-22-2008, 12:59 PM

UPDATE 2: This will be hard to believe but,
1) Service advisor emails me and asks me where my car is. I tell him that you still have it since my top didn't work again. He says, oh, I didn't know it was here. (So when he sent me his last email and said he was 'working on it' he was obviously misleading me or something, what was he working on if he didn't even know my car was there??)
2) Service advisor also tells me that Joe Perillo Jr does not want to speak with me.

kyleb350 · 09-22-2008, 01:04 PM

Quote:

Originally Posted by ucla1995

UPDATE 2: This will be hard to believe but,
1) Service advisor emails me and asks me where my car is. I tell him that you still have it since my top didn't work again. He says, oh, I didn't know it was here.
2) Service advisor also tells me that Joe Perillo Jr does not want to speak with me.

Wow, he literally said he doesn't want to speak to you? He seemed so nice on the commercials

Sounds like you have yourself quite a situation. Hope you get it resolved soon and a big apology.

Seminole · 09-22-2008, 01:10 PM

Quote:

Originally Posted by kyleb350

Wow, he literally said he doesn't want to speak to you? He seemed so nice on the commercials

Sounds like you have yourself quite a situation. Hope you get it resolved soon and a big apology.

That is ridiculous! I would tell the SA that if the owner didn't call me back he'll be talking to me and my lawyer in court!

Pedal2Floor · 09-22-2008, 01:14 PM

Quote:

Originally Posted by ucla1995

UPDATE 2: This will be hard to believe but,
2) Service advisor also tells me that Joe Perillo Jr does not want to speak with me.

Excellent customer service -- I hope he is duly rewarded some day.

UdubBadger · 09-22-2008, 01:59 PM

Quote:

Originally Posted by ucla1995

UPDATE 2: This will be hard to believe but,
1) Service advisor emails me and asks me where my car is. I tell him that you still have it since my top didn't work again. He says, oh, I didn't know it was here. (So when he sent me his last email and said he was 'working on it' he was obviously misleading me or something, what was he working on if he didn't even know my car was there??)
2) Service advisor also tells me that Joe Perillo Jr does not want to speak with me.

damn i would tell him that if he doesn't want to speak to you then thats showing what obviously horrible customer service they have there and you'll be sure to let all 46,000 people on E90post.com about it.... along with you telling him that you'll just send your lawyer in to talk to him instead.

ucla1995 · 09-22-2008, 09:20 PM

UPDATE 3: I went over there, Joe still wouldn't talk to me, but they said my car is fine. I drove it myself and tested the top and it seems to work ok, but I do have it in writing that they broke it. We'll see how it goes....

addy85 · 09-22-2008, 10:02 PM

cool. Good luck, at least its been fixed

UdubBadger · 09-22-2008, 10:14 PM

yeah but i'd still be looking for some compensation on their end not only for fucking it up the 1st time but trying to pass it off unfixed to you on 3 separate occasions.

something like a $100 gift cert. to Gibsons or some shit like that.

ucla1995 · 09-23-2008, 09:48 AM

Quote:

Originally Posted by addy85

cool. Good luck, at least its been fixed

Not sure it's been fixed yet, the first two times they gave me the car back the top broke in 2-3 days.

mfstout · 09-24-2008, 03:06 PM

They are treating you very badly. The next time I'm in to see my guy I'd be happy to mention it to him if you're cool with that. Probably won't mean much, but you never know. Let me know if you would be ok with my saying something, diplomatically of course. I won't do it unless I here from you.

RaceBlood · 04-21-2011, 02:42 PM

I dont know of many dealers where the owner will talk to a customer, much less be around to even talk to a customer, as many are part of dealer groups. Why should Joe talk to you? Seriously, if your Armani suit was bad, would the head of Neiman Marcus or Mr Armani be involved? No-

It was a unique problem and the issue was made worse by poor management, which I am sure Joe has heard of the problem by now.

Of course this thread it 3 years old, and not other complaints, so I guess they are doing something right. They take car of me just fine.

09-21-2008, 07:55 PM	#45
ucla1995 Slow and low 59 Rep 636 Posts Drives: M5 Join Date: Nov 2006 Location: USA iTrader: (2)	Well I hope to speak with Joe Jr. tomorrow, getting a hold of Joe Sr. will be tough since from what I understand he's never there. I'm also using the BBB, a friend of mine used them once and speaks favorably of the process (cheap and he won and got a fair settlement), so I'm crossing my fingers there. Will post an update tomorrow.
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09-21-2008, 09:27 PM	#46
bsamoul Major General 165 Rep 7,433 Posts Drives: E90 325i Join Date: Feb 2007 Location: Walnut Creek, California iTrader: (2)	Good Luck! __________________ -Brian 2X 2006 BMW 325i [Electric Red & Mystic Blue] \| ZPP \| V1 \| Rear Fogs \| M3 Lip Spoiler \| EAS RemoteKey \| BMS Powerbox \| Projector90 Headlights w/ LED AE \| LED plate lights \| OEM Blacklines http://www.tech-shine.com
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09-21-2008, 09:54 PM	#47
i2iSTUDIOS Captain 88 Rep 870 Posts Drives: BMW 335i Coupe Join Date: Mar 2008 Location: Cincinnati, OH iTrader: (1)	I hate perillo BMW, thank god I only bought the car from there and I don't have to have them service it. Jr. is the one to talk to. If you see a Jim Demeter there, throw a pie in his face for me. __________________ 2007 E92 335i / 6MT / Monaco Blue Metallic / Gray Dakota Leather / Comfort Assist / Premium / Sport / Heated Seats / Navi / Active Steering / Active Cruise Control / Park Distance Control / Rear Sunshade / Sirius MODS PicoTray / M3 Steering Wheel / Front OEM Aero Lip / Bimmian Aluminum Pedals / CDV / Ram Air Scoops / Painted Reflectors / HID 5000k / LED Angels / M Perf. Shifter / Euro Light Switch / 8500 x50 / Center Armrest Pouch / JB4 / BT
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09-21-2008, 10:10 PM	#48
Mech_Man I'm feeling much better now, Dave 5 Rep 305 Posts Drives: 2008 335i e92 (MontegoBlue/Bk) Join Date: May 2008 Location: Triangle, NC iTrader: (0)	Also, right to: Office of the Attorney General 100 West Randolph Street Chicago, Illinois 60601 (312) 814-3000 1-800-386-5438 (Keep it calm, full of nothing but the facts, and businesslike.) And CC Perillo Senior. __________________ -=] *2008 335i e92* Montego Blue & Black; Prem; Sport; AT-paddles -=] Mods= VEI Digital Boost Gauge in RiXeffects custom Pod -=] Tinted (front: 3M Crystalline 70); (rear: Johnson InsulatIR 40 ceramic); 3M ClearBra
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09-22-2008, 11:48 AM	#49
ucla1995 Slow and low 59 Rep 636 Posts Drives: M5 Join Date: Nov 2006 Location: USA iTrader: (2)	UPDATE: Perillo BMW is avoiding me, I know from asking the receptionist that the service advisor is there, but he doesn't pick up the phone and isn't returning my messages. He's been there at least 3 hours already. This is very bad.
	Appreciate 0 Quote

09-22-2008, 12:02 PM	#52
ucla1995 Slow and low 59 Rep 636 Posts Drives: M5 Join Date: Nov 2006 Location: USA iTrader: (2)	Ok the service advisor just emailed me a short 'we're working on it' email just now. Said BMW's rep should be there tomorrow, and that they don't know what's going on (that's comforting). Ugh, but at least it's a response. I'm still going to go talk to Joe Jr since they caused this.
	Appreciate 0 Quote

09-22-2008, 12:59 PM	#53
ucla1995 Slow and low 59 Rep 636 Posts Drives: M5 Join Date: Nov 2006 Location: USA iTrader: (2)	UPDATE 2: This will be hard to believe but, 1) Service advisor emails me and asks me where my car is. I tell him that you still have it since my top didn't work again. He says, oh, I didn't know it was here. (So when he sent me his last email and said he was 'working on it' he was obviously misleading me or something, what was he working on if he didn't even know my car was there??) 2) Service advisor also tells me that Joe Perillo Jr does not want to speak with me. Last edited by ucla1995; 09-22-2008 at 01:15 PM..
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09-22-2008, 09:20 PM	#58
ucla1995 Slow and low 59 Rep 636 Posts Drives: M5 Join Date: Nov 2006 Location: USA iTrader: (2)	UPDATE 3: I went over there, Joe still wouldn't talk to me, but they said my car is fine. I drove it myself and tested the top and it seems to work ok, but I do have it in writing that they broke it. We'll see how it goes....
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09-22-2008, 10:02 PM	#59
addy85 Got beef? 138 Rep 3,646 Posts Drives: E90 335i Join Date: Oct 2007 Location: Arlington Texas iTrader: (4) Garage List 2007 335i [0.00]	cool. Good luck, at least its been fixed __________________ Special Thanks to AU335
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09-22-2008, 10:14 PM	#60
UdubBadger Banned 633 Rep 24,685 Posts Drives: '04 330i ZHP Join Date: Dec 2007 Location: Chicago Burbs iTrader: (22) Garage List 2004 BMW 330i ZHP [9.50] 2011 135i [7.46] 2008 328xi [8.76]	yeah but i'd still be looking for some compensation on their end not only for fucking it up the 1st time but trying to pass it off unfixed to you on 3 separate occasions. something like a $100 gift cert. to Gibsons or some shit like that.
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09-24-2008, 03:06 PM	#62
mfstout Lieutenant 21 Rep 429 Posts Drives: e92 328i Coupe Join Date: Apr 2005 Location: Chicago iTrader: (0)	They are treating you very badly. The next time I'm in to see my guy I'd be happy to mention it to him if you're cool with that. Probably won't mean much, but you never know. Let me know if you would be ok with my saying something, diplomatically of course. I won't do it unless I here from you.
	Appreciate 0 Quote

04-21-2011, 02:42 PM	#63
RaceBlood Going nowhere fast. 56 Rep 2,243 Posts Drives: 2 wheels Join Date: Mar 2011 Location: Downtown iTrader: (0)	I dont know of many dealers where the owner will talk to a customer, much less be around to even talk to a customer, as many are part of dealer groups. Why should Joe talk to you? Seriously, if your Armani suit was bad, would the head of Neiman Marcus or Mr Armani be involved? No- It was a unique problem and the issue was made worse by poor management, which I am sure Joe has heard of the problem by now. Of course this thread it 3 years old, and not other complaints, so I guess they are doing something right. They take car of me just fine.
	Appreciate 0 Quote