[Demz760]

I just bought a 2012 BMW 335i E92 Coupe from the dealer, I drove home about 30 mins and got the "Engine Malfunction! Reduced Power".

I sounds like a rattle noise almost like wastegate rattle coming from the passenger side of the engine while in drive.
The car has 52k miles on it, I pulled up:

generic codes
P13C9 - VANOS?
P3792
P377A
P377B
P2D60
P2C58



VANOS Solenoids sounds like one issue, the dealer wants me to take the car back to have a look at it.

Would VANOS also cause a rattle noise?

[maddmatth]

Originally Posted by Demz760

I plan to at least clean the Solenoids before I go.

Dude, you had the car for 30 mins before faults showed up, don't do any DIY, you're only risking more liability.
Take it back and let them sort it.

[Demz760]

Originally Posted by maddmatth

Dude, you had the car for 30 mins before faults showed up, don't do any DIY, you're only risking more liability.
Take it back and let them sort it.

Thanks, just afraid of doing more damage to engine. Might have to tow at my own expense.

[C2YT]

I would have them come pick it up, but that is just me. Agreed, don't touch the car.

[SnapCoupe]

Originally Posted by Demz760

Thanks, just afraid of doing more damage to engine. Might have to tow at my own expense.

As long as the dealer isn't some sketchy lot, they should have a 30 day "warranty" period or buy back. They should pay for the tow also.

[The Silver Slammer]

Hopefully they have more than a "30 minutes or 30 miles" warranty on that thing. I would have them pick it up, fix it, give you something to drive until then, etc. Remember, they work for you, they're trying to get, keep your business!

[Run Silent]

What type of dealer was it? Certified BMW dealer, high end independent pre-owned dealer, or small mom & pop low priced used car lot? Makes a difference.

[ckanderson]

Originally Posted by maddmatth

Dude, you had the car for 30 mins before faults showed up, don't do any DIY, you're only risking more liability.
Take it back and let them sort it.

This. Don't delete codes, don't do anything. If they aren't willing to tow it, you pay for it. It might be the best 100 bucks you've ever spent

[Demz760]

Originally Posted by usshelena725

What type of dealer was it? Certified BMW dealer, high end independent pre-owned dealer, or small mom & pop low priced used car lot? Makes a difference.

Franchised Dealership

Originally Posted by ckanderson

This. Don't delete codes, don't do anything. If they aren't willing to tow it, you pay for it. It might be the best 100 bucks you've ever spent

Yeah that's what I'm thinking, thanks.

[Run Silent]

Wait a moment - I just realized that you are the same guy that went ape shit on Veneisha's service staff at BMW of PS.

So you got rid of that car and bought another and you are already having problems with it too?

Hmmm...

https://www.e90post.com/forums/showthread.php?t=1550636

[ckanderson]

Originally Posted by usshelena725

Wait a moment - I just realized that you are the same guy that went ape shit on Veneisha's service staff at BMW of PS.

So you got rid of that car and bought another and you are already having problems with it too?

Hmmm...

https://www.e90post.com/forums/showthread.php?t=1550636

LMAO

[ckanderson]

Originally Posted by Demz760

High end independent pre-owned dealer, they also sell brand new cars.

wat? a pre owned lot that sells new cars?

[Demz760]

Originally Posted by usshelena725

Wait a moment - I just realized that you are the same guy that went ape shit on Veneisha's service staff at BMW of PS.

So you got rid of that car and bought another and you are already having problems with it too?

Hmmm...

https://www.e90post.com/forums/showthread.php?t=1550636

Veneisha's service staff did what they did, no contact and wanted to charge, Not going to get into that.

I guess I have horrible luck, and no I still have the 328i and its still broken, now I have two broken cars.

Originally Posted by ckanderson

wat? a pre owned lot that sells new cars?

I guess its not a pre owned lot, they just have a few preowned cars.

[TheMidnightNarwhal]

Originally Posted by Demz760

Not going to get into that, Veneisha's service staff did what they did, the coverup.

I guess I have horrible luck, and no I still have the 328i and its still broken, now I have two broken cars.



I guess its not a pre owned lot, they just have a few preowned cars.

But if they sell new cars as you say it can't be a high end independent lot.

It must be another brand car dealer?

[Demz760]

Originally Posted by TheMidnightNarwhal

But if they sell new cars as you say it can't be a high end independent lot.

It must be another brand car dealer?

Yeah im sorry its a Ford Dealer, not independent the word I was thinking of was Franchised Dealership.

[Run Silent]

Originally Posted by Demz760

Yeah im sorry its a Ford Dealer.

If it is a Ford dealer, then you may or may not have recourse, depending on the status of the vehicle sold.

1) How many miles were on the vehicle when you bought it?
2) Did you purchase an ESC (Extended Service Contract)?
3) Was there any written and documented warranty that came with the vehicle at time of purchase, for which you received something signed by the dealership in writing?
4) Did you get a copy of the AS-IS Buyers Guide Form? See link below. All used vehicles in all fifty states are required to have one.

https://www.ftc.gov/system/files/doc...es_english.pdf

On your copy, which box is checked?

[Demz760]

Originally Posted by usshelena725

If it is a Ford dealer, then you may or may not have recourse, depending on the status of the vehicle sold.

1) How many miles were on the vehicle when you bought it?
2) Did you purchase an ESC (Extended Service Contract)?
3) Was there any written and documented warranty that came with the vehicle at time of purchase, for which you received something signed by the dealership in writing?
4) Did you get a copy of the AS-IS Buyers Guide Form? See link below. All used vehicles in all fifty states are required to have one.

https://www.ftc.gov/system/files/doc...es_english.pdf

On your copy, which box is checked?

1) 52,100, it had 52,123 when I got home.
2) No
3) No
4) No AS-IS

Weird though they just picked the car up with tow service.
Looks like the repairs will come out of my pocket.

Thing is the financing company who gave me the loan called me and he said they wont pay for the car if the car is broken.
Not sure how that works, I though they wouldnt let me drive home without the check clearing, I did put $2500 down though.

[Run Silent]

Originally Posted by Demz760

1) 52,100, it had 52,123 when I got home.
2) No
3) No
4) No AS-IS

Weird though they just picked the car up with tow service.
Looks like the repairs will come out of my pocket.

Thing is the financing company who gave me the loan called me and he said they wont pay for the car if the car is broken.
Not sure how that works, I though they wouldnt let me drive home without the check clearing, I did put $2500 down though.

You are required to receive and sign the AS-IS form per the FTC. Either they gave you one and you forgot about it, or they forgot to give you a copy. You need to get that - speak with the F&I Manager. Being a franchised dealer, I will bet the farm that it had the AS-IS box checked on it, since that is common practice. As such, the dealership is probably under no legal obligation to pay for any repairs.

That said, however, most franchised dealerships will typically try to help a customer out if the car breaks down right after purchase for simple goodwill. Being kind, polite, courteous yet firm in your requests (not demands, requests) will probably get the dealership to cover all or nearly all of the repair costs.

Regarding the lender (Which lender was it, by the way? I can help further if I know that), I've never heard of the policy you state, but that isn't to say that it isn't something they do. If that is the case, I would try to be polite and get the dealership to cover the repairs. If they won't, then the lender might help you, because if they won't fund the deal - then the dealer will either have to repair the car or simply reverse the sale and refund you your down payment - which they are legally allowed to do.

[ckanderson]

Interested to hear how this plays out.

[Run Silent]

Originally Posted by ckanderson

Interested to hear how this plays out.

Well - either he learned his lesson and will attempt to resolve this matter at the dealer with kindness or he will go and threaten everyone there like he did at BMW of Palm Springs and get blacklisted at yet another dealership in SoCal.

Hopefully it will be the former. In all reality, however, if I were him I would attempt to just get the dealership to cancel the deal and refund the down payment. If the car has that many issues right after purchase, I wouldn't feel comfortable with its reliability in the long run.

[ckanderson]

Originally Posted by usshelena725

Well - either he learned his lesson and will attempt to resolve this matter at the dealer with kindness or he will go and threaten everyone there like he did at BMW of Palm Springs and get blacklisted at yet another dealership in SoCal.

Hopefully it will be the former. In all reality, however, if I were him I would attempt to just get the dealership to cancel the deal and refund the down payment. If the car has that many issues right after purchase, I wouldn't feel comfortable with its reliability in the long run.

Being a former car dealership service employee for 10+ years, what they decide to do is all going to depend on his attitude

[ckanderson]

Originally Posted by usshelena725

I spent 18 years in the automotive business, including many years as Director of Variable Operations and Director of Sales & Finance Operations for about a dozen new car dealerships. I am also a previous board member for TrueCar and licensed CPA.

I would imagine that both you and I have some minor insight into how this can or will play out.

Service writer and manager here, so.... yea