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BMW 3-Series (E90 E92) Forum > BMW E90/E92/E93 3-series General Forums > Regional Forums > USA - California > ► Job Opening - Customer Service @ Apex Race Parts



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      06-21-2018, 11:18 AM   #1
Expert@ApexRaceParts
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► Job Opening - Customer Service @ Apex Race Parts



Are you passionate about modifying cars? Does great customer service come naturally to you? Do you want to upgrade your coworkers to enthusiasts that get excited when you talk about cars instead of sighing from boredom? If you're determined to find a job that combines your career with your passion, then this is your chance! APEX Race Parts is seeking enthusiasts who want to join our team as a Customer Service Representative. This position is great for those who would like to get a start in the industry, but don't have the niche technical knowledge of our Product Experts.

A great reputation isn't formed by problem-free orders, it's built on how well a company responds when things go wrong. We're looking for people with the right character, natural instincts, and experience to ensure that every problem transforms into an opportunity for a positive review and referral. If you constantly think to yourself "I don't belong here" based on how much more you care about helping customers versus your coworkers, then we'd love to talk with you.

APEX customers include racers and track enthusiasts from all over the world. Your job is to make sure problems don't cause them to miss their hard-earned track time. If they encounter an issue or need some other support, you'll be there to help them through that process. To continue growing at our current rate, we need our technical experts to stay focused on developing new wheel fitments, writing tutorials, and answering complex product related questions. With you dedicated to supporting customers through the pre and post-purchase stages, we can ensure that order changes or warranty replacements don't hold up our growth.

Our Customer Service Representatives are:
  • Truly passionate car enthusiasts, whose friends would easily define them as such.
  • Not track newbies. They have some experience with track days, autocross or competitive events, so they can really relate to our customer's needs and preferences.
  • Broadly familiar with performance parts, and the respective vocabulary.
  • Already experienced with processing orders and providing post-sales support.
  • Known for their exceptionally high customer service skills which earn them mountains of positive reviews and referrals.
  • Articulate with extremely clear written and verbal communication skills. Grammar Nazis welcome.
  • Already computer literate, familiar with Microsoft Office, and has experience interacting via online forums.
  • Equipped with marketing street smarts so that all public communications reflect well on the brand.

Our Customer Service Representatives Will:
  • Use our CRM to track and process all customer service issues until they are solved.
  • Connect with customers by phone, email, and through car forums.
  • Help customers place new orders, change orders, make payments, or get refunds.
  • Process returns, exchanges and warranties.
  • Review online orders for potential fraud or other issues prior to their release.
  • Help place purchase orders and follow up with vendors.
  • Provide customers with status updates, and follow up on backorders.
  • Improve our processes to make customers happier and your job easier.
  • Document procedures so actions are clear to new hires, allowing you to advance within the company.
  • Support our Brand Managers and Product Experts so they can stay focused on growth.

Benefits and Compensation:
  • Full time position with competitive pay.
  • Medical benefits package.
  • Vacation and Holiday pay.
  • Work in your underwear - Occasional Telecommuting supported.
  • Support your track addiction with reimbursements for HPDE and autocross event registration fees.
  • Eligibility for the SEMA college grant and loan forgiveness program.
  • Casual dress environment where T-shirts, jeans, and shorts are welcome.
  • Get employee discounts and freebies on APEX products and shwag.
  • Participate in company activities including karting, track days, VR sim racing, dinners and more.

To apply, respond to this posting by email with a copy of your resume and a cover letter sent to apexjobopenings+e9xcsr@gmail.com. In your cover letter, tell us about your own "because race car" experience.

Do NOT contact us directly by phone or in person. All applicants must apply via email to be considered.

APEX is an equal opportunity employer.

Who are we?

APEX Race Parts is a close-knit team with a burning passion for anything that can set a lap time on a race track. We've been in business since 2007 and our core competency is designing and distributing lightweight performance wheels, but we're getting more involved in suspensions, brakes and other accessories now as well. We wake up every day with the mission of eliminating compromise from our enthusiast customers' pursuit of maximizing vehicle performance. The value of our products, our expertise, and our great customer service make it possible for us to achieve that mission.

APEX has a tech startup vibe. Problems are solved here with a heavy emphasis on custom technology, modern tools, and innovation. The growth of our team and the maturing of our company has opened a new chapter where we expand beyond the BMW market and grow into every active enthusiast community that attends track days.
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      07-03-2018, 07:56 PM   #2
Expert@ApexRaceParts
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We are currently accepting applications for the customer service role. This position offers great opportunities for career growth into a sales or marketing role. If you are an avid car enthusiast and want to combine your work with your passion, send in your application today
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