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      07-22-2005, 11:14 PM   #1
Hunter399
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BMW center service

Just picked up my car from Momentum BMW after I had the windows tinted. When the service man showed me the car, to my horror and disgust it was COVERED in bird sh*t. The car was just filthy. When I asked the service man who was putting my license plates on if it was safe to wash the windows as they have been tinted, his response was “ya, what do you want me to do, wash it?” in a real sarcastic voice. I was just wondering if this is average BMW service and if whom I should talk to about this AWEFUL service..

Thanks,
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      07-22-2005, 11:25 PM   #2
David328M-Sport
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absolutely!!!
You should have said "Thanks, I'll wait." or something to that extent.
How dare he even has the cheek to talk back to you like that. Do let the service manager know about this guy's unprofessional attitude. Management need to know.

If you brought your car in clean, the least you expect is to have it returned to you in the same state.

Even when I have been to my dealers for the most minor issue, it was ALWAYS clean inside and out before handing it back to me. Sometimes the wait for the clean was longer than the resolution of my problem.

Trust you are enjoying your new car.
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      07-22-2005, 11:29 PM   #3
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Ya it was SPOTLESS, I had just detailed it!

Oh and I forgot to mention, there was a giant piece of plastic that was thrown in the backseat. When I handed it to him he looked me like "what am I going to do with this?!"

MOMENTUM SERVICE SUCKS

Can't wait to go back Monday and have a little "chat" with the service manager...
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      07-22-2005, 11:44 PM   #4
David328M-Sport
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good idea!
totally unacceptable.
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      07-23-2005, 01:43 AM   #5
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Even better...make sure when those survey people call, make sure you let them know how shitty the service is. Call BMW NA 1-800-831-1117 and let them know.
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      07-23-2005, 11:17 AM   #6
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good idea

That's a good idea...

Only problem is that they are closed on the weekends?
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