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      08-26-2019, 12:29 PM   #1
krapdivad
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RTD Motorsports

RTD Motorsports
https://rtd-motorsports.com/

Has anyone have experience with their customer service?
I purchased a short shifter end of July and i've received a confirmation email.
I haven't received any update so I sent them an email and even messaged them on facebook and I haven't received any response from them yet.
Not sure whether I should wait longer or just call my credit card to cancel that charge....
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      08-26-2019, 12:38 PM   #2
dakine_surf
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Quote:
Originally Posted by krapdivad View Post
RTD Motorsports
https://rtd-motorsports.com/

Has anyone have experience with their customer service?
I purchased a short shifter end of July and i've received a confirmation email.
I haven't received any update so I sent them an email and even messaged them on facebook and I haven't received any response from them yet.
Not sure whether I should wait longer or just call my credit card to cancel that charge....
I have one on my R53 Mini cooper... super nice piece, like really nice, but stupidly expensive.

I can't remember how long it took for mine to come but I seem to remember it was a while...
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      09-16-2019, 12:01 PM   #3
krapdivad
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Ok so Maher from RTD got back to me and due to a defect in their part it caused a delay in the production so at this point they're probably catching up on emails. In the end they provided me a very fair option to either get a full refund or wait about another month and receive some credit back.
Since I really want to try their product I decided to wait it out. I'm just glad they got back to me to confirm my order
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