[bmwmike4]

I took my car to BMW of Mississauga for the full detail package about a month ago now. I have to say they did a great job on the inside, but TOTALLY ruined my paint.

Despite what they think, I'm always very careful with my black car and never take it though a car wash that isn't touch-less, it hasn't been detailed anywhere else, and I don't really ever clean it by hand-- mainly because of my fear of ugly swirl marks.

So, instead of paying $50-$100 for a detail from Groupon or one of the deal sites I decided I was going to take the car to BMW of Mississauga and pay the $350. I assumed they would know exactly what they are doing and I would be worry free.

After going to pick up the car I noticed the hood was COVERED and I mean COVERED in swirl marks! Without leaving the dealership I pointed it out to the Service Rep who acknowledged the presence of the marks all over my hood. He went and got the manager who came out and basically called me a liar. He said they never got any complaints before (like he would say otherwise) and called out the "Head Detailer".

This guy was a complete tool, he told me that the scratches, which cover the entire hood of the car are from me wiping "Bird Poop" off my car with my hand. First off, get real, no amount of bird poop wiping would cause that and second I have never hand washed my car and never been in a car wash that wasnt 100% touchless. I know how to treat black cars and it was flawless before them.

So, long story short I end up leaving the car for 5 more hours so he can "fix the hood". At the time, I believed that's the only place the marks were because I could not see them under all of the wax on the rest of the car. I wait the 5 hours and go take another look at the car, it seemed fine.

I drove the car home and for the rest of the week, to no surprise when the wax wore off the hood of the car the entire thing was covered in swirl marks again as well as what looks like big thick smudges in the paint, very strange. Perhaps burning from leaving the high speed buffer too long? Not only that, but the wax on the rest of the car wore off and every inch is covered in swirl marks!!

I went back in for a 3rd time and showed them the entire car again, they said they would use a special compound on it to fix the swirls. It has been a few days since that and the wax is starting to come off and I can already see that they didn't fix the problem.

Tomorrow or the day after, as soon as it's sunny out, I will be heading back in there to show them ONCE AGAIN they did not solve anything.

I was wondering if anyone else here has had a bad experience with BMW of Mississauga and their detailing services!???

Any comments or advice would be greatly appreciated!

Thanks everyone and please take a look at the pictures below:

DAMAGED:
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As you can see the damage is everywhere! Below is a picture I took the morning before I brought my car to get it detailed there. Sadly, I was in a rush and thought everything would be fine and only took the one picture that morning. As you can see, it was like glass.


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[karkid]

going to bmw was your fail sorry to hear... hit up gta in detail local guy on the forums does a super job

[Bladerunner]

Is it just me or did I read this exact same story in the main section a while back, let me see if I can find it!

[bmwmike4]

Originally Posted by Bladerunner

Is it just me or did I read this exact same story in the main section a while back, let me see if I can find it!

that would be great, I tried doing a search but the site keeps erroring for me

[F82_Sterling]

bmw of mississauga is comprised mostly of useless people, i bought my used e92 from there and have learned to avoid going back there at all costs

[bmwmike4]

Added some pictures!

[Havok_2011]

Whoa!!! Those pics are horrible I would have lost my mind if they gave me back my car like that, paint is fukd up now......how can a BMW dealership do such a fukd up job??!?!

Putting that dealership in my redlist of places to avoid.

Sorry to hear about this.

I know a stellar detailer in Yorkville that deals with luxury cars. Maybe they can bring your car back to its prime, and have BMW Mississauga cover the cost? They are pricey.

[bmwmike4]

Oh I did loose my mind! After a few days I will go back to BMW and see what they have to say. I was thinking about having Pfaff Auto Salon give it a shot and see if they will cover the cost, I've heard good things about them.

My question is what exactly are those BIG long shiny smudges that go mainly across the hood? They put those in after the second time I brought the car back. Looks like the paint melting from the high speed buffer or am I way off?

[JayTdotP]

Dealerships dont do a great job in detailing, they rush it.. You're better off going to a experienced person that does it on his own, but it may be pricey.

Search in google:" Wes R detailing "
Hes really good. Dont know anyone that does a better job in the gta.

[Dr. G]

Somebody took a rotary to the paint with no clue how to use one.
Not sure why dealers don't give their 2 cent amateur detailers a DA instead, at least they won't screw up every car they touch.

[bolty]

Wow thats really horrible.

Theres alot of newcomers to the e90 detailing scene but none have been as helpful and as good as picus. He's actually owned an e90 up till recently and will take good care of you. Search for "gta in detail".

He doesnt spam the boards with pictures so I'll just leave this here to help you

[vantage_coupe]

In all honesty, cut your losses (or have the dealer pay for it if you can) but contact Picus on this forum.

He's done a flawless job on many members cars and is very helpful.

[Volasko]

Originally Posted by vantage_coupe

In all honesty, cut your losses (or have the dealer pay for it if you can) but contact Picus on this forum.

He's done a flawless job on many members cars and is very helpful.

+100 to that, that guy does wonders and really knows his stuff! He fixed pretty much all my micro scratches with his full 3 stage polish and 2 stage sealant package. Worth every penny, car still looks great even after an entire winter of driving!

[bulldog_yyc]

Originally Posted by Volasko

+100 to that, that guy does wonders and really knows his stuff! He fixed pretty much all my micro scratches with his full 3 stage polish and 2 stage sealant package. Worth every penny, car still looks great even after an entire winter of driving!

x200

I have a black sapphire that only Kevin works on

[edski]

Picus is the man!
NO ONE ELSE touches my paint except for PICUS

[bmwmike4]

Thanks for the feedback! I will give him a call.

[bmwmike4]

Just for a little follow up...

I ended up going back so they could try again to do a stage 2 compound of the car which they said would fix the problem.

Sadly, I'm pretty sure they made it worse. The buffer trails are now everywhere and the swirl marks still remain.

I went back yesterday to speak to the Manager, Mark, and he deneied that it was possible that they put the swirl marks in the car. He even denied that they did the buffer trails... not sure how you can deny that!

He said that they will schedule me in to have my car sent to European Auto Body and they will buff out the scratches for me. I'm not sure if I should just not do it and have it sent to Picus or let them attempt to fix it one more time? I asked him if he would pay for Picus and he said no because he didnt think it was his fault.

I really think all my before and after pictures speak for them self. Do you think it is worth suing them for a new paint job? All I want is my car how it was before they touched it!

[farbmw]

Originally Posted by bmwmike4

Just for a little follow up...

I ended up going back so they could try again to do a stage 2 compound of the car which they said would fix the problem.

Sadly, I'm pretty sure they made it worse. The buffer trails are now everywhere and the swirl marks still remain.

I went back yesterday to speak to the Manager, Mark, and he deneied that it was possible that they put the swirl marks in the car. He even denied that they did the buffer trails... not sure how you can deny that!

He said that they will schedule me in to have my car sent to European Auto Body and they will buff out the scratches for me. I'm not sure if I should just not do it and have it sent to Picus or let them attempt to fix it one more time? I asked him if he would pay for Picus and he said no because he didnt think it was his fault.

I really think all my before and after pictures speak for them self. Do you think it is worth suing them for a new paint job? All I want is my car how it was before they touched it!

Contact BMW Canada, and tell them you situation with all of your evidence asap and they will take care of you and they will deal with the dealer.

I did it and it worked!

Here is the link to get started:

http://www.bmw.ca/ca/en/general/contact/contact.html

[swifty]

^ Listen to this guy. This is not acceptable and you should contact Bmw Canada immediately.

On a side note, I went there 2 days back for brake flush etc and they put a note on the paper saying no car wash even before I told them to not wash it. I don't know if ppl have been complaining about their work or not but I'm glad they were being proactive as I just got it detailed.

[dulak]

There's a reason why I goto BMW Autohaus in Thornhill and let Prem (service rep) take care of my car even though I live in Mississauga.

I took the daily drive (X3) to BMW Mississauga for a simple inspection, top up fluids, check all components, took them 2 days before I got my car back. Never again.

[e90-328i]

i got my car from them and it has been in for service twice (minor and its a new car) first time i told them no wash and had a sticky on speedo too, second time in i told sa and and he said its in the system not to wash my car, so i guess they get it all the time. i dont think they mind, it saves them a couple bucks each time.
i guess the problem with detailing is everyone thinks they can do it and just because they made a car look pretty 15 ft away that they are an expert.

[henry418]

Request a refund. You're just making the paint worse every time you go back for them to "fix" it - thereby making it harder to actually correct the paint.