Sales Associate Relationship

Sim Simma · 10-28-2010, 05:59 PM

I was wondering if anyone can share some details about their experience with their sales associate?

Since I purchased my 335i back in 2007 I have only bumped into my SA while dropping off my car for regular service but have had no significant contact since the purchase. I will be purchasing a second BMW shortly and was wondering if my situation is similar to others. I'm not sure if there is normally any additional customer service from your SA once your vehicle is purchased. I know is some other threads the poster mentions their SA helped them with warranty repairs, ect and wasn't sure if that was because of a personal relationship or is the norm for a SA. Also do most of you have a loyalty to purchase from the same SA when purchasing again from the same dealership?

Thanks for any comments

sneaks · 10-28-2010, 06:37 PM

My sales guy is great. Still keep in touch. Sent him a few clients.

Wish I had the same relationship with the service advisor. Its like they are against me at every request/question.
Loaner? NO!
Squeaky brakes? FUCK YOU!
Crack on the inside of the rim? YOUR FAULT!

dicker · 10-28-2010, 06:42 PM

Speaking as a Client Advisor, I try extra hard to accomodate my previous customers. I have only been a CA for 8 months now but my previous customers have been referring me people and buying 2nd or 3rd cars for them/their family.

If he was no good, find someone else and then stick with them.

Sim Simma · 10-30-2010, 08:08 AM

Thanks for the input

SoSicK · 10-30-2010, 09:41 AM

Hey man I sell cars for a living and I try and stay in touch with all my customers. birthday card christmas cards calling just to see how the car is. If your SA doesnt do that you should find someone else. Its alsways nice to have someone to talk to at the dealership and I know that most the guys at my dealership will go out of their way to help out a previous customer. We do it for referals and thats what your guys should be doin.

10-28-2010, 05:59 PM	#1
Sim Simma Who got the keys to my Bimmer! 2 Rep 49 Posts Drives: 335I Join Date: Dec 2006 Location: Orange County, NY iTrader: (0)	Sales Associate Relationship I was wondering if anyone can share some details about their experience with their sales associate? Since I purchased my 335i back in 2007 I have only bumped into my SA while dropping off my car for regular service but have had no significant contact since the purchase. I will be purchasing a second BMW shortly and was wondering if my situation is similar to others. I'm not sure if there is normally any additional customer service from your SA once your vehicle is purchased. I know is some other threads the poster mentions their SA helped them with warranty repairs, ect and wasn't sure if that was because of a personal relationship or is the norm for a SA. Also do most of you have a loyalty to purchase from the same SA when purchasing again from the same dealership? Thanks for any comments
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10-28-2010, 06:37 PM	#2
sneaks Lieutenant 17 Rep 431 Posts Drives: '08 335xi Join Date: Apr 2008 Location: 24 Sussex iTrader: (1) Garage List 2008 335xi [0.00]	My sales guy is great. Still keep in touch. Sent him a few clients. Wish I had the same relationship with the service advisor. Its like they are against me at every request/question. Loaner? NO! Squeaky brakes? FUCK YOU! Crack on the inside of the rim? YOUR FAULT!
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10-28-2010, 06:42 PM	#3
dicker Captain 69 Rep 847 Posts Drives: F80 6MT Join Date: Apr 2008 Location: SoCal iTrader: (8)	Speaking as a Client Advisor, I try extra hard to accomodate my previous customers. I have only been a CA for 8 months now but my previous customers have been referring me people and buying 2nd or 3rd cars for them/their family. If he was no good, find someone else and then stick with them.
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10-30-2010, 08:08 AM	#4
Sim Simma Who got the keys to my Bimmer! 2 Rep 49 Posts Drives: 335I Join Date: Dec 2006 Location: Orange County, NY iTrader: (0)	Thanks for the input
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10-30-2010, 09:41 AM	#5
SoSicK Enlisted Member 2 Rep 42 Posts Drives: 2007 E90 sedan Join Date: Oct 2010 Location: Austin Texas!!!! iTrader: (0) Garage List 2007 335xi [0.00]	Hey man I sell cars for a living and I try and stay in touch with all my customers. birthday card christmas cards calling just to see how the car is. If your SA doesnt do that you should find someone else. Its alsways nice to have someone to talk to at the dealership and I know that most the guys at my dealership will go out of their way to help out a previous customer. We do it for referals and thats what your guys should be doin.
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