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BMW 3-Series (E90 E92) Forum > BMW E90/E92/E93 3-series General Forums > Regional Forums > USA - NY / NJ / CT / PA > SCAMMING/FRAUDULENT ZNM Performance/Auto (Matt Malave ELyse Cruz) Pompton Lakes, NJ



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      02-28-2019, 08:54 AM   #45
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Quote:
Originally Posted by WingZeroX5 View Post
He's using FCPEuro. No one does warranty-able oil but them. Heck, no auto parts business have a warranty policy like FCP does. Suggest you buy them from FCP directly yourself (and rightly supporting a legitimate business) and stop giving money to these jackasses.
Does FCP have a warehouse somewhere in northern jersey? I suspect another supplier other than fcp is giving him the warranty, because he gets parts for me same day, that he most definitely does not just have on hand.

Plus, I already spent the money on all these parts. Noone's making anything off of me bringing back my oil and filters, so if he's still in business, I'll still use him as a parts supplier. I'm doing all my own work nowadays, and convenience of getting parts I need the same day, right on my way home from work, trumps pretty much anything.

As far as people's crappy experiences, that sucks, and I understand people not using him for services if they've had those experiences. I really do. The moment I have one, I'd drop him for good too. But it's hard to give up the only well priced same day parts supplier I have, when I only have 2 hours each night to work on my car, and missing 2-4 nights of working on it while waiting for a part that has to ship to my door really puts me behind.

After hearing about all these stories, I would totally hesitate to get any big job done. But I also would swap my own turbos if I needed to at this point, so it's not really a concern of mine.
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      02-28-2019, 09:27 AM   #46
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Sad to see this type of stuff, not sure what's in it for him to be out of business but he wouldn't be the first and wont be the last.

That said, FCP may have some items from orders ship from distributors in different areas of the country but their warehouse and office is in CT.

Quote:
Originally Posted by Spyro235 View Post
Does FCP have a warehouse somewhere in northern jersey? I suspect another supplier other than fcp is giving him the warranty, because he gets parts for me same day, that he most definitely does not just have on hand.

Plus, I already spent the money on all these parts. Noone's making anything off of me bringing back my oil and filters, so if he's still in business, I'll still use him as a parts supplier. I'm doing all my own work nowadays, and convenience of getting parts I need the same day, right on my way home from work, trumps pretty much anything.

As far as people's crappy experiences, that sucks, and I understand people not using him for services if they've had those experiences. I really do. The moment I have one, I'd drop him for good too. But it's hard to give up the only well priced same day parts supplier I have, when I only have 2 hours each night to work on my car, and missing 2-4 nights of working on it while waiting for a part that has to ship to my door really puts me behind.

After hearing about all these stories, I would totally hesitate to get any big job done. But I also would swap my own turbos if I needed to at this point, so it's not really a concern of mine.
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      02-28-2019, 10:22 AM   #47
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good luck on any future warranties! I wouldn't be surprised there will be some excuse not to cover it based on his reputation! Plus if he shop closes for whatever reasons you will no longer have the warranty. If warranty is something that is important to people just paid a little extra from FCP. FCP isn't going anywhere.
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      02-28-2019, 12:21 PM   #48
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Quote:
Originally Posted by Spyro235 View Post
Does FCP have a warehouse somewhere in northern jersey? I suspect another supplier other than fcp is giving him the warranty, because he gets parts for me same day, that he most definitely does not just have on hand.

Plus, I already spent the money on all these parts. Noone's making anything off of me bringing back my oil and filters, so if he's still in business, I'll still use him as a parts supplier. I'm doing all my own work nowadays, and convenience of getting parts I need the same day, right on my way home from work, trumps pretty much anything.

As far as people's crappy experiences, that sucks, and I understand people not using him for services if they've had those experiences. I really do. The moment I have one, I'd drop him for good too. But it's hard to give up the only well priced same day parts supplier I have, when I only have 2 hours each night to work on my car, and missing 2-4 nights of working on it while waiting for a part that has to ship to my door really puts me behind.

After hearing about all these stories, I would totally hesitate to get any big job done. But I also would swap my own turbos if I needed to at this point, so it's not really a concern of mine.
I know FCP drop ships from suppliers, some in PA for not as common items. Since they're located in CT, it takes about two days for product delivery.

The issue I see is what happens when these losers/thieves/assclowns go out of business, then your parts have zero warranty and you'd have to purchase them all over again. Other than that, if this is what works for you then kudos. Personally, I always disconnect myself from these kinds of associations.

As a suggestion, you can plan out your maintenance ahead of time so the parts you order will be at your doorsteps when you most anticipate it. I also do my own work, have my own two post lift, and maintained my 2009 E90 M3 from 60k miles to 178k before I sold it and moved on to the F80. It's well documented in my maintenance thread.
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      02-28-2019, 02:18 PM   #49
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Your signature sir is very impressive! It contains all my favourite BMWs!

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      02-28-2019, 03:49 PM   #50
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So there is actually more of a chance to get more hp out of a 330 then a 335 in my opinion
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      03-04-2019, 10:21 AM   #51
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Quote:
Originally Posted by F30lolz View Post
Wow another thread about this shady shop. I’m driving up to NY/NJ late June for about a week/10 days. Maybe I’ll swing by and see what kind of smoke this guy is blowing or whatever. Call BBB, blast this guy all over the net, YouTube, let Doug Demuro give him a Doug score, whatever it takes for ppl to stop bringing in their cars to him.
There is plenty of people out there now who have been screwed by Matt and Elyse. So we are all sharing our experience now and hopefully eveything will fall into place.

NJ Consumer affairs is begining to take notice, Pompton Lakes PD will start to get more interested and hopefully this shop gets shut down.

Because right not, people are still out thousands of dollars and this guy is still in business thinking he can walk free.
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      03-04-2019, 10:25 AM   #52
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OP, do you have an attorney handy?

What a dreadful experience. I really hope there's a good ending to this story.
Yuppp, i do. I am waiting for somethings to clear up and then I will proceed legally.
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      03-07-2019, 08:24 PM   #53
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      03-08-2019, 10:57 AM   #54
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I just reviewed all my receipts from Matt's shop. Here is a prime example of Matt's "up sell" and repair work.

1) car had 150K miles and recommended I checked the throttle bodies due to mileage. Did not do the repair .. Fast forward the car now has 206k miles and I have no issues with the throttle bodies.

2) 10/7/2017 156,838 Oil Level Sensor Oil Level Sensor and Oil Change. He charge me $171 for the Oil Level Sensor and $50 for an oil change.

Fast forward on 2/1/2019 at 201K miles I had to change the Oil Level Sensor again. Maybe I am wrong but I wouldn't expect an oil sensor to go bad within a year and half. I can only guess either the sensor wasn't bad/never replaced or it was replaced with a used sensor. The one I pulled out looked original to the car.

3) 3/24/2018 171,423 Trans Filter/Fluid Trans/Filter/Filter/Gasket - Within two weeks the tranny failed. I had to change the internal modular that cost $1,000. Maybe it was coincidental?
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      03-11-2019, 11:20 AM   #55
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whats going on guys about this repair shop?
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      03-12-2019, 11:32 AM   #56
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Quote:
Originally Posted by DS3IAM View Post
I just reviewed all my receipts from Matt's shop. Here is a prime example of Matt's "up sell" and repair work.

1) car had 150K miles and recommended I checked the throttle bodies due to mileage. Did not do the repair .. Fast forward the car now has 206k miles and I have no issues with the throttle bodies.

2) 10/7/2017 156,838 Oil Level Sensor Oil Level Sensor and Oil Change. He charge me $171 for the Oil Level Sensor and $50 for an oil change.

Fast forward on 2/1/2019 at 201K miles I had to change the Oil Level Sensor again. Maybe I am wrong but I wouldn't expect an oil sensor to go bad within a year and half. I can only guess either the sensor wasn't bad/never replaced or it was replaced with a used sensor. The one I pulled out looked original to the car.

3) 3/24/2018 171,423 Trans Filter/Fluid Trans/Filter/Filter/Gasket - Within two weeks the tranny failed. I had to change the internal modular that cost $1,000. Maybe it was coincidental?

Could be coincidental, or could be due to the fact that we all chose ZNM. Clearly they DNGAF about your car.

The fact that there are at least 10+ people who have been having problems with their cars after ZNM servicing them...
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      03-12-2019, 11:33 AM   #57
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whats going on guys about this repair shop?
Just google ZNM Auto Performance....
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      03-12-2019, 06:35 PM   #58
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      03-13-2019, 09:08 AM   #59
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Quote:
Originally Posted by DS3IAM View Post

2) 10/7/2017 156,838 $50 for an oil change.


3) 3/24/2018 171,423 Trans Filter/Fluid Trans/Filter/Filter/Gasket - Within two weeks the tranny failed. I had to change the internal modular that cost $1,000. Maybe it was coincidental?
$50 for an oil change? Doubt it was synthetic. As for the trans, was the fluid changed before? If not, then perhaps the flush moved ‘particles’ from a place in the trans that did no harm to a place it did. Or, the tech fubar’d it during the fluid change.
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So there is actually more of a chance to get more hp out of a 330 then a 335 in my opinion
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      03-13-2019, 12:06 PM   #60
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Originally Posted by F30lolz View Post
$50 for an oil change? Doubt it was synthetic. As for the trans, was the fluid changed before? If not, then perhaps the flush moved ‘particles’ from a place in the trans that did no harm to a place it did. Or, the tech fubar’d it during the fluid change.
Well he charged me $171 for oil sensor that didn't needed to be changed. I actually just changed it again last week. Never heard of oil sensor going bad within a year. So actually the oil change came out to $225! One expensive oil change!

As for the tranny flush maybe it was a combination of both!
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      03-13-2019, 03:07 PM   #61
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If you have been affected by ZNM in any way. Please please please fill this out.

It is imperative that the country knows what is going on in their backyard. I have been contacted by an investigator already and it looks like they are looking to escalate this matter.

https://www.bergenpassaicconsumeraff...omplaint-.html
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      03-15-2019, 09:38 AM   #62
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Quote:
Originally Posted by DS3IAM View Post
Well he charged me $171 for oil sensor that didn't needed to be changed. I actually just changed it again last week. Never heard of oil sensor going bad within a year. So actually the oil change came out to $225! One expensive oil change!

As for the tranny flush maybe it was a combination of both!
Actually it could be a bad alternator, both of them are on the same circuit
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      03-15-2019, 10:14 AM   #63
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Actually it could be a bad alternator, both of them are on the same circuit
Thanks for letting me know. looks like it was the oil sensor was the correct fix.
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      04-02-2019, 12:56 PM   #64
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Quote:
Originally Posted by DS3IAM View Post
Well he charged me $171 for oil sensor that didn't needed to be changed. I actually just changed it again last week. Never heard of oil sensor going bad within a year. So actually the oil change came out to $225! One expensive oil change!

As for the tranny flush maybe it was a combination of both!
Who knows anymore, but prob doesnt help with your peace of mind.
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Last edited by Lshaw; 04-02-2019 at 01:04 PM..
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      04-25-2019, 03:31 PM   #65
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Just going to bump this up for visibility. Hopefully it saves someone from wasting money for no reason. Btw looks like they've been inflating their own google reviews by creating new accounts and leaving 5 star reviews.
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      04-27-2019, 07:58 PM   #66
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Just going to bump this up for visibility. Hopefully it saves someone from wasting money for no reason. Btw looks like they've been inflating their own google reviews by creating new accounts and leaving 5 star reviews.
Thought they closed up shop?
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