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BMW 3-Series (E90 E92) Forum
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THE MOST RECKLESS BMW DEALERSHIP IN THE USA... and their lawyers..
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01-19-2012, 07:04 AM | #332 | |
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i keep checking e90post for updates
very curious how this turns out as I like David vs Goliath stories too. You have our support Arguru Quote:
we can probably expect more rhetoric, name calling, and threats. Real class act if you ask me. lets see what happens since it seems the pot has been stirred. Last edited by MDyDinanM; 01-19-2012 at 07:10 AM.. |
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01-19-2012, 07:56 AM | #333 |
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01-19-2012, 08:07 AM | #334 |
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cliffs: wants Penske/BMW NA to be accountable for their actions, in this case, inaction Last edited by MDyDinanM; 01-19-2012 at 08:20 AM.. |
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01-19-2012, 08:37 AM | #335 |
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I'm calling it now - some day this will be a case study in an MBA program on how NOT to handle a customer/product issue in the new world of social media:
-In just over a month, this has almost 40,000 views - if I had to venture a guess, it is probably one of the fastest growing threads on E90post ever. -Tons of views on jalopnik and other cross posted/shared sites. -It will forever be accessible in google (and likely be pretty high ranking in search engines). There are times as a company when it is best to let an insignificant social media post go and ignore it - often they will go away after a small bang. This is not one of those times. As another poster mentioned above - social media has taken down governments and large corporations before - I'm not saying that is going to happen here, but sheesh, they need to stop the hemorrhaging. In the end, you can use situations like this to solidify customers or drive them away. I had an issue with my E46 that my dealer tried to ignore and told me to live with - BMWNA stepped in and took good care of me. I'm now in my third BMW in 9 years - BMWNA won me over with the way they handled it. But if I didn't know how BMW treated me and instead came across this thread - I'd be nervous to buy one, particularly from Penske... Rich |
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01-19-2012, 08:57 AM | #336 | ||
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I've followed from the beginning....when he said all he wanted was his car fixed. Fighting the good fight? Gimme a break. Quote:
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01-19-2012, 09:19 AM | #337 | |
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That said, in terms of making people happy, here is another story of an abused BMW customer: http://www.m5board.com/vbulletin/e60...16-months.html and its corresponding Jalopnik article: http://jalopnik.com/5628903/bmw-deal...ner-out-of-27k Cliffs: Dealer took car for joyride during an oil change, totaled the car, lied about what happened, dealer or BMW NA wouldn't help. Owner took it to court and won. Owner will never buy another BMW again b/C of the way he was treated. |
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01-19-2012, 09:34 AM | #338 |
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The car is fixed. You paid a deductible under CPO. You got a receipt. You said all you wanted was an explanation of what was broke right ? That should spell it out. Post that receipt. Either I missed the armchair diag and owe you a set of wheels, or you are humming this whole board. Post the receipt, the emails from BMW or admit your little extortion scheme snowballed on you. I'm in AZ, working at an indy. I'll meet you at the shop of your choice and pay cash for your wheels if I'm wrong. My money is where my mouth is. Is yours?
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01-19-2012, 09:48 AM | #339 | |
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And which world are you living in... seriously? There is no company in the world which is in the business of "making people happy". Its all driven by bottom line ($)... every engineering decision is dictated by the "cost" associated with it. Its implementation depends upon the probability of causing a serious accident and then settling it versus the cost of engineering the fix in all cars impacted. |
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01-19-2012, 09:52 AM | #340 |
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01-19-2012, 09:59 AM | #341 |
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[QUOTE=arguru;11178260]sooooooo....what was the problem with it??? hello, talk about burying the lead!
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01-19-2012, 10:29 AM | #342 | |
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Last edited by MDyDinanM; 01-19-2012 at 04:23 PM.. |
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01-19-2012, 10:30 AM | #343 | |
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-Rich |
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01-19-2012, 11:42 AM | #346 |
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+2
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01-19-2012, 11:42 AM | #347 | ||
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Quote:
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01-19-2012, 11:44 AM | #348 | |
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Second is that perhaps Arguru is still trying to determine what went wrong, and get an explanation from Penske/BMW NA (especially since Penske didn't diagnose his car correctly). Despite his car being fixed, I think so far he hasn't got that info, hence another one of his points in this thread. or maybe i missed something? |
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01-19-2012, 11:49 AM | #349 | |
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I'm sorry but why on earth would you not just blow off everyone's claims with a simple, "Here's a pic of my car." "My username on the other forum is X". Also, the time you spent to defend your identity, or hide it for that matter, makes it even more ridiculous. I swear no one I know will buy a Penske ever again. Ever. They're losing business the longer this goes. I might as well flat out say it. I work in the legal industry, we know you've covered your bases but be careful. The admins of this site can get your email you used to register. I hope you read the user agreement. |
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01-19-2012, 11:51 AM | #351 | |
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Arguru already posted that another dealership fixed the problem. The problem has been fixed, so post what was fixed. Is that too much to ask?
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01-19-2012, 11:54 AM | #352 |
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