E90Post
 


BPM
 
BMW 3-Series (E90 E92) Forum > E90/E92/E93 Marketplace (For Sale / Trade / Wanted) > Vendor Comments/Review/Feedback Forum > JGMODS



Reply
 
Thread Tools Search this Thread
      11-21-2014, 04:40 PM   #1
Cloud9blue
Brigadier General
Cloud9blue's Avatar
United_States
657
Rep
3,255
Posts

Drives: around the potholes
Join Date: Aug 2008
Location: NY/NJ/MA

iTrader: (13)

JGMODS

Any idea what's the best way to contact the vendor aside from PM on this forum? The vendor hasn't been online since 11/17, and I have been waiting for the tracking information for a set of M3 side skirt place since Monday 11/17...
__________________
09 BMW E92 335i: Top Mount EFR 7670 / Dinan / AP Racing / Wavetrac / TC Kline [Full Mod List]
07 BMW R1200S: Shine Yellow / Akrapovic / Ohlins
19 Volvo V90 T6: R-Design / Bowers & Wilkins / Polestar Optimization
Appreciate 0
      11-21-2014, 04:54 PM   #2
roll_the_dice
Colonel
roll_the_dice's Avatar
United_States
471
Rep
2,914
Posts

Drives: 2013 BMW F30 EBII
Join Date: Apr 2013
Location: Savannah, GA

iTrader: (22)

Garage List
I hunted for a phone number all over their website...NONE! I then did a google search for their phone number....not sure if it will work but here it is 510-797-4491. It really irritates me when companies don't have phone numbers on their website...heaven forbid someone want to talk to live person these days!

Or try their facebook page https://www.facebook.com/jgmods goodluck!
__________________
Drives: 2011 Porsche 958, 1965 Chevy C10, 1988 Porsche 944 Sold:2010 e90 Montego Blue, 2013 F30 EBII, 2013 Tangerine Scream Ford Focus ST, 2006 Mini R50,2004 VW Touareg, 2012 Camaro Convertible, 2008 Porsche 911 Convertible, 2007 Corvette, 2004 BMW e64 convertible, 2000 Dodge Dakota, 1999 Ford F150, 1999 Porsche Boxster, 1999 Ferrari Modena, 1992 BMW e36, 1990 Nissan 240sx, 1979 Celica, 1974 Mustang II
My Build Thread
Appreciate 0
      11-21-2014, 06:49 PM   #3
JGMODS
Banned
United_States
229
Rep
3,708
Posts

Drives: E90 335i Modded
Join Date: Oct 2007
Location: US

iTrader: (19)

Garage List
2007 BMW 335I  [0.00]
2007 BMW 335i  [3.44]
Send a message via AIM to JGMODS
Quote:
Originally Posted by Cloud9blue View Post
Any idea what's the best way to contact the vendor aside from PM on this forum? The vendor hasn't been online since 11/17, and I have been waiting for the tracking information for a set of M3 side skirt place since Monday 11/17...
Sent you a PM with tracking information. Your side skirts are in transit, were shipped out on time on 11/18.

Best,
Jay
Appreciate 0
      11-21-2014, 06:50 PM   #4
JGMODS
Banned
United_States
229
Rep
3,708
Posts

Drives: E90 335i Modded
Join Date: Oct 2007
Location: US

iTrader: (19)

Garage List
2007 BMW 335I  [0.00]
2007 BMW 335i  [3.44]
Send a message via AIM to JGMODS
Quote:
Originally Posted by roll_the_dice View Post
I hunted for a phone number all over their website...NONE! I then did a google search for their phone number....not sure if it will work but here it is 510-797-4491. It really irritates me when companies don't have phone numbers on their website...heaven forbid someone want to talk to live person these days!

Or try their facebook page https://www.facebook.com/jgmods goodluck!
Unfortunately we do not offer phone support at this time, only email or forum PM system. We do apologize for the inconvenience.

Best,
Jay
Appreciate 0
      11-21-2014, 08:01 PM   #5
roll_the_dice
Colonel
roll_the_dice's Avatar
United_States
471
Rep
2,914
Posts

Drives: 2013 BMW F30 EBII
Join Date: Apr 2013
Location: Savannah, GA

iTrader: (22)

Garage List
Quote:
Originally Posted by JGMODS View Post
Unfortunately we do not offer phone support at this time, only email or forum PM system. We do apologize for the inconvenience.

Best,
Jay
Wow, that is good to know for future reference...How unfortunate and poor customer service.
__________________
Drives: 2011 Porsche 958, 1965 Chevy C10, 1988 Porsche 944 Sold:2010 e90 Montego Blue, 2013 F30 EBII, 2013 Tangerine Scream Ford Focus ST, 2006 Mini R50,2004 VW Touareg, 2012 Camaro Convertible, 2008 Porsche 911 Convertible, 2007 Corvette, 2004 BMW e64 convertible, 2000 Dodge Dakota, 1999 Ford F150, 1999 Porsche Boxster, 1999 Ferrari Modena, 1992 BMW e36, 1990 Nissan 240sx, 1979 Celica, 1974 Mustang II
My Build Thread
Appreciate 0
      11-21-2014, 08:05 PM   #6
JGMODS
Banned
United_States
229
Rep
3,708
Posts

Drives: E90 335i Modded
Join Date: Oct 2007
Location: US

iTrader: (19)

Garage List
2007 BMW 335I  [0.00]
2007 BMW 335i  [3.44]
Send a message via AIM to JGMODS
Quote:
Originally Posted by roll_the_dice View Post
Wow, that is good to know for future reference...How unfortunate and poor customer service.
Sorry you feel that way sir.
Appreciate 0
      11-21-2014, 09:55 PM   #7
styles50
Second Lieutenant
12
Rep
262
Posts

Drives: 335is fbo/meth/Rb/Cobb
Join Date: Sep 2010
Location: nyc

iTrader: (3)

I purchased my sideskirts splitter from Jgmods and everythibg went smoothly, fast shipping. will be doing future business with them again.
__________________
Appreciate 0
      11-22-2014, 05:07 PM   #8
sd_luis
Captain
sd_luis's Avatar
Germany
81
Rep
912
Posts

Drives: 2006 BMW 325I
Join Date: May 2013
Location: Germany

iTrader: (1)

Most vendors in here do not operate in a big network were they would have a Customer service employees. I did business with JGmods in the past and everything went smoothly. Fast responses between PM's. Jay was very respectful and always responded right away.
__________________
Check out my built thread of my white beauty! http://www.e90post.com/forums/showthread.php?t=1045460
Follow me on Instagram! l_gomez1215
Appreciate 0
      11-23-2014, 01:53 AM   #9
Cloud9blue
Brigadier General
Cloud9blue's Avatar
United_States
657
Rep
3,255
Posts

Drives: around the potholes
Join Date: Aug 2008
Location: NY/NJ/MA

iTrader: (13)

Just to update, just received the side skirt today!
__________________
09 BMW E92 335i: Top Mount EFR 7670 / Dinan / AP Racing / Wavetrac / TC Kline [Full Mod List]
07 BMW R1200S: Shine Yellow / Akrapovic / Ohlins
19 Volvo V90 T6: R-Design / Bowers & Wilkins / Polestar Optimization
Appreciate 0
      11-23-2014, 02:58 PM   #10
roll_the_dice
Colonel
roll_the_dice's Avatar
United_States
471
Rep
2,914
Posts

Drives: 2013 BMW F30 EBII
Join Date: Apr 2013
Location: Savannah, GA

iTrader: (22)

Garage List
Quote:
Originally Posted by JGMODS View Post
Sorry you feel that way sir.
Quote:
Originally Posted by styles50 View Post
I purchased my sideskirts splitter from Jgmods and everythibg went smoothly, fast shipping. will be doing future business with them again.
Quote:
Originally Posted by sd_luis View Post
Most vendors in here do not operate in a big network were they would have a Customer service employees. I did business with JGmods in the past and everything went smoothly. Fast responses between PM's. Jay was very respectful and always responded right away.
I have owned and run many small businesses from one employee (me), to 5 employees. I always answered customer questions via email, PMs and yes PHONE. It is a cop out that a company isn't "big enough" to have a customer service department. That is the beauty of voice mail. Return calls at your convenience.

I have also run customer services departments in big companies. This is a pet peeve of mine. It should not matter if the company is big or small sometimes customers need to talk to someone because email or PM cannot get the point across...and sometimes a customer may need verbal instructions not written. By stating we don't offer phone support, you are telling me you don't have time for the customer unless it is convenient for you.
__________________
Drives: 2011 Porsche 958, 1965 Chevy C10, 1988 Porsche 944 Sold:2010 e90 Montego Blue, 2013 F30 EBII, 2013 Tangerine Scream Ford Focus ST, 2006 Mini R50,2004 VW Touareg, 2012 Camaro Convertible, 2008 Porsche 911 Convertible, 2007 Corvette, 2004 BMW e64 convertible, 2000 Dodge Dakota, 1999 Ford F150, 1999 Porsche Boxster, 1999 Ferrari Modena, 1992 BMW e36, 1990 Nissan 240sx, 1979 Celica, 1974 Mustang II
My Build Thread
Appreciate 0
      11-24-2014, 05:36 AM   #11
cookie295
First Lieutenant
cookie295's Avatar
United_States
33
Rep
372
Posts

Drives: 335
Join Date: Mar 2010
Location: Bay Area

iTrader: (3)

Quote:
Originally Posted by roll_the_dice View Post
I have owned and run many small businesses from one employee (me), to 5 employees. I always answered customer questions via email, PMs and yes PHONE. It is a cop out that a company isn't "big enough" to have a customer service department. That is the beauty of voice mail. Return calls at your convenience.

I have also run customer services departments in big companies. This is a pet peeve of mine. It should not matter if the company is big or small sometimes customers need to talk to someone because email or PM cannot get the point across...and sometimes a customer may need verbal instructions not written. By stating we don't offer phone support, you are telling me you don't have time for the customer unless it is convenient for you.
1st you said, that is the beauty of voice mail. "Return calls at your convenience "
Then you said, by stating we don't offer phone support, you are telling me you don't have time for customers unless it is convenient for you?

Returning VM, PM or emailing is all the same, it is convenient for the vendor to do so.

When Im looking for prices, I like to get pms. So I can go back and see what the quote was. Plus, with pm I can see what was said vs. a phone call trying to remember what was said.

And with tracking numbers? Do you really want someone to read out how many letters and numbers out as you're writing it down?
Appreciate 0
      11-24-2014, 02:18 PM   #12
roll_the_dice
Colonel
roll_the_dice's Avatar
United_States
471
Rep
2,914
Posts

Drives: 2013 BMW F30 EBII
Join Date: Apr 2013
Location: Savannah, GA

iTrader: (22)

Garage List
Quote:
Originally Posted by cookie295 View Post
1st you said, that is the beauty of voice mail. "Return calls at your convenience "
Then you said, by stating we don't offer phone support, you are telling me you don't have time for customers unless it is convenient for you?

Returning VM, PM or emailing is all the same, it is convenient for the vendor to do so.

When Im looking for prices, I like to get pms. So I can go back and see what the quote was. Plus, with pm I can see what was said vs. a phone call trying to remember what was said.

And with tracking numbers? Do you really want someone to read out how many letters and numbers out as you're writing it down?
I don't think you are understanding what I am saying. I agree that someone should be able to return a voice mail at their convenience, but what if I needed help with installing something and I just could not understand what was being said in an email or voice mail?

He stated he doesn't give phone support...support is different from sending an email/PM with tracking.

I am done, I have said my peace. I give and expect a different level of customer service than some I suppose.
__________________
Drives: 2011 Porsche 958, 1965 Chevy C10, 1988 Porsche 944 Sold:2010 e90 Montego Blue, 2013 F30 EBII, 2013 Tangerine Scream Ford Focus ST, 2006 Mini R50,2004 VW Touareg, 2012 Camaro Convertible, 2008 Porsche 911 Convertible, 2007 Corvette, 2004 BMW e64 convertible, 2000 Dodge Dakota, 1999 Ford F150, 1999 Porsche Boxster, 1999 Ferrari Modena, 1992 BMW e36, 1990 Nissan 240sx, 1979 Celica, 1974 Mustang II
My Build Thread
Appreciate 0
      01-23-2015, 12:06 PM   #13
SVO
Private
0
Rep
58
Posts

Drives: '07 E90 335i
Join Date: Nov 2009
Location: Colorado

iTrader: (0)

Quote:
Originally Posted by roll_the_dice View Post
I don't think you are understanding what I am saying. I agree that someone should be able to return a voice mail at their convenience, but what if I needed help with installing something and I just could not understand what was being said in an email or voice mail?

He stated he doesn't give phone support...support is different from sending an email/PM with tracking.

I am done, I have said my peace. I give and expect a different level of customer service than some I suppose.
I gotta side with the JG Mods approach: Many customers expect a phone to be answered, not roll to VM every time. Creating an expectation and then failing to deliver on it is a poor approach. Also, in a business that involves customer installation (and I know because I ran one), the process of having to write it makes customers think more clearly about the issue. But if written coms fail after a try or two a voice call should be an option.
Appreciate 0
      01-23-2015, 03:03 PM   #14
roll_the_dice
Colonel
roll_the_dice's Avatar
United_States
471
Rep
2,914
Posts

Drives: 2013 BMW F30 EBII
Join Date: Apr 2013
Location: Savannah, GA

iTrader: (22)

Garage List
Quote:
Originally Posted by SVO View Post
I gotta side with the JG Mods approach: ..... But if written coms fail after a try or two a voice call should be an option.
Then you don't side with JG Mods approach...they do not offer any phone support. So if coms fail, they will send you another email or PM...no phone calls at all.
__________________
Drives: 2011 Porsche 958, 1965 Chevy C10, 1988 Porsche 944 Sold:2010 e90 Montego Blue, 2013 F30 EBII, 2013 Tangerine Scream Ford Focus ST, 2006 Mini R50,2004 VW Touareg, 2012 Camaro Convertible, 2008 Porsche 911 Convertible, 2007 Corvette, 2004 BMW e64 convertible, 2000 Dodge Dakota, 1999 Ford F150, 1999 Porsche Boxster, 1999 Ferrari Modena, 1992 BMW e36, 1990 Nissan 240sx, 1979 Celica, 1974 Mustang II
My Build Thread
Appreciate 0
      01-26-2015, 08:41 PM   #15
seanay12
Private First Class
seanay12's Avatar
5
Rep
102
Posts

Drives: 2007 328i Coupe E92
Join Date: Sep 2014
Location: Irvine, CA

iTrader: (0)

I don't really care about whether they want to offer phone or not however i prefer to deal with places that have phone service. I tried contacting jg via email to ask a simple question or two and got tired of waiting days ( they didn't even respond to the first email I sent) and three emails later finally heard back...I didn't buy from them needlessly to say. No thanks I'll take my money elsewhere.
Appreciate 0
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -5. The time now is 08:07 PM.




e90post
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2021, vBulletin Solutions Inc.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST