E90Post
 


Extreme Powerhouse
 
BMW 3-Series (E90 E92) Forum > E90/E92/E93 Marketplace (For Sale / Trade / Wanted) > Vendor Comments/Review/Feedback Forum > Umnitza Terrible Company



Reply
 
Thread Tools Search this Thread
      03-23-2017, 04:41 PM   #1
pysical
Captain
126
Rep
712
Posts

Drives: 2009 335xi
Join Date: Feb 2016
Location: Laurel MD

iTrader: (1)

Umnitza Terrible Company

I would not purchase from them. Terrible customer service and they could care less about sending you the correct parts.

I bought a front and rear LCI M-Tech bumper and I wanted to have them painted. It was $1,505.00 for this. After being told they had everything in stock and the bumpers would go straight to the painter and I would have them at my doorstep in less than 1.5 weeks I pulled the trigger and paid. Then I was told they didn't have the front in stock.

Great news, they could get one in 2 days. So I wait for 2 days and then email them back about the status. Turns out they did have one in stock. So I was told they were going to go to the painter. Few days later I ask on the status and I am told that my bumpers are going to be painted after 8 other bumpers get painted, ALTHOUGH I had placed my order before theirs. So I tell them nevermind I want them shipped to me unpainted.

Few days later I am told that the painter already started on the rear (all he did was smooth it out) and that he ran over the front bumper. So I tell them send me the rear and refund everything else. The owner Matt gets worried that he is about to lose out on money and trys to tell me that he can source another bumper faster than I can. I still say no just refund me and send the rear.

Tim (co owner?) calls me later that day and tells me he has a front bumper but it does not have the PDC or headlight washer cutouts. At this point I am sick of the crap and commit to it. Bumpers get sent out the next day and I just picked them up last week.

Front Bumper:
It would have been nice to have the holes already cut out but Ill have my painter do this. And I did not receive the fog light harness.

Rear Bumper:
Does not include the rear tow hook cover which means I can not get it painted right now. And they send a 328 diffuser.

I contact them and they tell me they just shipped a new diffuser and tow hook cover... But no fog harness.

1 week later (today), I am still waiting on this package. The USPS tracking shows the label has been created but hasn't been picked up. I contacted them and they say USPS usually don't update until the item arrives at your door (BS). So today I sent a email asking about it and then I am told they didn't have the items in stock that another supplier was sending it out.

Here it is, 5 hours later and still no reply from the supplier or Umnitza. Yes I would call but they never answer.

It has been 23 days since I made the order and I don't have everything I paid for.
Appreciate 0
      03-25-2017, 02:49 PM   #2
tcphoto
Brigadier General
tcphoto's Avatar
United_States
3477
Rep
3,020
Posts

Drives: E92 335i 6MT Coupe
Join Date: Dec 2009
Location: Nashville, TN

iTrader: (1)

I had a terrible experience with them also, the owner and I got into this lengthy email exchange and he had an excuse for everything. Bottomline, which way is the money flowing? I haven't made another order from them and never will.
Appreciate 1
      12-13-2017, 10:13 PM   #3
lightspeedbriefs
Private
lightspeedbriefs's Avatar
19
Rep
88
Posts

Drives: 2007 335i
Join Date: Oct 2014
Location: USA

iTrader: (0)

God, I had issues with them years ago. Wouldn't take my calls or respond to emails. I wound up doing a charge-back and thank god the credit card company sided with me... I guess they didn't respond to their calls, either
Appreciate 1
      12-14-2017, 08:56 PM   #4
Blueeyesredpanda
Major
Blueeyesredpanda's Avatar
Canada
400
Rep
1,425
Posts

Drives: E90 / F30
Join Date: Sep 2016
Location: Canada

iTrader: (-2)

Did you pay it through paypal? If yes, just report it to paypal and ask for refund for whatever loss.
Enough complaint Paypal will shut down their account.
Appreciate 0
      01-03-2018, 11:50 AM   #5
pysical
Captain
126
Rep
712
Posts

Drives: 2009 335xi
Join Date: Feb 2016
Location: Laurel MD

iTrader: (1)

Quote:
Originally Posted by fibonacci2 View Post
God, I had issues with them years ago. Wouldn't take my calls or respond to emails. I wound up doing a charge-back and thank god the credit card company sided with me... I guess they didn't respond to their calls, either
The funny thing is, after I posted a bad review on Yelp, they wanted to talk and get it fixed.
Appreciate 0
      01-03-2018, 02:00 PM   #6
Wolf 335
Brigadier General
Wolf 335's Avatar
Canada
2339
Rep
3,538
Posts

Drives: 2007 E92 335i
Join Date: Aug 2012
Location: GTA - Greater Toronto Area

iTrader: (0)

They were a bad company 10 years ago, and they are still managing to retain that same reputation of a bad company.

Stay away.
Appreciate 1
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -5. The time now is 09:32 AM.




e90post
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST