Tire shop scratched brand new wheels

Drew-dale13 · 02-11-2019, 01:28 PM

Bought some brand new black wheels and the tire shop destroyed the inside of the lug nut well (not sure terminology). Should I make a fuss or just live with it?? [IMG][/IMG]

n50four · 02-11-2019, 02:24 PM

I had brought new wheels (new boxes) to get intalled. The tire shop wheel installer nicked the edge of "lug nut well" on one of my brand new wheels. It was a 1/4" small shallow scratch. I probably would've let it go IF I had the wheels for awhile. BUT they were freakin' new. I pointed it out to the counter person. He didn't want the shop to take responsibility. I kept on him saying that they were brand new out of the box. So he brought the shop's owner over to look at it. The owner looked at it and didn't hesistate . . . "Order him a replacement." And promptly gave me an apology.

FCobra94 · 02-11-2019, 02:30 PM

That's why you tell them not to use impact wrenches OP...or give them a protected wheel socket to use....or better yet, just get them mounted and swap the wheels yourself next time.

Drew-dale13 · 02-11-2019, 02:32 PM

Quote:

Originally Posted by FCobra94

That's why you tell them not to use impact wrenches OP...or give them a protected wheel socket to use....or better yet, just get them mounted and swap the wheels yourself next time.

I'm a wheel newb haha first aftermarket wheels I've ever purchased :/

Drew-dale13 · 02-11-2019, 03:16 PM

Quote:

Originally Posted by n50four

I had brought new wheels (new boxes) to get intalled. The tire shop wheel installer nicked the edge of "lug nut well" on one of my brand new wheels. It was a 1/4" small shallow scratch. I probably would've let it go IF I had the wheels for awhile. BUT they were freakin' new. I pointed it out to the counter person. He didn't want the shop to take responsibility. I kept on him saying that they were brand new out of the box. So he brought the shop's owner over to look at it. The owner looked at it and didn't hesistate . . . "Order him a replacement." And promptly gave me an apology.

Dang that's sweet. Might have to go over there tomorrow and say something 🤔

Drew-dale13 · 02-12-2019, 02:18 PM

Update: shop agreed to fix my wheels! Thanks for help

VMRWheels · 02-12-2019, 07:34 PM

Shops have insurance for these types of things. Glad they're taking care of you. Maybe you'll even end up with a spare after it's all said and done.

02-11-2019, 01:28 PM	#1
Drew-dale13 New Member 2 Rep 15 Posts Drives: 2008 335xi Join Date: Apr 2017 Location: North Carolina iTrader: (0)	Tire shop scratched brand new wheels Bought some brand new black wheels and the tire shop destroyed the inside of the lug nut well (not sure terminology). Should I make a fuss or just live with it?? [IMG][/IMG] Attached Images __________________ 2008 335xi Stage 1 MHD BMS DCI Custom exhaust with stock downpipes
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02-11-2019, 02:24 PM	#2
n50four Private First Class 93 Rep 162 Posts Drives: '07 335i Sport; '01 330i Sport Join Date: Jan 2006 Location: SoCal iTrader: (0)	I had brought new wheels (new boxes) to get intalled. The tire shop wheel installer nicked the edge of "lug nut well" on one of my brand new wheels. It was a 1/4" small shallow scratch. I probably would've let it go IF I had the wheels for awhile. BUT they were freakin' new. I pointed it out to the counter person. He didn't want the shop to take responsibility. I kept on him saying that they were brand new out of the box. So he brought the shop's owner over to look at it. The owner looked at it and didn't hesistate . . . "Order him a replacement." And promptly gave me an apology.
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02-11-2019, 02:30 PM	#3
FCobra94 Brigadier General 2199 Rep 4,378 Posts Drives: '07 E90 335i Join Date: Dec 2011 Location: MD iTrader: (1)	That's why you tell them not to use impact wrenches OP...or give them a protected wheel socket to use....or better yet, just get them mounted and swap the wheels yourself next time. __________________ '07 E90 335i - Automagic - Non-sport MHD E60\|Alpina Flash\|Stg 2 LPFP\|VRSF 7"FMIC-DP-CP\|TIAL BOV\|cp-e DCI Bilstein B6\|Dinan Camber Plates\|E93 M3 FSB-LCA-Guide Rods\|Manzo Toe Arms\|HPS 5.0 Sonic Tuning ST100 - 18x8.5 ET35 - Conti DWS 245/40/18 - 10/20 F/R spacers
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02-12-2019, 02:18 PM	#6
Drew-dale13 New Member 2 Rep 15 Posts Drives: 2008 335xi Join Date: Apr 2017 Location: North Carolina iTrader: (0)	Update: shop agreed to fix my wheels! Thanks for help __________________ 2008 335xi Stage 1 MHD BMS DCI Custom exhaust with stock downpipes
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02-12-2019, 07:34 PM	#7
VMRWheels BimmerPost Supporting Vendor 1619 Rep 25,644 Posts Drives: BMW Join Date: Jun 2007 Location: Anaheim, CA iTrader: (4) Garage List 2013 BMW M3 [5.00] 2015 BMW M4 [0.00] 2013 BMW F30 [0.00] 2014 BMW F22 [0.00] 2013 BMW F06 [0.00]	Shops have insurance for these types of things. Glad they're taking care of you. Maybe you'll even end up with a spare after it's all said and done. __________________ WINTER SPECIALS AVAILABLE! PM or email for details! email: brandon@velocitymotoring.com (p) 714-442-7916 x108
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