Courtesy car

amberzombie · 08-10-2009, 03:05 AM

hey all

my 320 is due for its first service come next month... and my wife's just made a booking. she's also requested a courtesy car - to which she was told was a $60 per day cost.

I was under the impression that the courtesy car was free? or was just wishful thinking on my part?

ps - it's BMW Canterbury that i purchased the car from and am servicing it at.

thanks.

Devin · 08-10-2009, 03:18 AM

i to was under the impression that the courtesy car was free......

MFKN3 · 08-10-2009, 03:34 AM

Some stealerships try pull this crap. Wouldn't expect it from the stealership where you purchesed from though, that is piss poor. Many other car manufacturers, ie Lexus don't do this.

$300 a week and they are paying for the damn car. Then again, if they didn't charge you for it, they sure make up for it with their exorbatant prices. Tell them to jam it up their a## and book the car elsewhere.

It's probably only an oil service which they'll charge you $400 for when you can get it for 180-190 elsewhere.

I personally take mine to an independant and provided you have the paperwork, the warranty stays intact

mark325 · 08-10-2009, 03:36 AM

Ive always been provided with a free courtesy car, However all my work has been done under warranty.

Dentian · 08-10-2009, 04:00 AM

I had always thought courtesy car was free before I moved to Australia.
Now in Sydney have to pay $77 per day plus fuel for a courtesy car.

samchuang33 · 08-10-2009, 06:32 AM

Brisbane BMW charge $30 per day i think.

BMW //MPOWER · 08-10-2009, 06:34 AM

It should be free if it's the dealer you bought your car from, well that's the treatment my friends & i have received over the past 5+ years from several dealers in both Melbourne & Sydney.

mark325 · 08-10-2009, 06:35 AM

hey sam check your private messages :P

amberzombie · 08-10-2009, 06:39 AM

thanks for the messages guys...

see the problem is the very friendly and professional salesman that i dealt with has left Canterbury - he was the one i think i remembered saying that i would get a free courtesy car when i purchased the car.

now i'm in a dilemma - the rational side of me wants to bring it to an independent shop to have it serviced for a whole lot less money, but on the other hand my wife and i know that we will one day sell the car and a full service history from BMW themselves would sell a lot better.

unless i took my car somewhere else?

maybe i might call them myself and thrash things out.

Beejay · 08-10-2009, 10:41 PM

In the letter we received from the dealer after the purchase was completed they were boasting about their state-of-the art maintenance and repair centre, but made it also very clear that a courtesy car would cost I think $60 a day.

Quite embarrasing, really, considering even Hunter Holden (when we still were driving a Vectra) had a courtesy bus service which would get us across town to work no worries while the car was serviced (I won't elaborate on the quality of the service, though).

BMW 330i · 08-10-2009, 11:07 PM

It was free until April this year when I sent my 330i for service, I was billed $15, BMW Chatswood!

My wife drives a Mercedes and it's still free!

Ninjaoz · 08-11-2009, 12:02 AM

Quote:

Originally Posted by BMW 330i

It was free until April this year when I sent my 330i for service, I was billed $15, BMW Chatswood!

My wife drives a Mercedes and it's still free!

Yep BMW Sydney/Chatswood charges $15 to reimburse the cost of fuel, toll etc. Still better than paying $60 for a crappy 320i.

eml · 08-11-2009, 01:32 AM

Quote:

Originally Posted by amberzombie

see the problem is the very friendly and professional salesman that i dealt with has left Canterbury - he was the one i think i remembered saying that i would get a free courtesy car when i purchased the car.

amberzombie, before you jump, try sending a diplomatic letter to the dealer principal and general manager stating that when you bought the car, the salesman (name him/her) told (promised?) you that you would get a free courtesy car, etc. ask for clarification if this is still the case.

anyway, i remember receiving letters from dealers (same as what the others have mentioned earlier) some months after i bought cars that from xxxx onwards, they will be charging $xx for courtesy cars. i also remember receiving another letter saying washes will be charged a minimal amount (apparently due to water restriction et al).

i wasn't concerned as i had written correspondence between the dealer principals and myself stating i will get a free courtesy car (or drop off at the airport or somewhere) and washing when i bring my cars in for service (warranty or otherwise). so far, whenever i bring a car in, i never even had to ask -- the service advisor would offer me a car as soon as i email or call them for a booking.

now if that fails, go to an indy, as others have said.

scheps · 08-11-2009, 02:59 AM

audi is free as well. petty theft really....

Sparky66 · 08-11-2009, 03:29 AM

I recently had my car serviced at BMW Rushcutters Bay and I always book a courtesy car in advance. I have never now or in past paid any more than $10 + optional excess deduction of $30 (reduces excess from $3000 down to $400 in case of a accident).
They pickup any tolls or fuel usage. To top it off...........they gave me a brand new Montego Blue LCI E90 320i.

mark325 · 08-11-2009, 03:34 AM

I had a brand new LCI 320i aswell :P

JamieA · 08-13-2009, 09:33 AM

My courtesy car has always been free... having to pay would not be very courteous

mmmmQuattro · 08-13-2009, 04:18 PM

Jamie - you get a courtesy car?
They never offered me one...
They must just like you.

VGR00 · 08-13-2009, 07:08 PM

I always get a courtesy car for free as well. Have to request it when you book your car in for service and generally there is a 2 week wait.

WOPALX · 08-13-2009, 11:40 PM

Free for me too, just have to book in advance.

Ninjaoz · 08-14-2009, 07:03 AM

Do they charge you for insurance/fuel/etag etc?

JamieA · 08-20-2009, 09:43 AM

Quote:

Originally Posted by jp330Cic.au

Jamie - you get a courtesy car?
They never offered me one...
They must just like you.

I don't know why, they have just never charged me... last service cost $1100, so they wouldn't want to try I guess

08-10-2009, 03:05 AM	#1
amberzombie Lieutenant 61 Rep 590 Posts Drives: MG F80 ZCP Join Date: Oct 2007 Location: Sydney, Australia iTrader: (0) Garage List 2007 E90 320i [0.00]	Courtesy car - cost? hey all my 320 is due for its first service come next month... and my wife's just made a booking. she's also requested a courtesy car - to which she was told was a $60 per day cost. I was under the impression that the courtesy car was free? or was just wishful thinking on my part? ps - it's BMW Canterbury that i purchased the car from and am servicing it at. thanks.
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08-10-2009, 03:34 AM	#3
MFKN3 Colonel 127 Rep 2,224 Posts Drives: supercharged 4.4L stroker E92 Join Date: Nov 2008 Location: Australia iTrader: (2)	Some stealerships try pull this crap. Wouldn't expect it from the stealership where you purchesed from though, that is piss poor. Many other car manufacturers, ie Lexus don't do this. $300 a week and they are paying for the damn car. Then again, if they didn't charge you for it, they sure make up for it with their exorbatant prices. Tell them to jam it up their a## and book the car elsewhere. It's probably only an oil service which they'll charge you $400 for when you can get it for 180-190 elsewhere. I personally take mine to an independant and provided you have the paperwork, the warranty stays intact
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08-10-2009, 03:36 AM	#4
mark325 Europhile 13 Rep 374 Posts Drives: 06 E90 325i Manual Join Date: Jan 2009 Location: Sunny Coast, QLD, AU iTrader: (0)	Ive always been provided with a free courtesy car, However all my work has been done under warranty. __________________ '06 E90 325i 6MT \| Full M3 Kit \| H&R Euro Race \| VMR V710 \| Colour Kidneys AusBMW :: My Tutorials
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08-10-2009, 04:00 AM	#5
Dentian New Member 0 Rep 9 Posts Drives: 2009 E92 M3 Join Date: Jun 2009 Location: Sydney iTrader: (0)	I had always thought courtesy car was free before I moved to Australia. Now in Sydney have to pay $77 per day plus fuel for a courtesy car.
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08-10-2009, 06:32 AM	#6
samchuang33 Captain 38 Rep 780 Posts Drives: MY 16 440i & MY20 X7 30d Join Date: Feb 2009 Location: Brisbane AUS iTrader: (0)	Brisbane BMW charge $30 per day i think. __________________ 2020 BMW G07 X7 3.0d M Sport 2018 Audi FY Audi SQ5 2016 BMW F36 440i GC M Sport
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08-10-2009, 06:34 AM	#7
BMW //MPOWER Major 30 Rep 1,403 Posts Drives: BMW G20 M340i xdrive Join Date: Feb 2007 Location: Sydney, Australia iTrader: (0) Garage List 2004 325ci individu ... [0.00]	It should be free if it's the dealer you bought your car from, well that's the treatment my friends & i have received over the past 5+ years from several dealers in both Melbourne & Sydney. __________________ Current: BMW G20 M340xi Sapphire Black Previous: BMW G30 530E Carbon Black M Sport BMW E46 325Ci M Clubsport Carbon Black BMW E36 318i Alpine White M Sport
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08-10-2009, 06:35 AM	#8
mark325 Europhile 13 Rep 374 Posts Drives: 06 E90 325i Manual Join Date: Jan 2009 Location: Sunny Coast, QLD, AU iTrader: (0)	hey sam check your private messages :P __________________ '06 E90 325i 6MT \| Full M3 Kit \| H&R Euro Race \| VMR V710 \| Colour Kidneys AusBMW :: My Tutorials
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08-10-2009, 06:39 AM	#9
amberzombie Lieutenant 61 Rep 590 Posts Drives: MG F80 ZCP Join Date: Oct 2007 Location: Sydney, Australia iTrader: (0) Garage List 2007 E90 320i [0.00]	thanks for the messages guys... see the problem is the very friendly and professional salesman that i dealt with has left Canterbury - he was the one i think i remembered saying that i would get a free courtesy car when i purchased the car. now i'm in a dilemma - the rational side of me wants to bring it to an independent shop to have it serviced for a whole lot less money, but on the other hand my wife and i know that we will one day sell the car and a full service history from BMW themselves would sell a lot better. unless i took my car somewhere else? maybe i might call them myself and thrash things out.
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08-10-2009, 10:41 PM	#10
Beejay Oil Burner 4 Rep 46 Posts Drives: BMW 320d 2009 Join Date: Apr 2009 Location: Sydney, Australia iTrader: (0) Garage List 2009 320d Executive [0.00]	In the letter we received from the dealer after the purchase was completed they were boasting about their state-of-the art maintenance and repair centre, but made it also very clear that a courtesy car would cost I think $60 a day. Quite embarrasing, really, considering even Hunter Holden (when we still were driving a Vectra) had a courtesy bus service which would get us across town to work no worries while the car was serviced (I won't elaborate on the quality of the service, though). __________________ BeeJay____________________________________ 320d \| 6sp Auto \| Tasman Green \| Beige Dakota Leather/Burr Walnut \| Memory Mirror & Seats \| Electric Lumbar Support \| Alarm \| Active Cruise \| Adaptive Xenons \| Business Navigation with iDrive \| Hi-Fi with iPod Interface \| Already over 29000 km !
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08-10-2009, 11:07 PM	#11
BMW 330i Drives: The wheels on the BMW goes round and round 0 Rep 36 Posts Drives: BMW 330i (E90) Join Date: Sep 2007 Location: Sydney, Australia iTrader: (0)	It was free until April this year when I sent my 330i for service, I was billed $15, BMW Chatswood! My wife drives a Mercedes and it's still free!
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08-11-2009, 02:59 AM	#14
scheps Lieutenant 11 Rep 402 Posts Drives: TTMK2 Join Date: Jul 2005 Location: Aus, Brisbane iTrader: (0)	audi is free as well. petty theft really....
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08-11-2009, 03:29 AM	#15
Sparky66 Major 58 Rep 1,230 Posts Drives: 335 E92 Coupe. Jet Black. Join Date: Feb 2007 Location: Sydney, Australia iTrader: (0)	I recently had my car serviced at BMW Rushcutters Bay and I always book a courtesy car in advance. I have never now or in past paid any more than $10 + optional excess deduction of $30 (reduces excess from $3000 down to $400 in case of a accident). They pickup any tolls or fuel usage. To top it off...........they gave me a brand new Montego Blue LCI E90 320i.
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08-11-2009, 03:34 AM	#16
mark325 Europhile 13 Rep 374 Posts Drives: 06 E90 325i Manual Join Date: Jan 2009 Location: Sunny Coast, QLD, AU iTrader: (0)	I had a brand new LCI 320i aswell :P __________________ '06 E90 325i 6MT \| Full M3 Kit \| H&R Euro Race \| VMR V710 \| Colour Kidneys AusBMW :: My Tutorials
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08-13-2009, 09:33 AM	#17
JamieA Colonel 93 Rep 2,168 Posts Drives: G01 X3 M40i Join Date: Sep 2005 Location: Adelaide, Australia iTrader: (0)	My courtesy car has always been free... having to pay would not be very courteous __________________ '05 E90 325i \| '06 E90 325i \| '08 E90 325i LCI \| '13 F30 328i M-Sport \| '14 F10 535d M-Sport Current: '19 G01 X3 M40i
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08-13-2009, 04:18 PM	#18
mmmmQuattro Major 259 Rep 1,165 Posts Drives: f83 / E93 335 / E70 X5 40d Join Date: Sep 2007 Location: Adelaide, South Australia iTrader: (0) Garage List 2007 320 E91 M-Spor ... [0.00] 2009 335-E93 M-Sport [0.00]	Jamie - you get a courtesy car? They never offered me one... They must just like you.
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08-13-2009, 07:08 PM	#19
VGR00 Major 53 Rep 1,497 Posts Drives: 430i Gran Coupe Join Date: Feb 2007 Location: Brisbane - Australia iTrader: (1)	I always get a courtesy car for free as well. Have to request it when you book your car in for service and generally there is a 2 week wait.
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08-13-2009, 11:40 PM	#20
WOPALX Lieutenant Colonel 86 Rep 1,993 Posts Drives: 335i Sedan Join Date: May 2007 Location: Sydney, Australia iTrader: (2)	Free for me too, just have to book in advance.
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08-14-2009, 07:03 AM	#21
Ninjaoz Major 79 Rep 1,123 Posts Drives: E39 540i, E90 320d,F15 30d Join Date: Feb 2008 Location: Melbourne iTrader: (0) Garage List 2011 BMW 320d [10.00]	Do they charge you for insurance/fuel/etag etc?
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