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BMW 3-Series (E90 E92) Forum > BMW E90/E92/E93 3-series General Forums > Regional Forums > USA - Florida > BMW of Pembroke Pines service experience



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      05-24-2010, 03:30 PM   #23
Da_Meister_22
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Just give them terrible rating when the survey comes around, that always bothers them...umhaha.
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      05-24-2010, 07:25 PM   #24
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Quote:
Originally Posted by FLA 335 View Post
i have sticky breaks but i can live past it... i mean it is only at low speeds/take-off.. doesnt bother me TOOOO much but i agree it is annoying sometimes...

try having sticky brakes and going to school up north where i go. its not hard. parallel parking is a bitch. these brakes can EASILY cause an accident.
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      05-25-2010, 08:01 AM   #25
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going back again this morning to try and get them to upgrade me.
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      05-25-2010, 09:18 AM   #26
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I purchased my car from that dealer and all I can say is that they suck

A friend got his warranty void bc of blow off valve, if you have any mods done to the car they will take pictures and use it against you when you need something done to your car

90% of the time when taking your car to service you get a rental instead of a loaner

The tires warranty is only cover in that dealer

I just can say anything good about this dealer

Every time a take the car for service and give them a list of things to check or fix, I have to take back bc they miss half of the shit

SouthMotor seems to be a cool dealer but is a long drive

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      05-25-2010, 09:21 AM   #27
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I always have nothing but promblems there, my service advisor was horrible, never again. I am just curious, who did you deal with there, you can pm if you don't wont to post his name.

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Originally Posted by express705 View Post
those guys tried to void my entire remaining warranty because my car is SLAMMED.

BMW NA is aware of every mod in the car. they told me to bring it there and they would handle it, but their SM decided otherwise.

i will be having some words with the service manager who would not upgrade my software (BAD sticky brakes) because he claimed it was caused by the suspension. these guys have NO idea what they are talking about, and i have set up a meeting with the GM tomorrow to get this retard removed.

so if you have the choice, stay away from pines. go to fort lauderdale. they are much much better.

(is pines on this forum? i hope they read this.)
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      05-25-2010, 09:23 AM   #28
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Quote:
Originally Posted by Da_Meister_22 View Post
Just give them terrible rating when the survey comes around, that always bothers them...umhaha.
I gave theme a terrible rating, and I go my service advisor calling to yell at me because he told me to give him all 5s , and that my poor survey could affect his livelyhood at the dealership. I told him there is no point in a survey if I don't answer it honestly. Then the manger called apologizing, they really care about those surveys.
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      05-25-2010, 09:34 AM   #29
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i deal with joe. he is the man. i love joe, but i don't love pines.

anyways, i walked in with papers of SIB's and stuff and they agreed to upgrade my software.

me 1 bmw 24095984
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      05-26-2010, 09:55 AM   #30
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car is at the dealer now. i brought it in with 58828 miles lets start guessing how many will be on it when i get it back.
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      05-26-2010, 02:03 PM   #31
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Pembroke Pines sucks! I'll never go there again and I live 5 mins away. They have the worst customer service, useless SAs and bad techs.

http://www.e90post.com/forums/showthread.php?t=355448
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      05-26-2010, 02:29 PM   #32
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Lauderdale BMW is the best
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      05-26-2010, 04:33 PM   #33
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im happy to report that i got my car back with 2 additional miles on it, and upgraded software, AND a bill of 0!

i love pines! ill never go back.
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      05-26-2010, 04:38 PM   #34
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^^^ hahahaha!
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      05-26-2010, 04:41 PM   #35
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waaaaahhhooooooooooooo
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