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BMW 3-Series (E90 E92) Forum > E90 / E92 / E93 3-series Powertrain and Drivetrain Discussions > N54 Turbo Engine / Drivetrain / Exhaust Modifications - 335i > Has anyone contacted BMW regarding 29.2 and lag?



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      10-13-2008, 11:37 AM   #2223
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Quote:
Originally Posted by Cobu View Post
Anyone here speaks German? If so, can you get us the "contact us" e-mail off of the German BMW web-page and let's start e-mailing them w/our de-tuning problems instead of incapable BMW NA. Perhaps they will be more responsive to hundreds of e-mails from affected customers demanding their ultimate driving machines get a "fix". Also, include your personal ordeal in dealing with BMW dealerships in the US and the infamous BMW NA. Don’t forget the class action too …

I send a claim the last week,
The better would be to send now a claim all TOGETHER:

They told me that they will answer soon. My dealer in Madrid is a expert and he obtains the last software versions before.
I hope that the next version fix the ENGINE.


This is the address:

BMW Kundenbetreuung
80788 München

Tel: 0180 2 324252
Mo - So von 8:00 - 22:00 Uhr

Fax: 0180 2 123484
E-Mail: kundenbetreuung@bmw.de

Last edited by boxter; 10-13-2008 at 11:54 AM..
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      10-13-2008, 12:32 PM   #2224
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Thanks.
I just sent them a letter in which I included our gripes with degraded performance post s/w update. I also included autoblog's article, pointed out their official advertising related to elimination of a turbo lag, mentioned our future actions and linked this 100+ page thread.

So, let's hope that:
1. they will bother to read e-mail in English
2. do something about it
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      10-13-2008, 04:59 PM   #2225
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not a reply for me yet...

heck, I translated mine to German
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      10-13-2008, 07:24 PM   #2226
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Don't know if this is old news or not, but found this over on 1addicts.

http://www.1addicts.com/forums/showthread.php?t=15004
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      10-13-2008, 07:30 PM   #2227
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Quote:
Originally Posted by 40yroldawakening View Post
Don't know if this is old news or not, but found this over on 1addicts.

http://www.1addicts.com/forums/showthread.php?t=15004
known BMW mole
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      10-13-2008, 07:31 PM   #2228
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anytime you hear the tearm "buttery smooth" red flag is raised
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      10-13-2008, 07:31 PM   #2229
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Quote:
Originally Posted by RBBMWE46M3 View Post
known BMW mole
so your saying he made all that up,
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      10-13-2008, 07:40 PM   #2230
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I just went through that 1 series site and not one thing on lag
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      10-13-2008, 07:41 PM   #2231
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old news...no confermation on his statement...
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      10-13-2008, 07:51 PM   #2232
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I tried to contact him to get his dealers name many times and no response
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      10-13-2008, 09:21 PM   #2233
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Quote:
Originally Posted by RBBMWE46M3 View Post
I just went through that 1 series site and not one thing on lag
there is some stuff on lag - here's a poll i had started: http://www.1addicts.com/forums/showt...&highlight=lag

but it definitely seems like some people have the later software and yet don't experience the lag.
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      10-13-2008, 10:12 PM   #2234
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Just read the thread with Swift on the ! forum. It seems there is some confusion on what version they hace, just as it is here sometimes. The op referred to a version that has already been updated by the one that was subsequently cancelled. (Pavels version). I have never driven a 1 series so I am not sure how the lag feel is in those compared to the 3. Is it the same degree,? Also, did the one series have a pre 29.2 version that a lot of the owners were able to drive so they would know the difference?
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      10-14-2008, 12:30 AM   #2235
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Quote:
Originally Posted by Quisp View Post
Just read the thread with Swift on the ! forum. It seems there is some confusion on what version they hace, just as it is here sometimes. The op referred to a version that has already been updated by the one that was subsequently cancelled. (Pavels version). I have never driven a 1 series so I am not sure how the lag feel is in those compared to the 3. Is it the same degree,? Also, did the one series have a pre 29.2 version that a lot of the owners were able to drive so they would know the difference?
i haven't driven a laggy 335 so i can't answer the first question, but i bought my car based on driving 07 335's, a manual one and an automatic one, so i know how they felt. i wasn't supposed to have the 29.2 because i was feb production, but somehow i do, i think it's because i ordered the stupid alarm, they updated my car in april at the dealer.
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      10-14-2008, 06:08 AM   #2236
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My car goes in tomorrow for 31.1 - the garage called me today to confirm the timing. When I explained the problem to them I talked about throttle response. In the call today they used the words turbo-lag. This didn't come from me, this must be from BMW, reading this forum or another customer with 335i.

I've also got ticking tappets on a cold start. I'm less concerned with that for now.
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      10-14-2008, 07:52 AM   #2237
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Quote:
Originally Posted by Quisp View Post
Just read the thread with Swift on the ! forum. It seems there is some confusion on what version they hace, just as it is here sometimes. The op referred to a version that has already been updated by the one that was subsequently cancelled. (Pavels version). I have never driven a 1 series so I am not sure how the lag feel is in those compared to the 3. Is it the same degree,? Also, did the one series have a pre 29.2 version that a lot of the owners were able to drive so they would know the difference?
Trust me, the lag sucks in the E82 just like in the E90/92. The 1 series I made my purchasing decision on was a monster--the one that showed up, not so much......
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      10-14-2008, 09:26 AM   #2238
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Quote:
Originally Posted by clivem2 View Post
My car goes in tomorrow for 31.1 - the garage called me today to confirm the timing. When I explained the problem to them I talked about throttle response. In the call today they used the words turbo-lag. This didn't come from me, this must be from BMW, reading this forum or another customer with 335i.

I've also got ticking tappets on a cold start. I'm less concerned with that for now.
will wait for some news from you
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      10-14-2008, 09:39 AM   #2239
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Quote:
Originally Posted by clivem2 View Post
My car goes in tomorrow for 31.1 - the garage called me today to confirm the timing. When I explained the problem to them I talked about throttle response. In the call today they used the words turbo-lag. This didn't come from me, this must be from BMW, reading this forum or another customer with 335i.

I've also got ticking tappets on a cold start. I'm less concerned with that for now.
Good luck Clive. So, when your SA brought up the "turbo lag", what sense was it in? I mean, did he say "this 31.1 should address it? Or was it just an aknowledgement of the issue with no real hope/promise to fix it?
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      10-14-2008, 09:48 AM   #2240
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Originally Posted by ezatnova View Post
Good luck Clive. So, when your SA brought up the "turbo lag", what sense was it in? I mean, did he say "this 31.1 should address it? Or was it just an aknowledgement of the issue with no real hope/promise to fix it?
It was in a positive way, something like "you're bringing you car in tomorrow to have its software updated due to turbo-lag". If he's fully aware of the issue, and I suspect he is, then he's either buying time hoping to keep me happy or he thinks the new software will at least help.
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      10-14-2008, 10:12 AM   #2241
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It is pathetic that we in the US are not getting any information from our dealerships and the BMW NA as to the resolution of this f'n issue. I wonder how long you guys are prepared to wait before raising the hell.
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      10-14-2008, 11:08 AM   #2242
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It is pathetic that we in the US are not getting any information from our dealerships and the BMW NA as to the resolution of this f'n issue. I wonder how long you guys are prepared to wait before raising the hell.
You want to know when there will be information and resolution? Based upon what is going on here it will be when our warranty ends and they tell us we need new turbo's and actuators to support a S/W upgrade.
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      10-14-2008, 11:27 AM   #2243
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It is pathetic that we in the US are not getting any information from our dealerships and the BMW NA as to the resolution of this f'n issue. I wonder how long you guys are prepared to wait before raising the hell.
I can't even get BMWNA to call me back now... and I thought I had reached an honest person...
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      10-14-2008, 11:43 AM   #2244
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I'll report back about this time tomorrow. I'm not expecting the lag to be fixed, the optimist in me hopes for some improvement and full recognition of the issue at the dealer.
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