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      05-04-2018, 11:03 AM   #1
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Stratstone service

So my brother takes his E60 M5 to stratstone for a service and this is what he gets back...



Previously he had them do the brakes. Discs and pads. On that occasion a disc was chipped. They initially denied all knowledge. After writing a review on trustpilot they then said theyd reviewed cctv footage and identified a technician dropping it. Took weeks of back and forth bullshit. Finally they replaced it.

What kind of people are they employing?
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      05-04-2018, 12:50 PM   #2
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Denying it ever happened without proper investigation is unforgivable IMO

I usually take a video in the dealer car park before handing the keys. One time my car returned without the plastic cover over the engine, credit to them they must have actually checked the CCTV and confirmed it was on when it came in.
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