Bought a e92 now having major problems with the dealer

Josh49 · 09-28-2006, 09:14 AM

Wow, what is with all these random posts that have absolutely nothing to do with the topic at hand...

Try checking the pressure in your tires!?!

Now for real:
Any refund you receive should be for the full value of the warranty, before negotiations/discounting. Maybe you could contact another BMW dealership nearby (if there is one) and see if you can get the extended warranty there (and purchase it with the money refunded to you). Good luck..

JBOO · 09-28-2006, 09:45 AM

Quote:

Originally Posted by canucklion

buyer's remorse?

uh no, Rick1-10 is NOT trying to return his car and get his money back

Quote:

Originally Posted by Rick1-10

I basically what them to make the warranty valid or refund all my money and return the car or renegotiate the price of the car. What do you think they would say if I called them up after the deal was done and said “I want my trade back” They would say "you can come down and buy it" Unfortunately the price would be 5 to 10 grand more they gave you though.

canucklion · 09-28-2006, 09:48 AM

funny,

but with your real advice, I don't quite agree with asking a full price for the refund. When you get a refund, they refund you the price you've PAID, not the MSRP. It's like returning a phone you bought, which was on sale, from BestBuy, and asking BestBuy to refund you the full MSRP

Quote:

Originally Posted by Josh49

Wow, what is with all these random posts that have absolutely nothing to do with the topic at hand...

Try checking the pressure in your tires!?!

Now for real:
Any refund you receive should be for the full value of the warranty, before negotiations/discounting. Maybe you could contact another BMW dealership nearby (if there is one) and see if you can get the extended warranty there (and purchase it with the money refunded to you). Good luck..

canucklion · 09-28-2006, 09:52 AM

OMG, are you dense?
his point is he wants the FULL warranty, but if he can't get it, then he would return the car and get a refund yes. But he did not initiate this fiasco, the dealer was the one that called him to say that the warranty is not valid.

a buyer's remorse would be if the OP initiated contact and made some trivial complaints about the car and demanding a refund.

Quote:

Originally Posted by JBOO

Josh49 · 09-28-2006, 10:07 AM

Quote:

Originally Posted by canucklion

funny,

but with your real advice, I don't quite agree with asking a full price for the refund. When you get a refund, they refund you the price you've PAID, not the MSRP. It's like returning a phone you bought, which was on sale, from BestBuy, and asking BestBuy to refund you the full MSRP

True, I guess what I really don't understand is why they would not want to offer him the extended warranty/take his money... If they don't want to extend him an extended warranty, which might have been one of the considerations when he bought the car, he needs to be compensated somehow. Maybe the OP was worried about reliability, for instance, but because of the extended warranty figured he'd be covered. Now since they're not going to offer him this service, I think they need to compensate somehow. The few hundred dollars or so (I'm guessing) between the full extended warranty price and the negotiated extended warranty price would be a good gesture, and could compensate for maintenance he might be paying out of pocket now. Again, what confuses me the most (and hasn't been answered yet) is the exact reason why they are claiming the warranty that the OP bought is invalid...

EDIT: Taking a piss I was thinking.. It's not really about the money, and discussing the money is a mute point. I would be pissed if I bought a lesser reliable car on the assumption that I would be covered by their extended warranty, and then after purchasing the car the dealership said the warranty no longer exists. To feel better about things, I would want the dealership to suck it up and provide what they signed up to, find another warranty for you that has the same terms, or a refund of the extended warranty price along with a 24 bottles of Sam Adams in a BMW cooler with ice to forget about the whole ordeal..

EDIT2: Throw a nice BMW polo, hat, and key chain on the last option as well..

Josh49 · 09-28-2006, 10:08 AM

Question for this OP, would you have bought this car if BMW did not offer the extended warranty program?

canucklion · 09-28-2006, 10:45 AM

my hunch is that the extended warranty is offered by an insurance company which the dealership buys in bulk from. And the dealership did not realize that the insurance company hasn't come up with a price for insuring the 335 yet (new engine, turbo)

Quote:

Originally Posted by Josh49

True, I guess what I really don't understand is why they would not want to offer him the extended warranty/take his money... If they don't want to extend him an extended warranty, which might have been one of the considerations when he bought the car, he needs to be compensated somehow. Maybe the OP was worried about reliability, for instance, but because of the extended warranty figured he'd be covered. Now since they're not going to offer him this service, I think they need to compensate somehow. The few hundred dollars or so (I'm guessing) between the full extended warranty price and the negotiated extended warranty price would be a good gesture, and could compensate for maintenance he might be paying out of pocket now. Again, what confuses me the most (and hasn't been answered yet) is the exact reason why they are claiming the warranty that the OP bought is invalid...

EDIT: Taking a piss I was thinking.. It's not really about the money, and discussing the money is a mute point. I would be pissed if I bought a lesser reliable car on the assumption that I would be covered by their extended warranty, and then after purchasing the car the dealership said the warranty no longer exists. To feel better about things, I would want the dealership to suck it up and provide what they signed up to, find another warranty for you that has the same terms, or a refund of the extended warranty price along with a 24 bottles of Sam Adams in a BMW cooler with ice to forget about the whole ordeal..

EDIT2: Throw a nice BMW polo, hat, and key chain on the last option as well..

txusa03 · 09-28-2006, 10:57 AM

Quote:

Originally Posted by canucklion

OMG, are you dense?
his point is he wants the FULL warranty, but if he can't get it, then he would return the car and get a refund yes. But he did not initiate this fiasco, the dealer was the one that called him to say that the warranty is not valid.

a buyer's remorse would be if the OP initiated contact and made some trivial complaints about the car and demanding a refund.

PLEASE STOP SHOUTING ON THE INTERNET, WHAT IS THE POINT IF WE CANNOT HEAR YOU SHOUT?

Bimmerista · 09-28-2006, 11:02 AM

If there are no trees in a forest, is it still a forest

If BMW is NOT offering an extended warranty for the 335 as of now, then our friend cannot "negociate" anything with the dealer-since warranty work only works when BMW pays dealer for warranty specified work. The dealers DO NOT offer warranties out of their own pocket.

So our OPs only question to himself is, if the dealer is right does he then want to intiate the steps to cancel the entire deal, or does he just nicely take back the money allocated to the (non-existant) extended warranty and enjoy his caw ?

http://www.e90post.com/forums/showthread.php?t=31645

Looks like you can get extended (100K) warranty after all - seems like the OP is having a delaer trying to wiggle out of a lowball warranty pricing - I suggest that when you do talk to the dealer, you mention that you are aware that in fact they are likely underwater on the warranty bu that is it not your problem.

Ninjaneer · 09-28-2006, 11:37 AM

Quote:

Originally Posted by Rick1-10

I think they are saying it's not valid (it doesn't exsist).. Yes it was a BMW warranty...

Well here's the response I got from BMW about the ext. warranty issue: http://e90post.com/forums/showthread.php?t=31645

No ext. warranty in the sense that covers the new car limited warranty...

I thought someone else on the forums had brought this up before too but I don't remember who anymore.

*edit: woops Bimmerista you beat me to it

tirana · 09-28-2006, 11:55 AM

I think some people are missing the OP's point. He bought a car and as part of the deal, they offered a warranty at a discount. Let's forget the warranty for a sec and imagine it was something more tangible such as a set of winter tires and rims at $500 less than the MRSP of $3000. The OP considers the price he pays for the car and wheels to be a reasonable deal and the $500 discount played a significant part in that. Then, after taking delivery, he's told that the dealership can't find any winter tires and so they give him back $2500. He's now lost the $500 discount on the entire purchase (of car and winter wheels). It doesn't matter if the dealership loses money (and I very much doubt they will when the whole purchase is taken into account).

I think this is clearly unfair since the warranty price was offered as part of the whole package and was an incentive to buy at that price. The dealership should refund the full retail price of the warranty and offer some additional compensation for not delivering on the promise.

It is also a matter of professional courtesy to return calls from actual customers - not just potential customers!

jamb · 09-28-2006, 12:31 PM

Quote:

Originally Posted by tirana

I think some people are missing the OP's point. He bought a car and as part of the deal, they offered a warranty at a discount. Let's forget the warranty for a sec and imagine it was something more tangible such as a set of winter tires and rims at $500 less than the MRSP of $3000. The OP considers the price he pays for the car and wheels to be a reasonable deal and the $500 discount played a significant part in that. Then, after taking delivery, he's told that the dealership can't find any winter tires and so they give him back $2500. He's now lost the $500 discount on the entire purchase (of car and winter wheels). It doesn't matter if the dealership loses money (and I very much doubt they will when the whole purchase is taken into account).

I think this is clearly unfair since the warranty price was offered as part of the whole package and was an incentive to buy at that price. The dealership should refund the full retail price of the warranty and offer some additional compensation for not delivering on the promise.

It is also a matter of professional courtesy to return calls from actual customers - not just potential customers!

+1

Hed · 09-28-2006, 01:43 PM

Quote:

Originally Posted by Tirana

I think some people are missing the OP's point. He bought a car and as part of the deal, they offered a warranty at a discount. Let's forget the warranty for a sec and imagine it was something more tangible such as a set of winter tires and rims at $500 less than the MRSP of $3000. The OP considers the price he pays for the car and wheels to be a reasonable deal and the $500 discount played a significant part in that. Then, after taking delivery, he's told that the dealership can't find any winter tires and so they give him back $2500. He's now lost the $500 discount on the entire purchase (of car and winter wheels). It doesn't matter if the dealership loses money (and I very much doubt they will when the whole purchase is taken into account).

I think this is clearly unfair since the warranty price was offered as part of the whole package and was an incentive to buy at that price. The dealership should refund the full retail price of the warranty and offer some additional compensation for not delivering on the promise.

It is also a matter of professional courtesy to return calls from actual customers - not just potential customers!

Yes because the incentive (500 discount) was the deciding factor. However, if there is no warranty then all this is moot because, as I understand it, OP would not have bought the car without an extended warranty. If that is still the case, he needs to get ready to return the car. But, if OP would consider buying the car without the extended warranty, he should just ask for the money back he paid on the warranty and an additional 500 off the price of the car. Basically the samething you are advocating...

e90rocks · 09-28-2006, 03:06 PM

I agree that OP needs to retain the gain from retail price of warranty minus what he paid. Does he remember how much that was?

It seems to me that it's still possible that the warranty is still valid, just that the dealer is trying to get out of it. I would read the terms on the paper. Perhaps one should take this warranty paper to another dealer and ask whether they would honor it.

urnuts · 09-28-2006, 03:35 PM

Get an attorney (do you have one?) to write a letter to the dealer and cc to BMW, NA as well as the State Attorney General.
I imagine that will resolve things quickly- it'll cost you $150 or so; in my experience.
Make sure you have all your documentation in order.
If you are OK "eating" the $150 (life goes on), you're done.
If not, contact the dealer and let them know you expect them to cover that expense- there are ways to be more trouble to them than the $150 is worth.

Brett · 09-28-2006, 06:41 PM

Quote:

Originally Posted by Rick1-10

Just called BMWNA and they say a warranty is available for my car but It's not show I have one on their system.

I usually do not suggest this route, but if the extended warrenty is spelled out in your contract you need to contact the dealership and threaten a lawsuit. Also mention you plan to collect attorney fees and money for time/effort. Give a hard deadline, and if it not meet follow through with a lawyer. You need to do this immediately.

What evil dealership is this?

Thanks,
-Brett

Brunotheboxer · 09-28-2006, 06:56 PM

Time to go down to that dealership and break a few heads.

scubajag · 09-28-2006, 07:00 PM

Brett is correct, an extended warranty on a car with a full warranty and maintenance for 4 years doesn't make much sense. As he said, you can always purchase the warranty prior to your manufacturer's warranty expiration. Since you won't be using the purchased warranty for four years, it seems like you are throwing your money away. Could be the dealer is doing you a favor. However, as everyone else has told you, clarify the dealer's position why it wants to cancel the extended warranty.

rrandyy · 09-28-2006, 07:14 PM

This seems to be more of a matter of principle rather than anything else. And I completely agree. Heres the thing: Why even deal with the dealer? If he says I want to refund your money and cancel the contract, say "no thanks" and walk to your car and drive home. Whats he going to do? FORCE you to take your money back? All he can do is rip up HIS copy of the agreement..why means absolutely nothing. Then, if you have problems later one, talk to a lawyer.

Hed · 09-28-2006, 07:57 PM

Quote:

Originally Posted by Rick1-10

Just called BMWNA and they say a warranty is available for my car but It's not show I have one on their system. They are also telling me they can't help me and that all BMW dealerships are individually owned and operated. They tell me if I write a letter to BMW the administration office will respond with either a letter or a phone call..

Taking that into account and the rest of your story I would be inclined to believe they are trying not to eat the extra 500 they gave you off. If it was me, and I suspect most of the folks reading this, I would demand to know why they told you the story on the warranty and if they are not forthcoming tell them you have spoken to BMWNA and know there to be one. Eventually I would contact a lawyer and sue if they did not explain things to my satisfaction. Or, at the very least, be prepared to just return the car for a refund. That would be the easiest thing to do and then go to another dealership and try that again.

Hotan Braskey · 09-28-2006, 08:02 PM

Which dealership is this? I live in Maryland, so I would like to avoid this place, if possible.

radgator1 · 09-28-2006, 08:27 PM

Quote:

Originally Posted by Brett

Ok... now you got me curious. What kind of warrenty did they sell you that is not valid? Did they misrepresent what it offered.

Just so you know, extended warranties are highly advised against when purchased with a new car. In 99% of the case it is best to wait until the 4 year mark when the current warranty is about to expire to consider an extended warranty. For some reason if you sale the car earlier, or it blows up in an accident you never get that money back.

-Brett

edit: See 3aficionado responded at the same time

This is exactly what I was thinking. If they want to give you money back and let you out of the extended warranty they are probably doing you a favor. The time cost of buying an extended warranty 4 years early is huge since there is no way of knowing if it will ever do you one bit of good.

09-28-2006, 09:14 AM	#45
Josh49 Major General 252 Rep 6,664 Posts Drives: E90 325xi Join Date: Jan 2006 Location: Boston, MA iTrader: (33)	Wow, what is with all these random posts that have absolutely nothing to do with the topic at hand... Try checking the pressure in your tires!?! Now for real: Any refund you receive should be for the full value of the warranty, before negotiations/discounting. Maybe you could contact another BMW dealership nearby (if there is one) and see if you can get the extended warranty there (and purchase it with the money refunded to you). Good luck.. __________________ E90 325XI, MYSTIC BLUE ON BLACK/ALUM, STEP, NAV, PDC, CWP, XENON, SIRIUS, ALARM, MUD GUARDS, CLEARBRA, CHROME GRILLS AND TIPS, VALENTINE 1 (HARDWIRED), HO CERAMIC 40%, 161'S, REAR FOG MOD, LUX 4.0, BLACKLINES, OEM PEDALS, MTEC FOGS, GRUPPE-M REP INTAKE. 156'S AND RUBBER MATS FOR THE WINTER.
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09-28-2006, 10:08 AM	#50
Josh49 Major General 252 Rep 6,664 Posts Drives: E90 325xi Join Date: Jan 2006 Location: Boston, MA iTrader: (33)	Question for this OP, would you have bought this car if BMW did not offer the extended warranty program? __________________ E90 325XI, MYSTIC BLUE ON BLACK/ALUM, STEP, NAV, PDC, CWP, XENON, SIRIUS, ALARM, MUD GUARDS, CLEARBRA, CHROME GRILLS AND TIPS, VALENTINE 1 (HARDWIRED), HO CERAMIC 40%, 161'S, REAR FOG MOD, LUX 4.0, BLACKLINES, OEM PEDALS, MTEC FOGS, GRUPPE-M REP INTAKE. 156'S AND RUBBER MATS FOR THE WINTER.
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09-28-2006, 11:02 AM	#53
Bimmerista Major General 82 Rep 5,732 Posts Drives: superstock Join Date: Aug 2005 Location: Montreal, Quebec, Canada iTrader: (0)	If there are no trees in a forest, is it still a forest If BMW is NOT offering an extended warranty for the 335 as of now, then our friend cannot "negociate" anything with the dealer-since warranty work only works when BMW pays dealer for warranty specified work. The dealers DO NOT offer warranties out of their own pocket. So our OPs only question to himself is, if the dealer is right does he then want to intiate the steps to cancel the entire deal, or does he just nicely take back the money allocated to the (non-existant) extended warranty and enjoy his caw ? http://www.e90post.com/forums/showthread.php?t=31645 Looks like you can get extended (100K) warranty after all - seems like the OP is having a delaer trying to wiggle out of a lowball warranty pricing - I suggest that when you do talk to the dealer, you mention that you are aware that in fact they are likely underwater on the warranty bu that is it not your problem.
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09-28-2006, 11:55 AM	#55
tirana Lieutenant 15 Rep 575 Posts Drives: M2 6MT + F25 35i AT Join Date: Aug 2006 Location: Toronto, Canada iTrader: (2)	I think some people are missing the OP's point. He bought a car and as part of the deal, they offered a warranty at a discount. Let's forget the warranty for a sec and imagine it was something more tangible such as a set of winter tires and rims at $500 less than the MRSP of $3000. The OP considers the price he pays for the car and wheels to be a reasonable deal and the $500 discount played a significant part in that. Then, after taking delivery, he's told that the dealership can't find any winter tires and so they give him back $2500. He's now lost the $500 discount on the entire purchase (of car and winter wheels). It doesn't matter if the dealership loses money (and I very much doubt they will when the whole purchase is taken into account). I think this is clearly unfair since the warranty price was offered as part of the whole package and was an incentive to buy at that price. The dealership should refund the full retail price of the warranty and offer some additional compensation for not delivering on the promise. It is also a matter of professional courtesy to return calls from actual customers - not just potential customers!
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09-28-2006, 03:06 PM	#58
e90rocks Myrmidon 17 Rep 236 Posts Drives: Entwicklung 90 - 325 Xi Join Date: Jan 2006 Location: Pittsburgh, PA iTrader: (0) Garage List 2006 325 xi [0.00]	What he said I agree that OP needs to retain the gain from retail price of warranty minus what he paid. Does he remember how much that was? It seems to me that it's still possible that the warranty is still valid, just that the dealer is trying to get out of it. I would read the terms on the paper. Perhaps one should take this warranty paper to another dealer and ask whether they would honor it.
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09-28-2006, 03:35 PM	#59
urnuts First Lieutenant 18 Rep 392 Posts Drives: '06 330i (the now "slow" bmw) Join Date: Sep 2006 Location: Southern NH iTrader: (0)	With limited knowledge here, Get an attorney (do you have one?) to write a letter to the dealer and cc to BMW, NA as well as the State Attorney General. I imagine that will resolve things quickly- it'll cost you $150 or so; in my experience. Make sure you have all your documentation in order. If you are OK "eating" the $150 (life goes on), you're done. If not, contact the dealer and let them know you expect them to cover that expense- there are ways to be more trouble to them than the $150 is worth.
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09-28-2006, 06:56 PM	#61
Brunotheboxer Colonel 371 Rep 2,984 Posts Drives: 2014 Shelby GT500. Join Date: Jan 2006 Location: Boston/Cape Cod iTrader: (0)	Time to go down to that dealership and break a few heads. __________________ "...I maybe drunk, but you're ugly, and I can sober up..."
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09-28-2006, 07:00 PM	#62
scubajag Scuba-JAG 24 Rep 528 Posts Drives: Jet Black 2006&07 B.R. E-92 Join Date: Jun 2005 Location: St. Petersburg, Fl iTrader: (0)	Brett is correct, an extended warranty on a car with a full warranty and maintenance for 4 years doesn't make much sense. As he said, you can always purchase the warranty prior to your manufacturer's warranty expiration. Since you won't be using the purchased warranty for four years, it seems like you are throwing your money away. Could be the dealer is doing you a favor. However, as everyone else has told you, clarify the dealer's position why it wants to cancel the extended warranty.
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09-28-2006, 07:14 PM	#63
rrandyy Captain 31 Rep 799 Posts Drives: E92 328 Join Date: Sep 2006 Location: California iTrader: (0)	This seems to be more of a matter of principle rather than anything else. And I completely agree. Heres the thing: Why even deal with the dealer? If he says I want to refund your money and cancel the contract, say "no thanks" and walk to your car and drive home. Whats he going to do? FORCE you to take your money back? All he can do is rip up HIS copy of the agreement..why means absolutely nothing. Then, if you have problems later one, talk to a lawyer.
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09-28-2006, 08:02 PM	#65
Hotan Braskey Private First Class 2 Rep 184 Posts Drives: 1M on Order- VO please Join Date: Jun 2005 Location: Maryland, USA iTrader: (0)	Which dealership is this? I live in Maryland, so I would like to avoid this place, if possible. __________________ If all the animals below the equator were capable of flattery, then Thanksgiving and Halloween would fall on the same day.
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