McKenna BMW- Just stay away

aus · 10-13-2008, 06:14 PM

Just an FYI for those out there thinking about using these ass clowns. It's the only BMW dealer that I've ever gone to who doesn't even give you a rental car for scheduled service when you bought the car there.

They also wanted to charge me to activate my alarm when there are clearly new software version's available. I even gave them a reason to update with some problems I've had with the radio.

When you call Crevier for service, they just ask you if you need a loaner.

rdsport323 · 10-14-2008, 01:24 AM

crevier sucks a nut... unless you bought your car there... they overcharge for shit..

nukezero · 10-24-2008, 03:16 AM

yea McKenna sux. a sales agent wouldn't let me test drive one of the 135i's on the lot. Then, as we head back to her office, she had the AUDACITY to ask me if I wanted to order one!?!??

does that make any sense?

went to long beach, service was 100% better.

aus · 10-28-2008, 06:29 PM

Quote:

Originally Posted by rdsport323

crevier sucks a nut... unless you bought your car there... they overcharge for shit..

Dude, they ALL over charge for shit. My X5 needed some struts for the rear hatch. MSRP was around $60, but BOTH Long Beach and Crevier were charging $71 each if you go in to pick-up!!! Crevier's own website had it for around $43.

positiveions · 11-01-2008, 09:57 PM

For parts, I found Century West BMW in Studio City have the best prices. Talk to Manny. The guy is awesome. He gave me discounts without asking for any. Only ask for him. There are other guys there, but they are worth nothing, and they won't give discounts. As far as service goes, I have dealt with BMW of Monrovia. Twice they gave me rentals without charging me, and I didn't even buy my car from them.
Good luck

Perpetrator · 11-03-2008, 02:57 PM

Yeah, I bought my E46 M3 from them. When I took it on for inspection 1, they gave me a "one time complimentary" loaner....which was an altima from enterprise. From what I hear, Crevier only provides one if you purchased from them.

Tman1800 · 01-06-2009, 11:23 PM

McKenna sucks the big one. I bought my 335i in Dec 06. They were asking sticker and would not budge from it. Then they called me the next day and said they would give me 1000 below. I know the car was new and all but come on!!!!!!! I ended up buying it from Nick Alexander in Los Angeles. They gave the price I wanted.

AcMilan714 · 06-16-2009, 04:41 PM

McKenna service dept. is rude..

I have leased a MBZ in the past and i have to give it them they treat there customers like kings. But as much i love the driving exp. of a bmw the service is horrible. When i mentioned the things wrong with my car to the service guy he cut me off like he knew what i was going to say next and i told him that the air hydraulic that opens the trunk was opening way too slow and he said its like that on the 3 series. LMAO..

I dont think i'll ever take it to them for service.

aus · 06-19-2009, 10:37 PM

Quote:

Originally Posted by Perpetrator

Yeah, I bought my E46 M3 from them. When I took it on for inspection 1, they gave me a "one time complimentary" loaner....which was an altima from enterprise. From what I hear, Crevier only provides one if you purchased from them.

That's pretty standard proceedure. It's a way to get you to buy from them.

It looks like I'm not the only one who thinks they SUCK ASS.

AcMilan714 · 07-01-2009, 12:48 PM

Do these dealers send us a report card type of paper work to see if were satisfied after?

nukezero · 07-06-2009, 09:49 PM

McKenna sucks balls. They are not asian and young-professional friendly. The salesman/woman will judge you by your appearance. I was in the market for a 135i last year in August and they would not let me test drive it, yet wanted me to order a vehicle that I never drove.

Thats like buying a house but not being able to step inside it for an open house.

Because of that, Long Beach got my business. They gave me test drives no questioned asked and won my business.

If the general manager is reading this, I suggest McKenna change the way they do business. Such a small dealer, and they'll lose business from their 562- locals. What these dealers and general managers don't seem to really understand is that, first impression is always the last impression. Kind of like, your first visit with your mother-in-law.

I will never go back to or recommend anyone to McKenna and possibly any of the "McKenna"-named dealerships because of that for the years that I am alive.

Bimmer Nerd · 07-06-2009, 11:23 PM

Center BMW and New Century BMW's are the best, best service and give the best loaners.

AcMilan714 · 07-15-2009, 09:20 AM

Quote:

Originally Posted by nukezero

McKenna sucks balls. They are not asian and young-professional friendly. The salesman/woman will judge you by your appearance. I was in the market for a 135i last year in August and they would not let me test drive it, yet wanted me to order a vehicle that I never drove.

Thats like buying a house but not being able to step inside it for an open house.

Because of that, Long Beach got my business. They gave me test drives no questioned asked and won my business.

If the general manager is reading this, I suggest McKenna change the way they do business. Such a small dealer, and they'll lose business from their 562- locals. What these dealers and general managers don't seem to really understand is that, first impression is always the last impression. Kind of like, your first visit with your mother-in-law.

I will never go back to or recommend anyone to McKenna and possibly any of the "McKenna"-named dealerships because of that for the years that I am alive.

100% agree. Can you guys give me a personal ranking for these dealers service?

long beach
sterling
crevier
irvine

Thanks

everybest · 08-02-2009, 12:48 AM

Quote:

Originally Posted by AcMilan714

100% agree. Can you guys give me a personal ranking for these dealers service?

long beach
sterling
crevier
irvine

Thanks

Irvine is alright, some of the service guys are unpleasant (Rich) but most seem to be decent. Prices, like every dealer, is overpriced. Not sure about loaners, but they do have a free ride home on weekdays. The building is actually connected to a hertz or some other car rental company, so it seems like getting a loaner shouldn't be too difficult.

Free coffee/pastries, free carwash, nice waiting room, high prices.

AcMilan714 · 08-25-2009, 07:40 PM

Quote:

Originally Posted by everybest

Irvine is alright, some of the service guys are unpleasant (Rich) but most seem to be decent. Prices, like every dealer, is overpriced. Not sure about loaners, but they do have a free ride home on weekdays. The building is actually connected to a hertz or some other car rental company, so it seems like getting a loaner shouldn't be too difficult.

Free coffee/pastries, free carwash, nice waiting room, high prices.

A lot of people voted for Sterling and Irvine in OC. I will try them.

Mc Kenna.

10-13-2008, 06:14 PM	#1
aus Major General 892 Rep 9,032 Posts Drives: Odysse Join Date: Jul 2005 Location: Seal Beach, CA iTrader: (10)	McKenna BMW- Just stay away Just an FYI for those out there thinking about using these ass clowns. It's the only BMW dealer that I've ever gone to who doesn't even give you a rental car for scheduled service when you bought the car there. They also wanted to charge me to activate my alarm when there are clearly new software version's available. I even gave them a reason to update with some problems I've had with the radio. When you call Crevier for service, they just ask you if you need a loaner. __________________ Let me get this straight... You are swapping out parts designed by some of the top engineers in the world because some guys sponsored by a company told you it's "better??" But when you ask the same guy about tracking, "oh no, I have a kid now" or "I just detailed my car." or "i just got new tires."
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10-14-2008, 01:24 AM	#2
rdsport323 Captain 50 Rep 879 Posts Drives: 335i Join Date: Feb 2008 Location: OC, CA iTrader: (0)	crevier sucks a nut... unless you bought your car there... they overcharge for shit..
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10-24-2008, 03:16 AM	#3
nukezero Major 343 Rep 1,465 Posts Drives: BMW 3 series Join Date: Sep 2008 Location: Irvine iTrader: (8)	yea McKenna sux. a sales agent wouldn't let me test drive one of the 135i's on the lot. Then, as we head back to her office, she had the AUDACITY to ask me if I wanted to order one!?!?? does that make any sense? went to long beach, service was 100% better.
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11-01-2008, 09:57 PM	#5
positiveions Lieutenant General 961 Rep 11,722 Posts Drives: 19 Tacoma, 16 Golf wagon Join Date: Sep 2007 Location: Upland, CA iTrader: (2) Garage List 2019 Toyota Tacoma [0.00] 2016 VW Golf Sports ... [0.00] 1998 BMW M3 [0.00] 1990 BMW 325is [0.00]	For parts, I found Century West BMW in Studio City have the best prices. Talk to Manny. The guy is awesome. He gave me discounts without asking for any. Only ask for him. There are other guys there, but they are worth nothing, and they won't give discounts. As far as service goes, I have dealt with BMW of Monrovia. Twice they gave me rentals without charging me, and I didn't even buy my car from them. Good luck
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11-03-2008, 02:57 PM	#6
Perpetrator Lieutenant 20 Rep 407 Posts Drives: E90 330i Join Date: Dec 2007 Location: Fullerton, CA iTrader: (4)	Yeah, I bought my E46 M3 from them. When I took it on for inspection 1, they gave me a "one time complimentary" loaner....which was an altima from enterprise. From what I hear, Crevier only provides one if you purchased from them.
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01-06-2009, 11:23 PM	#7
Tman1800 Private 3 Rep 62 Posts Drives: 335I Join Date: Jan 2008 Location: Los Angeles iTrader: (0) Garage List 2007 335i [0.00]	McKenna sucks the big one. I bought my 335i in Dec 06. They were asking sticker and would not budge from it. Then they called me the next day and said they would give me 1000 below. I know the car was new and all but come on!!!!!!! I ended up buying it from Nick Alexander in Los Angeles. They gave the price I wanted.
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06-16-2009, 04:41 PM	#8
AcMilan714 First Lieutenant 116 Rep 359 Posts Drives: e90 328i, e36 325is. Join Date: Jul 2006 Location: HB So Cali iTrader: (0)	McKenna service dept. is rude.. I have leased a MBZ in the past and i have to give it them they treat there customers like kings. But as much i love the driving exp. of a bmw the service is horrible. When i mentioned the things wrong with my car to the service guy he cut me off like he knew what i was going to say next and i told him that the air hydraulic that opens the trunk was opening way too slow and he said its like that on the 3 series. LMAO.. I dont think i'll ever take it to them for service.
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07-01-2009, 12:48 PM	#10
AcMilan714 First Lieutenant 116 Rep 359 Posts Drives: e90 328i, e36 325is. Join Date: Jul 2006 Location: HB So Cali iTrader: (0)	Do these dealers send us a report card type of paper work to see if were satisfied after?
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07-06-2009, 09:49 PM	#11
nukezero Major 343 Rep 1,465 Posts Drives: BMW 3 series Join Date: Sep 2008 Location: Irvine iTrader: (8)	McKenna sucks balls. They are not asian and young-professional friendly. The salesman/woman will judge you by your appearance. I was in the market for a 135i last year in August and they would not let me test drive it, yet wanted me to order a vehicle that I never drove. Thats like buying a house but not being able to step inside it for an open house. Because of that, Long Beach got my business. They gave me test drives no questioned asked and won my business. If the general manager is reading this, I suggest McKenna change the way they do business. Such a small dealer, and they'll lose business from their 562- locals. What these dealers and general managers don't seem to really understand is that, first impression is always the last impression. Kind of like, your first visit with your mother-in-law. I will never go back to or recommend anyone to McKenna and possibly any of the "McKenna"-named dealerships because of that for the years that I am alive.
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07-06-2009, 11:23 PM	#12
Bimmer Nerd Major General 519 Rep 7,789 Posts Drives: 6MT F80 Join Date: Jun 2008 Location: Santa Monica, CA iTrader: (12)	Center BMW and New Century BMW's are the best, best service and give the best loaners.
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