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      08-22-2020, 01:33 PM   #1

Drives: 2011 E90 328i M-Sport 6MT
Join Date: Jun 2020
Location: Houston, TX

iTrader: (0)

Advantage BMW Midtown, Houston, TX

This week I was spectacularly taken care of by BMW Midtown. My E90's SES light came on and I called the dealer simply to see if the car was under warranty. I was informed my first diagnosis was free and if the issue was under warranty, we'd move forward from there, so I went ahead and made an appointment.

When I got there I didn't realize you're supposed to pull into the bay and one of the staff kindly offered to bring my car around. After that we talked about driving stick. Then I met my service advisor Barry, and I told him what I suspected was going on. He's a calm, cool, collected guy. It's evident he cares about his customers and their cars. Once we checked out the car and convened on paperwork, he asked that I give him a couple days with the car and that he'll give me a call later that day.

So later that day I get a call from Barry. He said the tech found the VANOS bolts have sheered and they have replaced both the gears, all the bolts, the VCG, ESS gasket, collar gasket, VCG, OPG, fished the broken bolts out of the pan, and did an oil change. All under warranty. I was blown away not only by the thoroughness but the speed. I could only say "holy shit."

My rear tires were super low and they quoted a pretty tall price to replace them, but he let me know they do price matching and to find them elsewhere for cheaper. The next morning he brought the tire specialist over and we talked about how big the price difference is between the dealer and Costco, turns out PSS is being phased out and the dealer only had the PS4S. They weren't able to match price but the point is that Barry didn't let up on advocating for my benefit and explored every avenue he had of making sure I was taken care of.

Highly recommend this dealer for parts and service. Couldn't be happier.
Appreciate 0


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