Best & Worst dealer for Service in NJ

linktolucky · 11-01-2010, 07:37 PM

Please suggest me "best BMW dealer" for service, quality of work in Central NJ. Pls post in brief if you had bad experience with any NJ dealers...

govtec · 11-01-2010, 10:57 PM

I've had only positive service experience with Open Road BMW in Edison, NJ. Of course, you will be paying dealership price. Now that I am out of warranty/maintenance plan, I'm looking for a good indy shop but will schedule important jobs like tranny oil change with them.

I've never had service done with Princeton BMW but I drive by there everyday on my way to work and will pick up miscellaneous parts every now and then but they give out very bad advice like "it's illegal for them to sell tranny fluid" and another time they stated "you need a special tool to unbolt the springs and strut".

jbr5049 · 11-01-2010, 11:56 PM

Morristown and Roxbury BMW in NJ have been fantastic any time I have dealt with them.

Morristown constantly goes above and beyond when it comes to service and warranties, they bent the rules once or twice servicing vehicles that were slightly out of warranty. Buy more than one car there, and they will treat you like a king.

(They also will give an m3 loaner for anyone with an m series car that is going in for service... I know this is not BMW policy nation wide, but it is pretty cool to see)

Roxbury also has a pretty impressive selection and the people there are really friendly. They sold me the wrong black grilles once, but immediately exchanged them the next day. They also offered tips on pulling the old ones off without messing up the clips.

k.bomb · 11-02-2010, 08:35 AM

Princeton is terrible! They lie a lot. DeSimone (now BMW of Mt. Laurel) is good.

linktolucky · 11-02-2010, 08:44 AM

Thanks Guys...

Open road is where i usually go... want to try some place better as my warranty is still till March 2013..@govtec
hmmm M3 as a loaner...sounds gr8...@JBR5049

Martin@Atlanticmotorsport · 11-02-2010, 09:16 AM

I go to open road my boy anthony is the man!!!

Delta0311 · 11-02-2010, 09:34 AM

Quote:

Originally Posted by Martin@Atlanticmotorsport

I go to open road my boy anthony is the man!!!

Yeah I agree. And Tony goes above and beyond for you... Circle is also pretty good but Open Road wins it for me.

DrDurt · 11-02-2010, 09:51 AM

I like JMK, hunterdon one time called me out on springs and rims for a completely unrelated topic

jbr5049 · 11-03-2010, 12:46 AM

Mt Laurel is also a great place in South Jersey, they will really work with you on any upgrades... PE or Intake.

mid-corner fun · 11-03-2010, 03:07 AM

JMK service has been good for me overall even though I didn't buy from them. Flemington's service was good, went there once.

Morristown service on the other hand has been very unreliable, incomplete fixes requiring a return visit or the usual can't replicate the problem even when proof was provided.

jaguar36 · 11-03-2010, 07:20 AM

Desimone/Mt. Laurel is mediocre at best. Paul Miller is pretty good.

MusclezMarinara · 11-03-2010, 11:34 AM

Park Ave Hackensack has treated me well

Trout · 11-03-2010, 11:38 AM

I've also had good experiences at JMK and I didn't by my car there either.

PandaBear · 11-03-2010, 12:27 PM

i got my car from jmk pretty decent preople

korr · 11-03-2010, 12:41 PM

i dont know about central jersey dealers, but bmw of tennafly is pretty s&%&ty imo

LaLakers91tc · 11-03-2010, 01:20 PM

Quote:

Originally Posted by k.bomb

Princeton is terrible! They lie a lot. DeSimone (now BMW of Mt. Laurel) is good.

really?
I've had nothing but good experiences with Princeton BMW (the new quaker bridge location mostly)
But then again I usually know exactly what I need to get done, and have a house account at parts, so I don't buy into any bullshit that they could potentially spring onto an owner who wasn't as mechanically inclined.

They are pretty good with loaners and have my car back to me with exactly what i needed done.

MusclezMarinara · 11-03-2010, 02:19 PM

Quote:

Originally Posted by korr

i dont know about central jersey dealers, but bmw of tennafly is pretty s&%&ty imo

+1

mave198 · 11-03-2010, 03:50 PM

Quote:

Originally Posted by linktolucky

Thanks Guys...

Open road is where i usually go... want to try some place better as my warranty is still till March 2013..@govtec
hmmm M3 as a loaner...sounds gr8...@JBR5049

Had 2 service visits with JMK out on RT22 and no complaints.

I didn't expect wide smiles at 7am but they did want needed to be done and gave me a nice loaner for the day. Explained everything and didn't make me feel like they were hiding something.

Thumps up so far.

328i · 11-03-2010, 09:36 PM

Been to both Circle and Freehold. Freehold sucks, and I've been very happy with Circle although I mainly go there for parts not service.

Sherj · 11-03-2010, 09:53 PM

Open road bmw at Edison is pretty good, Allen is the man

govtec · 11-03-2010, 10:06 PM

Quote:

Originally Posted by Sherj

Open road bmw at Edison is pretty good, Allen is the man

I second that...it seems like Alan is the only one there that returns my call and does follow up.

Gazapo · 11-04-2010, 03:06 AM

I've only been to Circle once.... they fixed my problem, and I got a free rental car while my car was there.

11-01-2010, 07:37 PM	#1
linktolucky Supersonic 2 Rep 3 Posts Drives: 2008 Sph Blk 328xi Join Date: Nov 2010 Location: Atlanta GA iTrader: (0)	Best & Worst dealer for Service in NJ Please suggest me "best BMW dealer" for service, quality of work in Central NJ. Pls post in brief if you had bad experience with any NJ dealers...
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11-01-2010, 10:57 PM	#2
govtec Brigadier General 39 Rep 647 Posts Drives: 2006 325xi Join Date: Jul 2005 Location: Philadelphia, PA iTrader: (7)	I've had only positive service experience with Open Road BMW in Edison, NJ. Of course, you will be paying dealership price. Now that I am out of warranty/maintenance plan, I'm looking for a good indy shop but will schedule important jobs like tranny oil change with them. I've never had service done with Princeton BMW but I drive by there everyday on my way to work and will pick up miscellaneous parts every now and then but they give out very bad advice like "it's illegal for them to sell tranny fluid" and another time they stated "you need a special tool to unbolt the springs and strut".
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11-01-2010, 11:56 PM	#3
jbr5049 Second Lieutenant 25 Rep 293 Posts Drives: 2013 335i w/x 6MT M-SPort Join Date: Jun 2010 Location: Allentown iTrader: (2)	Morristown and Roxbury BMW in NJ have been fantastic any time I have dealt with them. Morristown constantly goes above and beyond when it comes to service and warranties, they bent the rules once or twice servicing vehicles that were slightly out of warranty. Buy more than one car there, and they will treat you like a king. (They also will give an m3 loaner for anyone with an m series car that is going in for service... I know this is not BMW policy nation wide, but it is pretty cool to see) Roxbury also has a pretty impressive selection and the people there are really friendly. They sold me the wrong black grilles once, but immediately exchanged them the next day. They also offered tips on pulling the old ones off without messing up the clips.
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11-02-2010, 08:35 AM	#4
k.bomb Registered 0 Rep 3 Posts Drives: 2013 335i Join Date: Jun 2010 Location: Newtown, PA iTrader: (0)	Princeton is terrible! They lie a lot. DeSimone (now BMW of Mt. Laurel) is good.
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11-02-2010, 08:44 AM	#5
linktolucky Supersonic 2 Rep 3 Posts Drives: 2008 Sph Blk 328xi Join Date: Nov 2010 Location: Atlanta GA iTrader: (0)	Thanks Guys... Open road is where i usually go... want to try some place better as my warranty is still till March 2013..@govtec hmmm M3 as a loaner...sounds gr8...@JBR5049
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11-02-2010, 09:16 AM	#6
Martin@Atlanticmotorsport Need Help!!! 33 Rep 1,635 Posts Drives: threethreefive Join Date: Jul 2009 Location: Ny Li - NJ iTrader: (1)	I go to open road my boy anthony is the man!!!
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11-02-2010, 09:51 AM	#8
DrDurt Lieutenant 30 Rep 519 Posts Drives: e90 325xi Join Date: Mar 2010 Location: BaskingRidge, NJ iTrader: (3)	I like JMK, hunterdon one time called me out on springs and rims for a completely unrelated topic
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11-03-2010, 12:46 AM	#9
jbr5049 Second Lieutenant 25 Rep 293 Posts Drives: 2013 335i w/x 6MT M-SPort Join Date: Jun 2010 Location: Allentown iTrader: (2)	Mt Laurel is also a great place in South Jersey, they will really work with you on any upgrades... PE or Intake. Last edited by jbr5049; 11-03-2010 at 01:23 AM..
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11-03-2010, 03:07 AM	#10
mid-corner fun Lieutenant Colonel 86 Rep 1,513 Posts Drives: F80 M3, '22 X3MC Join Date: Jun 2005 Location: NJ iTrader: (5)	JMK service has been good for me overall even though I didn't buy from them. Flemington's service was good, went there once. Morristown service on the other hand has been very unreliable, incomplete fixes requiring a return visit or the usual can't replicate the problem even when proof was provided.
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11-03-2010, 07:20 AM	#11
jaguar36 Second Lieutenant 8 Rep 265 Posts Drives: 2010 E92 335i Join Date: Oct 2009 Location: Cherry Hill, NJ iTrader: (0)	Desimone/Mt. Laurel is mediocre at best. Paul Miller is pretty good.
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11-03-2010, 11:34 AM	#12
MusclezMarinara Banned 265 Rep 5,018 Posts Drives: VALNCYA Join Date: Jan 2009 Location: Jersey iTrader: (23) Garage List 2011 BMW 1M [9.22] 2009 335i Sedan xdrive [9.34]	Park Ave Hackensack has treated me well
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11-03-2010, 11:38 AM	#13
Trout Private 0 Rep 80 Posts Drives: TiAg e90 335i Join Date: Feb 2009 Location: Jersey City, NJ iTrader: (0)	I've also had good experiences at JMK and I didn't by my car there either.
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11-03-2010, 12:27 PM	#14
PandaBear Banned 187 Rep 7,269 Posts Drives: 2009 335i X-Drive Join Date: Sep 2009 Location: Long Island, New York iTrader: (1) Garage List 2009 335i X-Drive [0.00] 2007 328xi [0.00]	i got my car from jmk pretty decent preople
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11-03-2010, 12:41 PM	#15
korr Captain 36 Rep 737 Posts Drives: 2011 E90 335i M-Sport Join Date: Feb 2009 Location: Bergen / Jersey iTrader: (4) Garage List 2011 335i Sedan M-s ... [10.00]	i dont know about central jersey dealers, but bmw of tennafly is pretty s&%&ty imo __________________ 2011 E90 335i M-Sport BSM
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11-03-2010, 09:36 PM	#19
328i Colonel 149 Rep 2,934 Posts Drives: E46 ///M Join Date: Jan 2007 Location: central NJ iTrader: (15)	Been to both Circle and Freehold. Freehold sucks, and I've been very happy with Circle although I mainly go there for parts not service. __________________
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11-03-2010, 09:53 PM	#20
Sherj Private First Class 13 Rep 191 Posts Drives: E92 335i coupe Join Date: Feb 2010 Location: CNJ iTrader: (3)	Open road bmw at Edison is pretty good, Allen is the man __________________ If all else fails pull the handbrake.
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11-04-2010, 03:06 AM	#22
Gazapo Private 3 Rep 56 Posts Drives: 2007 328xi Join Date: Oct 2010 Location: Toms River NJ iTrader: (2)	I've only been to Circle once.... they fixed my problem, and I got a free rental car while my car was there.
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