[Demz760]

Why don't the phone logs and the dates on the paperwork match, #fact. They never called, yet this seems to slip over everyone's head? There were lies from the dealership to begin with... It seems you all question me over something that sounds ridiculous, a story, yet that's what it is ridiculous and a story... A TRUE story, why would I make this stuff up?

This was my horrible experience.

It doesn't matter anyway.

Please close this thread, I'm sick of arguing with people.

No one here believes me anyway.

Ive been made into a joke here and told to be lying, this forum is disgusting.
I get ripped trying to tell my side.

I know the truth, regardless.

BMW of Palm Springs tried to screw me and lied about it.

Think what you want, I'm done here.







23OCT18 11:03 SA: 103
Additional Work Approved

I don't see any 324's do you?

The (1) One... one call on the 23OCT18 3:30PM,, 347-491
347 area code:

New York City.

Stealership.

[320IN54]

Call BMW NA and tell them what happened. Stealerships act on their own accords when it comes to repairs and stuff like that so if you let corporate exactly what happened they will usually solve it as dealerships like this give them a bad reputation and they dont want any legal problems.

[Demz760]

Originally Posted by 320IN54

Call BMW NA and tell them what happened. Stealerships act on their own accords when it comes to repairs and stuff like that so if you let corporate exactly what happened they will usually solve it as dealerships like this give them a bad reputation and they dont want any legal problems.

THANK YOU!

Other customers I've seen and over heard are happy to pay what they want while I was in the service center. BMW PALM SPRING (3737 E Palm Canyon Dr, Palm Springs, CA 92264) Stealership thought I would just hand them the plastic or cold cash for something I never agreed too let alone signed for!

Letter to BMW NA with full details, signed agreements, service rep names, you name it! I sue for depression, hardship, you name it.

[Bali]

Why did they charge you $350 for the two recall repairs? Aren’t those always free?

[Demz760]

Originally Posted by BaliDawg

Why did they charge you $350 for the two recall repairs? Aren’t those always free?

I updated post,

I Signed for $350 request made the total price:

Request: Service Engine Soon Light Check
Request: Cracking Noise Check
$175 Labor, $175 Labor respectively.

They charged me basically because I asked for them in my online submission.

All other labor/parts covered under SULEV Warranty, Recalls covered.

The worst part is the SESL light is still ON!

Stealership lied to my face and wanted $900+ after a mysteriously cut battery cable
Independent shop have pulled the codes and it was O2 Sensor.
Stealership said they replaced all O2 Sensors on my paperwork.
SESL light ON! WTF BMW

[Run Silent]

Sorry - but...

1) Why do you only have $500 to your name, yet drive a luxury vehicle that is known to have repair costs significantly more than a normal economy car?

2) Why would you take your car to a dealership, knowing you are tight on cash, when an independent would have been half the cost?

3) What damages would you sue for? Irrespective of any pain/suffering you claim, you need actual damages to file a legal suit. I am not seeing where you suffered any damages since they eventually agreed to the original price.


Not trying to be a jerk here, but I feel like we aren't getting the whole picture.


.

[mxchris727]

Originally Posted by usshelena725

Sorry - but...

1) Why do you only have $500 to your name, yet drive a luxury vehicle that is known to have repair costs significantly more than a normal economy car?

2) Why would you take your car to a dealership, knowing you are tight on cash, when an independent would have been half the cost?

3) What damages would you sue for? Irrespective of any pain/suffering you claim, you need actual damages to file a legal suit. I am not seeing where you suffered any damages since they eventually agreed to the original price.


Not trying to be a jerk here, but I feel like we aren't getting the whole picture.


.

^This

$350 is laughable to everyone else involved but yourself. Nobody will take you seriously if you cannot pay them.

[BravoJohny33]

Originally Posted by mxchris727

^This

$350 is laughable to everyone else involved but yourself. Nobody will take you seriously if you cannot pay them.

To be fair charging 2 diagnostic fees is kinda garbage.

[mecheng77]

I don't see anything wrong with what the dealer did. Dealer prices are always large but they are generally competent and know the car well. If you don't like the dealer, find an independent. Who cares if the car is a little dirty, have you worked on cars, a bit of grease on the paint is hard to avoid and causes no damage; it comes off on a car wash which they usually provide. Sounds like someone messed with one of your battery cables, maybe the safety pyro fuse used in accidents.

[Run Silent]

Originally Posted by BravoJohny33

To be fair charging 2 diagnostic fees is kinda garbage.

Yeah, I'm not denying that the dealership probably has some culpability here, but I get the feeling we aren't getting the whole story from the OP.

[Nickco43]

Originally Posted by mxchris727

^This

$350 is laughable to everyone else involved but yourself. Nobody will take you seriously if you cannot pay them.

Not everyone on this forum is a dealer sheep. Many people pay less than $1000 for maintenance a year. These are $5,000 economy cars not luxury cars. He signed for $350 and he should be charged $350.

I know many dealerships regardless of manufacture pull crap like this all of the time. He got his car back and he should never go there again. End of story, no need to sue anybody.

[atmosphericM]

I understand that you're agry, OP, but before you think about suing anyone in the US Court of Law, I suggest brushing up on your English a little bit...

[MysticRob]

Originally Posted by Demz760

The plastic around the center console is CHIPPED and hanging and the clips seem to be broken.

Looked under the hood, Engine is filthy oil all over.

My oil level is low 3/4 full, was full when I dropped off car.
...

Okay, so end story, if I can understand your ramblings, is that you were charged a total of $350 for them to diagnose a leaky valve cover and odd brake issue that you ask to be checked on, which they did. They also did recall work for no charge (naturally). After various back and forth with the dealer about things that may or may not have happened (paperwork glitch?), you have the car, ended up paying the original agreed upon price, and still have to get your problems repaired.

Take the car to an indy shop to repair whatever needs done or learn to work on it yourself. Did you verify with the dealer that the battery cable and whatever else was actually replaced with new parts, or if it was just a paperwork screw up?

None of the work the dealership did or checked would explain the damage you described either. It makes no sense.

[tlow98]

Originally Posted by Nickco43

Not everyone on this forum is a dealer sheep. Many people pay less than $1000 for maintenance a year. These are $5,000 economy cars not luxury cars. He signed for $350 and he should be charged $350.

I know many dealerships regardless of manufacture pull crap like this all of the time. He got his car back and he should never go there again. End of story, no need to sue anybody.

The buy-in price is $5k but the carry cost (maintenance) is indeed priced at luxury or premium car levels. If you can’t afford to pay those levels or cannot do the work yourself then you shouldn’t equate this purchase being similar to that of a Honda Civic

Sorry to hear OP. The reality is that suing over such little money will only leave you with less money than you started with.

[Caffeine Powered]

Realistically you've got something for small claims court.

Flip a coin without better documentation for a magistrate or judge to look at.

You'll be better served finding an independent shop so focus your energy on that.

Yeah, I've been unhappy when the dealership doesn't wash the cars after service. But I ask for a car wash coupon (they have their own car washes here) and I stop in later.

[Welcome to NBA Jam]

Everything about this story says "I'm leaving out crucial details that could put me in a bad light."

You're suing for depression? You've got other issues.

[Fritzer]

Service departments are where dealers make the majority of their money. You think car salesmen are c*nts, try service advisors. They treat customers so fake nice and try to swindle them because they don't know any better. The sad part is, it works on so many of the yuppies who buy new BMWs so they try to get away with it as much as possible for more money, overcharging etc. This particular example sounds especially sketchy. Thanks for warning us.

I never take my car to dealerships anymore, unless I absolutely, positively have to. If I am unable to DIY something I take it to my indy that knows BMWs well and I trust to not scam, they have a good reputation. Id you do not personally know or have a relationship with an indy shop, make sure you assert yourself in subtle ways that you know more about your car then the average person, don't let them convince you or try to pull one over your eyes because these people take advantage of others who don't know any better.

[Demz760]

Originally Posted by usshelena725

Sorry - but...

1) Why do you only have $500 to your name, yet drive a luxury vehicle that is known to have repair costs significantly more than a normal economy car?

2) Why would you take your car to a dealership, knowing you are tight on cash, when an independent would have been half the cost?

3) What damages would you sue for? Irrespective of any pain/suffering you claim, you need actual damages to file a legal suit. I am not seeing where you suffered any damages since they eventually agreed to the original price.


Not trying to be a jerk here, but I feel like we aren't getting the whole picture.


.

1. I recently filed bankruptcy. When I bought the car I was financially sound, rough times, I've lost everything else.... I have my car and my home. mxchris727...

2. I took the car for RECALLS, and didn't figure the dealer would try to pull some nonsense scam artist **** saying they called me and I approved additional work.

3. The interior is damaged, car looks as if it wasn't even touched, battery cable was INTACT when I arrived.

I didnt leave anything out... my paperwork states they called me on the 23rd and I approved additional work to the car, they straight lied.

Okay, so end story, if I can understand your ramblings, is that you were charged a total of $350 for them to diagnose a leaky valve cover and odd brake issue that you ask to be checked on, which they did. They also did recall work for no charge (naturally). After various back and forth with the dealer about things that may or may not have happened (paperwork glitch?), you have the car, ended up paying the original agreed upon price, and still have to get your problems repaired.

Take the car to an indy shop to repair whatever needs done or learn to work on it yourself. Did you verify with the dealer that the battery cable and whatever else was actually replaced with new parts, or if it was just a paperwork screw up?

None of the work the dealership did or checked would explain the damage you described either. It makes no sense. .

My paperwork states they called me on the 23rd and I approved additional work to the car, they straight lied, and wouldn't release the car until I said I'm going to call a lawyer. It's seems like they didn't perform any work to the car. Car is in worst condition then when it was left there.

[wdb]

IBTL. Dibs on popcorn concession.

[catcher22]

Am I the only one that feels like there's more to the story and am simply not clear on some parts?

It sounds like he dropped his car off for two diagnostics and the blower motor recall...

...And they had this car for over a week?! Then his IBS cable got cut, and they charged him for the additional services without consent? Damn dealerships.

I had an oil change, the blower motor, and airbag recalls done in 2.5 hours at the dealership this past Tuesday 10/30/18 (not even kidding).

Not sure you can lawyer up if you don't have direct proof they damaged your car. Plus, a lawyer will cost four times more than you've spent, and you still need to fix your car.

[MysticRob]

Originally Posted by catcher22

Am I the only one that feels like there's more to the story and am simply not clear on some parts?

It sounds like he dropped his car off for two diagnostics and the blower motor recall...

...And they had this car for over a week?! Then his IBS cable got cut, and they charged him for the additional services without consent? Damn dealerships.

Some dealerships are better than others for sure. In this case there's still no visual confirmation the battery cable was actually repaired, so could just be a paperwork snafu mistakenly added to OP's invoice.

OP doesn't strike me as a details-oriented person to begin with, so I'm doubting any of the damage listed was done by the dealership, especially considering there's no reason they would have done anything concerning oil in the engine compartment according to OP's description of work wanted and done.

OP apparently has a 328i from checking previous posts, which, everyone correct me if wrong (I'm an N54 and don't know), means his oil level check was done electronically, so OP's claim of missing 1/4 capacity of his oil isn't exactly verifiable anyway. Did OP drain and measure out the oil before and after the dealership visit? LOL
Plus OP has a confirmed oil leak, which would explain the oil in the engine compartment. Does OP imagine they syphoned oil out and spread it around the engine compartment? Did OP assume they would clean the engine compartment for OP?

Just sounds like OP listed unverifiable gripes and tried to pin it on the dealership.

Originally Posted by Demz760

Looked under the hood, Engine is filthy oil all over.

My oil level is low 3/4 full, was full when I dropped off car.

[Efthreeoh]

I'm still trying to figure out the cut negative battery cable. The engine would not have started, so the OP wouldn't have been able to drive the car to the dealership in the first place. There is no way the dealership would have tried to pull some BS about the IBS. The negative cable is 6 or 8 guage (guessing) copper wire, which is not easily "cut", and would have to be cut on purpose.

Not sure a lawyer would help here.