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BMW 3-Series (E90 E92) Forum > BMW E90/E92/E93 3-series General Forums > Regional Forums > UK > The big BMW recall game!



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      07-06-2018, 06:53 PM   #89
nomiS330d
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I've had the heater plug letter too. Keep putting off calling them because for some irrational reason I don't trust them either. Yes I know they sold and serviced hundreds if not thousands of cars like mine back in the day but I too wonder if they'll frown upon the mods done to my car such as remap and cic upgrade. I suppose there is no reason why I can't have a full and frank discussion with the service chief and ask him what if any issues there might be.
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      07-07-2018, 05:50 AM   #90
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Genuinely youíll be fine buddy.

They donít frown upon mods and Iíve had plenty of compliments from staff on my car tbh.

At the end of the day they are only replacing the one recall component. They arenít fussed Iíve the rest of the car.

Only time mods make a difference if youíre trying to claim for warranty work and thereís a possibility that the mods are directly causing the issue.
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      07-09-2018, 03:47 AM   #91
Dann
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Quote:
Originally Posted by RENT-A-GOAT View Post
Just ring them and book it in
Everytime I ring they give me the "We've got no parts in stock, 4-5 weeks before we hear anything.
We will let you know"
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      07-09-2018, 06:53 AM   #92
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Mine was in last week for the blower recall. They did whatever it was they needed to do and it's back. Naturally, I can tell absolutely no difference, which I guess it what should be expected.
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      07-16-2018, 08:39 AM   #93
pcm77
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i had mine booked in for 2 safety recalls
waited a few weeks for them to get the car in .went and collected the car and was told they've only fixed 1 of the issues as they need to wait on the part for the heater for 3 more weeks
i guess Germany is pretty far from England.and they had 3 weeks prior to me taking my car along to get the parts ready.
and to top it off my stereo sat nav aftermarket no longer works. after complaining and getting the car back in a few days later there response was our technician has looked over he's work and its nowt to do with us..unreal.(stratstones Leeds)complete cop-out .so fun and games with the complaints department really shoddy customer services.
my free health check came back with an oil leak that needs further investigation.
and a flexi pipe leak..o and did i want an antibacterial something or other added to my heating system lol 120 quid for the privilege . no doubt the dpf flexi pipe leak will cost over 1500 quid via bmw stealers,
i had it fixed for 160 quid including vat.
and im now scared to take the car back for them to do the heating recall..grrrr
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      07-18-2018, 04:57 PM   #94
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Two Recalls

I found out about the battery cable recall via Watchdog, I happened to need some part for my 330 and mentioned the program to the parts guy, he looked uo my car and said that I was due a recall for the battery cable and then arranged for their service people to book me in for the cable, the dealer is not easy for me to get to so it was agreed that they would do it whilst I waited, so appointment made, when I turned up they had "cocked up" and I had to wait 3 hours instead of the 1.5 hours, they also had no record of my phone call 2 weeks previous to request an investigation of a wheel bearing noise, however they did manage to do the free health check and advise me that the 2 centre rear wishbones were showing signs of wear!
I compalined to the service manager and he said that he would sort this out when I brought the car back for its 2nd recall i.e. the heater harness, this was a complete surprise to me as the service guy had not mentioned it, he said it would be a while and they would phone when the part was in stock, 2 days after the battery cable was replaced the heater fan stopped working, an indie found that the multiplug, behind the glove box had not been correctly refitted. Eventually I got a call to take the car back for the heater harness and after some meaningful debate I managed to get a lift home, they never once offered a loan car. They've offered to carry out a 4 wheel alignment check for half-price, which is still more than my local guy, with the Hunter system, will charge me, so question is - should I go back or find another BMW garage?
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      07-20-2018, 03:25 PM   #95
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Quote:
Originally Posted by tygger2 View Post
I found out about the battery cable recall via Watchdog, I happened to need some part for my 330 and mentioned the program to the parts guy, he looked uo my car and said that I was due a recall for the battery cable and then arranged for their service people to book me in for the cable, the dealer is not easy for me to get to so it was agreed that they would do it whilst I waited, so appointment made, when I turned up they had "cocked up" and I had to wait 3 hours instead of the 1.5 hours, they also had no record of my phone call 2 weeks previous to request an investigation of a wheel bearing noise, however they did manage to do the free health check and advise me that the 2 centre rear wishbones were showing signs of wear!
I compalined to the service manager and he said that he would sort this out when I brought the car back for its 2nd recall i.e. the heater harness, this was a complete surprise to me as the service guy had not mentioned it, he said it would be a while and they would phone when the part was in stock, 2 days after the battery cable was replaced the heater fan stopped working, an indie found that the multiplug, behind the glove box had not been correctly refitted. Eventually I got a call to take the car back for the heater harness and after some meaningful debate I managed to get a lift home, they never once offered a loan car. They've offered to carry out a 4 wheel alignment check for half-price, which is still more than my local guy, with the Hunter system, will charge me, so question is - should I go back or find another BMW garage?
Find another garage.
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