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BMW 3-Series (E90 E92) Forum > E90/E92/E93 Marketplace (For Sale / Trade / Wanted) > Vendor Comments/Review/Feedback Forum > Unethical Supplier: SCHMIEDMANN - Members Be Warned



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      10-02-2011, 04:32 AM   #1
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Unethical Supplier: SCHMIEDMANN - Members Be Warned

I normally don’t make disparaging comments about Suppliers however, given the number of other forum members in Australia who have experienced the same, it is time the unethical business practices of Martin Andresen – Owner, of SCHMIEDMANN in Odense Denmark was exposed.

Like many other forum members, I was attracted to Schmiedmann because of their very low price on supply and deliver of the Alpine HiFi Kit upgrade – you saved a good couple of hundred dollars compared to Stealers in Australia. I was aware of one other member who had their kit arrive with the Tweeters damaged and he went through hell to get them replaced (wouldn’t respond to emails, took forever and charged him extra). I did the right thing and specifically asked that the speakers be packed extra special given the long trip and the other member’s experiences – I even placed that request in writing on the original order under “Special Instructions”. Yes, you guessed it – they arrived damaged!!!

The Schmiedmann Salesman I was dealing with was extremely helpful and even rang me at home to say he had a new kit in stock and for me to post the original kit back to them (not just the two Tweeters). Given the 3KG package weight I was worried about postal charges though he assured me not to worry as Schmiedmann would reimburse me the cost (I have that undertaking in writing from him) and they would claim the costs back from BMW.

I shipped the original kit back and emailed the postage receipt (AU$126) and didn’t hear back for a while – I made contact with my Salesman and he assured me it was in hand – I have that follow-up assurance in writing. They then took their 3 week summer vacation (business closedown) so upon their return I raised the issue again. To my surprise, I was told the Salesman had left the business and that he had no authority to offer to reimburse the postage charges, notwithstanding I had that in writing and the Owner - Martin Andresen, was copied in on the email. They just flat out refused to honour the commitment made.

I was offered a silly $60 credit to purchase something subsequently but they wouldn’t repay my full $AU126. I wrote to Martin Andresen a number of times reiterating the sequence of events and the undertakings given. Even with the written proof the Salesman offered what he did, Andresen just didn’t care.

Throughout this ordeal Martin Andresen did not tell the truth, he was unethical and refused to stand by commitments made by his staff on behalf of his Company. In Australia, we have a term for people like that and its call being “a Wanker”. I have been contacted by another forum member who has also purchased the Kit off Schmiedmann, it has arrived damaged and he is going through hell trying to get the items replaced. What I originally saved purchasing the kit off them I lost on the postage.

Everything I have written above I have written to Martin Andresen, including calling him an unethical businessman and a Wanker.

Whatever you do, NEVER EVER purchase anything from SCHMIEDMANN in Odense Denmark - you do so at your own peril and cost. They are a Supplier forum members should not deal with and I know there are at least two other forum members who have had the exact same experience as me.

Be warned…..
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      10-02-2011, 09:43 AM   #2
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This should be in the vendor comments forum.
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      10-02-2011, 10:09 AM   #3
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Quote:
Originally Posted by PerthBMW View Post
I normally don’t make disparaging comments about Suppliers however, given the number of other forum members in Australia who have experienced the same, it is time the unethical business practices of Martin Andresen – Owner, of SCHMIEDMANN in Odense Denmark was exposed.

Like many other forum members, I was attracted to Schmiedmann because of their very low price on supply and deliver of the Alpine HiFi Kit upgrade – you saved a good couple of hundred dollars compared to Stealers in Australia. I was aware of one other member who had their kit arrive with the Tweeters damaged and he went through hell to get them replaced (wouldn’t respond to emails, took forever and charged him extra). I did the right thing and specifically asked that the speakers be packed extra special given the long trip and the other member’s experiences – I even placed that request in writing on the original order under “Special Instructions”. Yes, you guessed it – they arrived damaged!!!

The Schmiedmann Salesman I was dealing with was extremely helpful and even rang me at home to say he had a new kit in stock and for me to post the original kit back to them (not just the two Tweeters). Given the 3KG package weight I was worried about postal charges though he assured me not to worry as Schmiedmann would reimburse me the cost (I have that undertaking in writing from him) and they would claim the costs back from BMW.

I shipped the original kit back and emailed the postage receipt (AU$126) and didn’t hear back for a while – I made contact with my Salesman and he assured me it was in hand – I have that follow-up assurance in writing. They then took their 3 week summer vacation (business closedown) so upon their return I raised the issue again. To my surprise, I was told the Salesman had left the business and that he had no authority to offer to reimburse the postage charges, notwithstanding I had that in writing and the Owner - Martin Andresen, was copied in on the email. They just flat out refused to honour the commitment made.

I was offered a silly $60 credit to purchase something subsequently but they wouldn’t repay my full $AU126. I wrote to Martin Andresen a number of times reiterating the sequence of events and the undertakings given. Even with the written proof the Salesman offered what he did, Andresen just didn’t care.

Throughout this ordeal Martin Andresen did not tell the truth, he was unethical and refused to stand by commitments made by his staff on behalf of his Company. In Australia, we have a term for people like that and its call being “a Wanker”. I have been contacted by another forum member who has also purchased the Kit off Schmiedmann, it has arrived damaged and he is going through hell trying to get the items replaced. What I originally saved purchasing the kit off them I lost on the postage.

Everything I have written above I have written to Martin Andresen, including calling him an unethical businessman and a Wanker.

Whatever you do, NEVER EVER purchase anything from SCHMIEDMANN in Odense Denmark - you do so at your own peril and cost. They are a Supplier forum members should not deal with and I know there are at least two other forum members who have had the exact same experience as me.

Be warned…..
Hi, I am sorry to hear of your bad experiences with these guys, I have purchased many parts from them, purely on price as the do offer great prices especially compared to here in switzerland. i can say, hand on heart I have never had a problem with delivery damage or being "shafted" in any way, I repect your opinions as each deal is different, good luck to all you guys down under with deliveries and modding of cars but NOT with the Rugby, see you in the final England V Australia. England forever.
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      10-02-2011, 10:14 AM   #4
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      01-20-2014, 09:40 AM   #5
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i want to buy some parts for my e90, can we trust these guys now? or are they the same?

Thanks..
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      01-20-2014, 07:23 PM   #6
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Quote:
Originally Posted by insane79 View Post
i want to buy some parts for my e90, can we trust these guys now? or are they the same?

Thanks..
I wouldn't go near them. remember you will be hit with the bad exchange rate at the moment as well.....
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      01-21-2014, 04:15 AM   #7
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Quote:
Originally Posted by PerthBMW View Post
I wouldn't go near them. remember you will be hit with the bad exchange rate at the moment as well.....
Avoiding them, thanks for the feedback
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      01-21-2014, 05:44 AM   #8
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Funny, cause I've purchased quite a few items from them shipped to U.S. - never had problems with damaged goods or poor/shady service...
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      02-12-2014, 01:43 AM   #9
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Quote:
Originally Posted by 1QuikWS6 View Post
Funny, cause I've purchased quite a few items from them shipped to U.S. - never had problems with damaged goods or poor/shady service...
I'm totally confused. Why would you ever buy something from Australia and get it shipped to the states? You can buy the same thing here locally for probably the same price and save on the shipping?
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      02-13-2014, 06:33 PM   #10
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Quote:
Originally Posted by 1QuikWS6 View Post
Vendors in US don't always have such great shipping costs. Many times I've ordered items, paid $15 to ship, only to find they arrive in a $5 USPS (Pony Express) Flat Rate Small Box - guess that xtra $10 is for their special 'handling' eh?
It sounds like you should do a better job researching vendors before you make a purchase.
Myself and i know a lot of vendors on this forum, we give free shipping on most our products and if we do charge shipping it is the minimum (and sometimes w end up paying half of the shipping costs)

Some US vendors are giving us, US companies a bad reputation
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      02-24-2014, 09:25 AM   #11
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UPDATE-
I just ordered some stuff from these guys, fast shipping & excellent pricing, all went well. Will order from them again for sure..

Thanks..
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      01-31-2015, 08:45 PM   #12
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I have ordered some stuff from when which I can see is in transit. I hope everything goes ok. The biggest thing I have found with them so far is that they do not respond to emails or messages through their website. They won't even price something up that doesn't come up in a part number search.

I guess if you pay a dirty price you can expect a dirty service.
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      02-11-2015, 10:21 AM   #13
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      02-11-2015, 07:11 PM   #14
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I bought interior trim for my E90 from them a long time ago and even with shipping to the states it was cheap!
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      03-10-2015, 11:19 PM   #15
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I hate to say it as I try hard to refrain from sharing negative experiences but I would advise using a domestic vendor over this one listed above...
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      08-16-2021, 10:11 AM   #16
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Quote:
Originally Posted by BMWE90 ModMaster View Post
I'm totally confused. Why would you ever buy something from Australia and get it shipped to the states? You can buy the same thing here locally for probably the same price and save on the shipping?
Because certain items (like euro tail lights w/amber indicators) aren't available in the states. You have to order them from overseas unless a local vendor happens to stock them. Usually though they're marked up quite a bit so it can actually be cheaper to order them yourself.
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