[RichardGoller]

So they swapped the big disa on my n52 a while ago. Initially it was said to be an original BMW part, which turned out to be a lie, it was then said it was the same manufactorer. That now turned out to be a lie as I removed it to have better access to the small disa, it's a Febi part, not Mahle. I told them that I want something done as it doesn't sit well with me, they were being digfficult saying there if there is nothing wrong with this then why replace it etc., I said I want the part but I don't want them to fit it. They said they can source the part, show it to me before install, show me the one they put in there after. Should I trust them? I'm not worried about them putting in an unoriginal one, I can always check, Im worried about maybe deliberate damage etc. Just to screw with me. Opinions?

[Silver Streek]

Personally if I had discovered my mechanic was dodgy I would always go elsewhere. Just try and find somewhere that's been recommended. Not always easy I know.

[ValSolo]

Wonder if they`ve charged you as it was an original part? Anyway I would also try to find a better place.

[Markos ZimZimma]

Take it elsewhere. Easy decision for me.

[MrSweet1991]

Hate garages, if you can do it yourself then save yourself a ton of money and do it, if not try another garage to try and find somebody reputable.

Side note, take out AA parts and garage cover so if future issues arise you pay a small £35 excess and they pay upto £535 and if like me your in a situation where the AA pay the garage £400 or so for a "Lucas" alternator only for you to find they reconditioned your own or used a different brand then you can just tell the AA and they will deal with the garage personally.. Its one thing fobbing you off but robbing the AA gives them a lot of problems so not only will you save hundreds but you've sort of got a middle man to deal with the nonsense

[michaelalex17]

There's enough shops out there, why deal with one you've had a bad experience with?

[RichardGoller]

Originally Posted by MrSweet1991

Hate garages, if you can do it yourself then save yourself a ton of money and do it, if not try another garage to try and find somebody reputable.

Side note, take out AA parts and garage cover so if future issues arise you pay a small £35 excess and they pay upto £535 and if like me your in a situation where the AA pay the garage £400 or so for a "Lucas" alternator only for you to find they reconditioned your own or used a different brand then you can just tell the AA and they will deal with the garage personally.. Its one thing fobbing you off but robbing the AA gives them a lot of problems so not only will you save hundreds but you've sort of got a middle man to deal with the nonsense

Thats kind of the thing I have and that is the reason I didn't just buy the £260 BMW part, instead just gave them £80 for diagnostics and an excess of £48 after. Seemed like a good deal but looking at it now I would rather fork out £260 more than to have them work at it again. My warranty company doesn't want to deal with them they said, but I'm looking into it and unless they can provide me with different invoices to the one they gave me and the one I gathered from the warranty company it seems like they charges the cost of the BMW one and fitted the other.

[RichardGoller]

Originally Posted by michaelalex17

There's enough shops out there, why deal with one you've had a bad experience with?

At first I thought well they messed it up, why should I pay more for someone to do it properly, so just take it back to them and have them do it for free, but given my previous experience with them, that £260 that the part costs is just not worth the hassle if anything else goes wrong

[ccfj1]

Personally i would take it somewhere else...

1: they told you it was OEM bmw (was this backed up by the price (you did check with the dealer to see how much original discs would be??))

2: they then said the were OEM eqv's, that was also not the case.

A: did they charge you for OEM, if they did thats called fraud.
B: they most likely got the cheapest from the parts supplier and charged you oem prices...

that's a total avoid for me.

Its a lot easier to get the parts yourself and then get tem to fit them, lots of places will do this, its what I do, it just saves any agro.

Try Munich power in redhill hey are superb.

[RajB]

I definitely wouldn’t use them again once I’d discovered they’d had me over once.

[RichardGoller]

Originally Posted by RichardGoller

So they swapped the big disa on my n52 a while ago. Initially it was said to be an original BMW part, which turned out to be a lie, it was then said it was the same manufactorer. That now turned out to be a lie as I removed it to have better access to the small disa, it's a Febi part, not Mahle. I told them that I want something done as it doesn't sit well with me, they were being digfficult saying there if there is nothing wrong with this then why replace it etc., I said I want the part but I don't want them to fit it. They said they can source the part, show it to me before install, show me the one they put in there after. Should I trust them? I'm not worried about them putting in an unoriginal one, I can always check, Im worried about maybe deliberate damage etc. Just to screw with me. Opinions?

All sorted, kept emailing them, sent them an email about the consumer rights act 2015 and if they won't resolve it either by a refund or by just giving me the part I'm ready to take things further. Gave a genuine BMW part today free of charge. Warranty company was a useless piece of crap though, told them they were over charged, they said they are happy with the service the garage provided...good for them then I guess.

[Tambohamilton]

Good outcome. Now time to find an honest garage!

[ccfj1]

Agreed.

[RichardGoller]

Originally Posted by ccfj1

Agreed.

Do they exist? I haven't been dealing with them since they did this, found a good rated BMW specialist....and they don't feel like working. I asked them about the clunking noise in my gearbox when shutting off the car, they said its fine, its just an old car. Took it there to get the timing chain checked, I was happy to pay the labour to remove valve cover etc. In the end they told me the oil filter was crushed because it's not original BMW (it was hengst) and my rough running is probably caused by leaking injector seals, which they are happy to do for £600. I said no thank you but an oil + filter change would be good, they said no point in doing half a job. Also I wanted to do an oil analysis, I was arguing with him over the phone about him saying I need to take care of basic maintenance first and not waste my money on oil analysis, it won't tell me anything, etc

[Tambohamilton]

Move on again! Genuine decent garages do exist.

[1 AKY]

OP - where are you based?

[0l0dom0l0]

Originally Posted by RichardGoller

Do they exist? I haven't been dealing with them since they did this, found a good rated BMW specialist....and they don't feel like working. I asked them about the clunking noise in my gearbox when shutting off the car, they said its fine, its just an old car. Took it there to get the timing chain checked, I was happy to pay the labour to remove valve cover etc. In the end they told me the oil filter was crushed because it's not original BMW (it was hengst) and my rough running is probably caused by leaking injector seals, which they are happy to do for £600. I said no thank you but an oil + filter change would be good, they said no point in doing half a job. Also I wanted to do an oil analysis, I was arguing with him over the phone about him saying I need to take care of basic maintenance first and not waste my money on oil analysis, it won't tell me anything, etc

Manual or auto? If it is a manual then the clunking is most likely the dmf. They are really noisy.

N52 will not need injector seals, they are port injected. Never heard them go wrong. The timing chain won't be an issue on an N52 either and to be fair, inspection of the timing chain won't reveal a lot. You need to remove it and measure it for anything useful. Broken guides on an N52 are not a thing either.

Rough running could be caused by a number of things - the oil filter is potentially one of them (well more specifically the oil filter cap). There are a number of other alternatives and I spent 4 years trying to get to the bottom of a low end stutter on my N52 with no luck.

Not exactly sure what they want to do an oil analysis for, only meaningful info they would find is if the oil had metallic compounds in it - but even then when it does (which is perfectly normal, at least low levels anyway and they wouldn't know what wasn't normal) how do you know where they have come from? You don't. Maybe if you are high in copper you could say that has come from worn through rod bearings, but at that point you'd have bigger problems anyway.

I can totally relate to the frustration of finding people that know what they are doing/ what they are on about. There are very few and most of the joe public don't have a clue either so leave these gleaming reviews when the service they have received is better than the last dodgy place they went to.

I don't really kmow what to suggest to help, if you want to start a new thread with your specific issues we can talk through it.

[RichardGoller]

Originally Posted by 1 AKY

OP - where are you based?

Harlow, Essex

[RichardGoller]

Originally Posted by 0l0dom0l0

Manual or auto? If it is a manual then the clunking is most likely the dmf. They are really noisy.

N52 will not need injector seals, they are port injected. Never heard them go wrong. The timing chain won't be an issue on an N52 either and to be fair, inspection of the timing chain won't reveal a lot. You need to remove it and measure it for anything useful. Broken guides on an N52 are not a thing either.

Rough running could be caused by a number of things - the oil filter is potentially one of them (well more specifically the oil filter cap). There are a number of other alternatives and I spent 4 years trying to get to the bottom of a low end stutter on my N52 with no luck.

Not exactly sure what they want to do an oil analysis for, only meaningful info they would find is if the oil had metallic compounds in it - but even then when it does (which is perfectly normal, at least low levels anyway and they wouldn't know what wasn't normal) how do you know where they have come from? You don't. Maybe if you are high in copper you could say that has come from worn through rod bearings, but at that point you'd have bigger problems anyway.

I can totally relate to the frustration of finding people that know what they are doing/ what they are on about. There are very few and most of the joe public don't have a clue either so leave these gleaming reviews when the service they have received is better than the last dodgy place they went to.

I don't really kmow what to suggest to help, if you want to start a new thread with your specific issues we can talk through it.

https://www.bimmerpost.com/forums/sh...php?p=27483753