[feuer]

MFactory why you omit answering my question referring to an USA customer, note Australian. Is recent complaint, not issue resolved a year ago. Have that been resolved and how? You call me broken record. Well of course I have to keep repeating when you aren't answering questions. What is next? You will call me arguing semantics? You provided services, assistance, repair, all for a fee. Is business. Is proffit oriented. That is not help. Help is me reaching out to techwhiz saying hey buddy come to my place, I have bolts from my Evo X LSD, we can swap them out, no cost, free.
So, again, let us know how was that resolved. 90% labor covered. Why?

[MFactory]

My apologies, I did not realise you were referring to that particular post.

As with all warranty claims with any company, we require the customer to follow the warranty procedures. Only then, can we resolve the issue and submit a warranty claim for reimbursement

If the customer does not want to follow these procedures, then how are we supposed to help them?

And yes, as a business, we have to charge a fee. This does not mean we did not help the customer I.e they either pay us the small amount we charged to help them, or they pay thousands for a new replacement

Help does NOT automatically mean free

At the end of the day, you may wish to dislike us all you like, thinking we do not help our customers nor stand by our products, but that is just simply NOT the case, as we have helped EVERY customer under warranty, provided they follow the correct warranty procedures. So yes, your posts are just like a broken record

[feuer]

Oh,ok?, so safety recall is equal to warranty (in this case) thus customer need to follow specific procedures instead of manufafturer voluntarily initiating the repair process no questions ask.

[Kevin39]

Originally Posted by feuer

lol seriously you are asking me this?

Yes, I'm seriously asking you this. You're delusional if you expect companies to supply free parts or pay for labor when someone else's product fails.

[MFactory]

Originally Posted by feuer

Oh,ok?, so safety recall is equal to warranty (in this case) thus customer need to follow specific procedures instead of manufafturer voluntarily initiating the repair process no questions ask.

This is a voluntary recall, as it has only affected a small ratio of customers. Over that 12 month period, we sold over 1500 units of the 2 affected LSD part numbers worldwide. To date, we have processed under warranty only 1% of those. That's 1% in 3 years.

It is up to the customer whether or not they wish to take it further. "If" they are not having issues but still want to send in their carrier for us to check, we will more than happily check it over for them free of charge. "If" something is wrong with it, we will more than happily rebuild it for them free of charge and process a reimbursement claim.

So what else do you require us to do that we've not already done?

I'm not sure what your experience is with doing business, but if you expect any company to "voluntarily" initiate a no questions asked repair process in which they have to foot a bill upfront for 99% of unaffected customers (do the math. Average cost of labour + shipping is $700. That comes to just over $1m), then something is seriously wrong with you. Unlike the "Big 3", we don't get government bailouts...

[atmosphericM]

[datbimmer]

Originally Posted by MFactory

This is a voluntary recall, as it has only affected a small ratio of customers. Over that 12 month period, we sold over 1500 units of the 2 affected LSD part numbers worldwide. To date, we have processed under warranty only 1% of those. That's 1% in 3 years.

It is up to the customer whether or not they wish to take it further. "If" they are not having issues but still want to send in their carrier for us to check, we will more than happily check it over for them free of charge. "If" something is wrong with it, we will more than happily rebuild it for them free of charge and process a reimbursement claim.

So what else do you require us to do that we've not already done?

I'm not sure what your experience is with doing business, but if you expect any company to "voluntarily" initiate a no questions asked repair process in which they have to foot a bill upfront for 99% of unaffected customers (do the math. Average cost of labour + shipping is $700. That comes to just over $1m), then something is seriously wrong with you. Unlike the "Big 3", we don't get government bailouts...

I just quoted you to make sure you get a notification.

I have an 03/07 MT 335i. I am looking to get your LSD soon. I was told 03/07 is welded so i sourced a 12/06 diff which should be bolted.
I was looking to buy from these guys since they're already in Canada and I won't have to deal with border fees/taxes.
https://www.n54tuning.com/factory-bo...lical-lsd.html
I am guessing this is the right one as long as I choose the right things in the dropdown ? Do you still have a group buy at the moment ?

[Red_Bean_Bun]

Subbed ...

[Kevin39]

Originally Posted by Red_Bean_Bun

Subbed ...

To a thread that hasn't been active in nearly a year?

[Red_Bean_Bun]

Originally Posted by Kevin39

To a thread that hasn't been active in nearly a year?

Is that a problem ?

[Kevin39]

Originally Posted by Red_Bean_Bun

Is that a problem ?

Well no, obviously not. But in the future, at the top of the page you can subscribe without posting and bumping the thread. I didn't know that for awhile either.