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BMW 3-Series (E90 E92) Forum
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Bavariansdom?
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07-01-2007, 04:54 PM | #23 |
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My splitters came out great except I made a little impression wedging something between the lower grill and the splitter while they were drying. doh!
Im sure that im the only one that can see it. Hope it comes out with the florida heat over time!!! Overall very happy with the BavDom splitters Dom: So is it worth it dealing with a bunch of OCD mod bugged enthusiasts? hehe
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07-05-2007, 10:23 AM | #25 |
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Damn your impatient Kurt... :-P
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07-10-2007, 10:04 AM | #26 |
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Well, I was in on the first group buy with BavDom and received the splitters fine (although quite a bit later than estimated originally) - however, they had paint imperfections and I sent them back with the impression that I would receive a timely replacement (which was promised by Bav because another GB was going on and I would get in with that shipment) - however, THAT group buy was delayed and several members are just now receiving their orders and guess what? NOT ME. I was basically pushed to the back of the line and forgot about. Now I'm being told they are just now at the painter, so who knows how long it's going to be before I receive them. I have been more than patient and have given him every chance to make this right.
You would think that you would treat a customer with a problem better than your average customer, but that's not the case here - I guess Bav has never heard the saying "a satisfied customer will tell 2 people - an unhappy one will tell 20". Maybe some customer service training should be on the short list - this is and will always be the problem with internet based companies such as this... BZ
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07-10-2007, 01:04 PM | #27 | |
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Hello BZ, I did send you a PM letting you know that you were #1 priority before the GB but of the problem we had with a new employee and shipping. That is the reason some of the members had their products delayed or wrongfully shipped (like in your case). We did, however, because of the uniqueness of your case grant a $100.00 certificate on your next purchase.
We do understand our Customer Service isn't perfect, we do try our best to accommodate you, the customer, when something like this happens. We do believe in learning from our mistakes, specially since we are a newly formed company. We appreciate your feedback as it helps us grow for a better service, better products, and better future. Thank you. Quote:
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08-03-2007, 09:52 PM | #28 |
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Just a follow up - this last post was over three weeks ago and guess what? STILL NO SPLITTERS!
I have lost all faith in BavDom as a reputable vendor and I would strongly caution others before getting involved in GB's headed by BavDom... there are several things that could have been handled much better but were not... Extremely unsatisfied customer (if I even qualify to be called a customer)... BZ
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08-04-2007, 11:37 AM | #29 | |
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All our products have always been shipped with satisfied customers at the other end. We've had a problem with the paint shop we use and they have been extremely uncooperative and irresponsible, this is no excuse, it is still our fault. But it is something that we've learned from. This is why we do not offer painted items anymore, not until we get an 'on the lot' paint shop so that we can control the whole process and in this manner not look this way in front of our customers. We've sincerely apologized to BZ and have offered him a refund as well. Thank you. |
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08-10-2007, 07:30 AM | #30 |
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I've been in the same boat as bzabodyn. Original GB for splitters, paint problem, promised to send out new ones, blah, blah, blah. Last contact was July 25. I guess the only way to get anything done is to start bashing the company on threads like someone else has done. I've been patient and accomidating. Its been long enough! Just send me a refund!
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08-10-2007, 03:50 PM | #31 | |
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Quote:
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08-10-2007, 10:19 PM | #32 | |
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way, is limited in here. |
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09-01-2007, 07:57 PM | #33 | |
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09-07-2007, 11:20 PM | #34 |
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I did eventually get my refund - however, regardless of whether I'm being nit-picky or not, I paid $189 and only received like $17X because I was only sent $180 - paypal fee...
I much rather would have received my splitters, but at the rate Bav Dom operates, they would have maybe made it in time to put under the christmas tree... Again, I strongly encourage potential customers to look elsewhere before using BavDom. BZ
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09-08-2007, 01:54 AM | #35 |
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As you are all aware, we do very well with quality and delivery. Most of you already know we had and are still in this situation with a paint shop we are using that is already gone into a legal battle. BZ suffered the consequences of this dispute, unfortunately, but this was a unique situation, an anomaly that will NEVER happen again.
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09-10-2007, 08:29 AM | #37 | |
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09-11-2007, 03:09 PM | #39 |
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wtf SPLItters
I was in the april GB for splitters and I am still waiting ......this guys is a straight up loser.....has given me the run around for the last 4 months ....
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09-11-2007, 03:13 PM | #42 |
Too many Alex's, from now on, call me Beaufort
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Have people just stop buying his products. Simple enough.
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09-11-2007, 04:39 PM | #43 |
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