[srmast1]

To the OP;

1) So after everything I've gathered, You asked the dealer to check on 2 issues for you which ended up being the two $175 charges for diagnostics, which totaled 350$. Im not sure why they charged you two different diagnostic fees, but they were charged on 2 separate days per your invoice, 10/19/18 and 10/23/18. The battery debacle made up the rest of the $917.78. Fortunately, the dealer removed the battery cable charge which was good.

2) It seems they did quite a bit of recall work for you. I personally don't know if the clogged cats in question are recall items, but per your invoice, they did not replace them. It mentions them being clogged, but it did not state that they were replaced unless they are integrated into your new exhaust manifold (which I'm pretty sure that they are not).

3) As far as your SES light still being on, that could mean:

a) You have a completely unrelated issue, which has nothing to do with any recall, per your original complaints. This issue is still unfixed because only warranty work was performed hence, the SES light still being on.
b) Your cats are still clogged because they never replaced them, unless they are integrated. Perhaps that is giving you a SES light.



In conclusion, now that the recall work is done, you should:

A) Check with BMW to see if replacing that clogged catalytic converter would be covered under warranty. If it is, have them perform the work. Then, If your SES light is still on, something else is up and you should follow up with BMW since your O2 sensors were in fact replaced by them.
B) Have your Indy mechanic look into your original inquiries if nothing has changed after you replace those Cats.
C) Don't lose your cool at the dealer, just take a breath and relax, then say what you need to say.

And look, I know the battery thing is questionable, but they removed the charge. No need to try to sue them. You could try to recoup the cost of the rental if that would maybe make you feel better about all this...
I do wish you the best of luck OP, I hope you get all this straightened out.

FWIW, the battery cable was part of a recall for my e90, and the dealer performed it at no cost to me. I'm a m3 so I'm not sure about 328 recalls but once again, check with the dealer.

[Welcome to NBA Jam]

This is what I love about OP:

"Everything that I say is true, everything that the dealership says is false. Therefore, I am right."

Can you imagine working with this person?

[Ozzie335i]

Jammer, I have been working with him since 10/31, as have we all. I suggest OP open a go fund me page so we can all send him some money for his pain and suffering in this debacle. But who will pay us for ours?

[Efthreeoh]

Seriously, 7 frickin' pages? WTF?

This is turning into an OCI/oil-type thread...

[srmast1]

Originally Posted by Welcome to NBA Jam

This is what I love about OP:

"Everything that I say is true, everything that the dealership says is false. Therefore, I am right."

Can you imagine working with this person?

I feel as if there is some misunderstanding that is occurring and leading to OP's frustration, or he/she is still extremely angry about the battery cable thing and the strange call log stuff that followed. One way or the other, just gotta let that stuff go because the dealer rectified the situation. I don't see any grounds for legal action on OP's part.

[MysticRob]

Damn, OP, give it a rest. You have no idea if the dealership lied. Did you personally perform a polygraph test on everyone there? Did they admit to you that, yes, they lied? You sound like an idiot. Dealership could've called the wrong phone #, put the work on your invoice by mistake, etc. Showing us phone records is ridiculous.

You have yet to show anyone evidence those parts were even replaced. You've been asked multiple times to show proof that work was even done. Most importantly, even if the work was done, YOU GOT IT DONE FOR FREE.

Unsubbing at this point. I think we're all being trolled. Nobody is this stupid (are they?).

[IK6SPEED]

Originally Posted by tcphoto

I'm more interested in why you paid two diagnostic fees.

He had 2 different issues.

There are diagnostic fees for each issue.

Originally Posted by The0pportunist

The op probably does not have a case to sue BECAUSE he was persistent not to pay the extra charges he did not approve.

That said, what if this is the shady practice that happens at the dealer. What if an elderly man drop his car one day and is then hit with new charges that he had no knowledge of? What if this man doesn't have the confidence to challenge the dealer ?

Dealer should really verify if the call was made, if it was made to the wrong customer then they should surely know now when the wrong customer asks about his battery cable.

Virtually ever BMW Dealer I know records all phone calls that can be reviewed by management.

I’ve had them played when I told a GM of the Dealership what a nightmare I went through on their phone tree.

Originally Posted by Demz760

Funny after I posed proof no one has anything to say.

Who’s to say they called you at that number?

Most Dealerships have multiple contact numbers. Home, work, mobile, wife etc.

[The0pportunist]

Originally Posted by IK6SPEED

He had 2 different issues.

There are diagnostic fees for each issue.

Virtually ever BMW Dealer I know records all phone calls that can be reviewed by management.

I've had them played when I told a GM of the Dealership what a nightmare I went through on their phone tree.

Great, so the dealer should conclusively say if the call was made or not.

At least then we know who's being dishonest.

[BravoJohny33]

Originally Posted by IK6SPEED

He had 2 different issues.

There are diagnostic fees for each issue.



Virtually ever BMW Dealer I know records all phone calls that can be reviewed by management.

I’ve had them played when I told a GM of the Dealership what a nightmare I went through on their phone tree.



Who’s to say they called you at that number?

Most Dealerships have multiple contact numbers. Home, work, mobile, wife etc.

I am sorry multiple diagnostic fees is garbage. I have never seen a dealer ever do that or an indy. The OP might be wrong on everything but this.

[wdb]

Originally Posted by MysticRob

Unsubbing at this point. I think we're all being trolled. Nobody is this stupid (are they?).

It's like watching a slow motion car wreck. I keep hovering over the unsub button but can't quite bring myself to do it.

[IK6SPEED]

Originally Posted by BravoJohny33

I am sorry multiple diagnostic fees is garbage. I have never seen a dealer ever do that or an indy. The OP might be wrong on everything but this.

That’s the way Dealers work and charge.

On 2 different issues that are non-specific as the OPs were, time was spent on both.

That is standard at most every auto shop.

If you went in for 1) car occasionally running rough and 2) the NAV would occasionally go dark , would you not expect to be charged for both unrelated issues?

[BravoJohny33]

Originally Posted by IK6SPEED

That’s the way Dealers work and charge.

On 2 different issues that are non-specific as the OPs were, time was spent on both.

That is standard at most every auto shop.

If you went in for 1) car occasionally running rough and 2) the NAV would occasionally go dark , would you not expect to be charged for both unrelated issues?

lol no. I have been to dealer and indy with multiple problems. Only one tried to pull that crap with me on multiple diagnostic fees. The dealer around here will look at all your problems for one flat 150 dollar fee. But I have found you can get it done for free during promos or if you just get an oil change.

Many indies around here will refund the diagnostic fees if you get the repair done as well.

[IK6SPEED]

Originally Posted by BravoJohny33

lol no. I have been to dealer and indy with multiple problems. Only one tried to pull that crap with me on multiple diagnostic fees. The dealer around here will look at all your problems for one flat 150 dollar fee. But I have found you can get it done for free during promos or if you just get an oil change.

Many indies around here will refund the diagnostic fees if you get the repair done as well.

Again, non specific problem such as OP had require more diagnostic time.

If you have specific issue instead of what OP stated when dropping off they are more forgiving. And yes, Indies are more forgiving.

Of course no one has mentioned that OP was given free loaner for 12 days on a 10 year old car.

[Nickco43]

If I was a moderator this thread would have been deleted weeks ago.

OP should buy a D+K can cable and learn how to code his car instead of flaming on the internet.

[Fritzer]

At the end of the day if the dealer did work that OP didn't authorize, and they claim they did have his authorization, that is a major issue.

Luckily I have found a solution....

Don't take your car to dealerships!