If you received an damaged item from a sponsor

CWINMA · 03-27-2009, 02:12 PM

(Not sure this is the correct forum)

And they said OK I'll ship another for X dollars, what would you do? My opinion is ...it's not my fault and ship it N/C Any opinions please?

I will NOT mention the sponsor name "yet" so please do not ask

blue2fire · 03-27-2009, 02:14 PM

Ahem, do you like peanut butter and jelly or a Macintosh?

ragingclue · 03-27-2009, 02:14 PM

Depends on what it is, how damaged it is, how it got damaged, who it was shipped by, what your shipping options were, and how much money he is asking.

doggiedog · 03-27-2009, 02:45 PM

I would tell them to piss off and return it.

I'm actually going through something like that right now with a "sponsor". I got a part which has a ton of cosmetic blemishes. They sent me a replacement but this time it didn't come with sticky tape. I told them about it and they said to buy some myself because they don't ship with tape. When I told them the first one came with tape they told me they'll send me some tape.

This whole process has taken 3 weeks+. All I want is my damn M3 spoiler!

ToadHollow · 03-27-2009, 02:46 PM

I have an idea of who the vendor/sponsor is .......... similar experience recently.

Dude, why in the world would YOU be expected to pay ANYTHING above what you paid already? Vendor's problem, not yours. Keep the part and ship it back ON THE VENDOR'S dime once you receive the replacement.

TTG · 03-27-2009, 03:19 PM

I had a similar issue. I received 2 bulbs and one was not working. They asked me to send the bulb that was not working. In return they, sent me two more bulbs.... I only had to pay shipping for the returned bulb and ended up receiving one exra bulb in return.

JSpira · 03-27-2009, 03:25 PM

Quote:

Originally Posted by CWINMA

I will NOT mention the sponsor name "yet" so please do not ask

I don´t have to ask - it´s JBSpeed, right?

RambleJ · 03-27-2009, 03:26 PM

Quote:

Originally Posted by ToadHollow

I have an idea of who the vendor/sponsor is .......... similar experience recently.

Dude, why in the world would YOU be expected to pay ANYTHING above what you paid already? Vendor's problem, not yours. Keep the part and ship it back ON THE VENDOR'S dime once you receive the replacement.

Exactly! This is not your problem, why should you have to shell out more money?

ToadHollow · 03-27-2009, 03:28 PM

Quote:

Originally Posted by JSpira

I don´t have to ask - it´s JBSpeed, right?

Hmmmmmmmm ....... there's a familiar name ...

Bulldog 6 · 03-27-2009, 05:12 PM

Suppliers should send you a replacement part with lables for return shipping of the damaged part.

SV Concepts · 04-02-2009, 04:45 PM

Generally the "right" thing to do would be to ask the customer to hold on to it until the carrier picks it up for a damage claim, and then send a new one. It's also acceptable (in my experience/opinion) to ask the customer if they can take photos. Generally they are willing to do so if you explain the situation to them.

If there is a chance that the customer may have damaged it (during opening, or installation, or something like that), or that the damage was exaggerated (maybe it's a scuff from the cardboard that needs to be rubbed with a wet cloth?), sometimes the vendor must wait a week for FedEx to inspect the product and give a ruling before a new one is sent.

Note: in neither case should you be asked to pay any more for the product. Unless you are nitpicking over something that is completely unreasonable, and the product is rightfully considered satisfactory under 99% of people's standards. Examples would include things like "my handmade exhaust tip welds are not 100% perfect," or "there needs to be 10% more orange peel on this paint for me to be happy."
With all that said, generally, retailers should try to remember the General rules of retail:
1) The customer is always right
2) If there is ever an exception, refer to rule #1

JL

03-27-2009, 02:12 PM	#1
CWINMA Enlisted Member 11 Rep 40 Posts Drives: 08 335i Coupe\|03 911 Coupe Join Date: Feb 2009 Location: MA iTrader: (1)	If you received an damaged item from a sponsor (Not sure this is the correct forum) And they said OK I'll ship another for X dollars, what would you do? My opinion is ...it's not my fault and ship it N/C Any opinions please? I will NOT mention the sponsor name "yet" so please do not ask
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03-27-2009, 02:14 PM	#3
ragingclue One cam is enough 132 Rep 6,801 Posts Drives: VF Join Date: Oct 2008 Location: mulletville iTrader: (1)	Depends on what it is, how damaged it is, how it got damaged, who it was shipped by, what your shipping options were, and how much money he is asking.
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03-27-2009, 02:45 PM	#4
doggiedog Captain 36 Rep 757 Posts Drives: 09 E90 335i 6MT SG/BL Join Date: Nov 2008 Location: Fort Lee, NJ iTrader: (0)	I would tell them to piss off and return it. I'm actually going through something like that right now with a "sponsor". I got a part which has a ton of cosmetic blemishes. They sent me a replacement but this time it didn't come with sticky tape. I told them about it and they said to buy some myself because they don't ship with tape. When I told them the first one came with tape they told me they'll send me some tape. This whole process has taken 3 weeks+. All I want is my damn M3 spoiler!
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03-27-2009, 02:46 PM	#5
ToadHollow Once upon a time ...... 276 Rep 5,048 Posts Drives: 2008 JB E92 - SOLD 5/2010 Join Date: Sep 2008 Location: Asti, Italy & Austin, Texas iTrader: (16) Garage List 2008 E92 335i [8.00]	I have an idea of who the vendor/sponsor is .......... similar experience recently. Dude, why in the world would YOU be expected to pay ANYTHING above what you paid already? Vendor's problem, not yours. Keep the part and ship it back ON THE VENDOR'S dime once you receive the replacement. __________________
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03-27-2009, 03:19 PM	#6
TTG ... 936 Rep 4,327 Posts Drives: M340 Join Date: Aug 2006 Location: Seattle, WA iTrader: (3) Garage List 2011 BMW M3 [7.84] 2007 335 Coupe (ret ... [9.00]	I had a similar issue. I received 2 bulbs and one was not working. They asked me to send the bulb that was not working. In return they, sent me two more bulbs.... I only had to pay shipping for the returned bulb and ended up receiving one exra bulb in return. __________________ 2020 G20 M340 xDrive - Portimao Blue - ZDA\|ZPP\|ZPX\|1CR\|1PE\|6NW\|6WD 2016 F10 535i xDrive - AW - Retired 2011 E92 M3 - AW……………....ED April 29th, 2010 - Retired 2007 E92 335i -Space Gray.....ED Oct 19th, 2006 - Retired
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03-27-2009, 05:12 PM	#10
Bulldog 6 The Logistician 69 Rep 799 Posts Drives: 2022 230i M-Sport Join Date: Feb 2007 Location: Richmond, VA iTrader: (0) Garage List 2007 328i E90 [0.00]	Suppliers should send you a replacement part with lables for return shipping of the damaged part.
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04-02-2009, 04:45 PM	#11
SV Concepts 365 Rep 5,859 Posts Drives: Vorsteiner E60 M5 Join Date: Mar 2006 Location: 1460 White Oaks Rd. Suite F. Campbell, CA 95008 iTrader: (10)	Generally the "right" thing to do would be to ask the customer to hold on to it until the carrier picks it up for a damage claim, and then send a new one. It's also acceptable (in my experience/opinion) to ask the customer if they can take photos. Generally they are willing to do so if you explain the situation to them. If there is a chance that the customer may have damaged it (during opening, or installation, or something like that), or that the damage was exaggerated (maybe it's a scuff from the cardboard that needs to be rubbed with a wet cloth?), sometimes the vendor must wait a week for FedEx to inspect the product and give a ruling before a new one is sent. Note: in neither case should you be asked to pay any more for the product. Unless you are nitpicking over something that is completely unreasonable, and the product is rightfully considered satisfactory under 99% of people's standards. Examples would include things like "my handmade exhaust tip welds are not 100% perfect," or "there needs to be 10% more orange peel on this paint for me to be happy." With all that said, generally, retailers should try to remember the General rules of retail: 1) The customer is always right 2) If there is ever an exception, refer to rule #1 JL
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