BMW Canada contact

rvladescu · 10-31-2013, 03:59 PM

Hi, I am having issues with my 2011 335d that the dealer is not helping. I am trying to get a contact for someone at BMW canada that can help. Someone like an engine engineer or software engineer. The 1800 people say that they do not have technical experience

Please help

MyF15+F85 · 10-31-2013, 08:11 PM

I'm just curious as for what exactly are you trying to find out ?
Fueling ? Injectors ? Specs ?
Problems ? Fuel economy ?
Programming ? Tuning ?

E90TiAgX · 11-01-2013, 12:39 AM

Try email to him

https://www.linkedin.com/pub/eduardo...erde/2b/a59/65

rvladescu · 11-01-2013, 06:09 AM

Since the car received the torque limiter update my gas mileage went from an average of 800 to 900 km per tank to if I'm lucky 600 and the dealer is not helpful at all

MyF15+F85 · 11-01-2013, 06:33 AM

That is a tough issue.
From what I know
No mechanic will try resolve any of your problems, unless you will get CHECK ENGINE LIGHT. This is Canada, and fuel economy is still not a priority.
Anywhere in Europe it would be addressed promptly, here not so much.
One thing to check is ) since I'm a diesel driver would be, if the exhaust of you car ( exhaust tip ) is clear ( on the inside ) or it has a bit of black sooth.
If it has it, then one of your NOX sensors is out of calibration, ot EGT sensor.
Another thing could be your Thermostat, I know sounds funny, but your check engine will come up with that, dealer will not anything about it, why ? cause they will not be reimbursed for work that did " not have to be done "
There is so many variables that it would be difficult to diagnose it, just like that. But.... there are independent shops out there that will be able to help you with you problem. Yes it will cost you out of the pocket, but may be this is your ticket.

I have personally installed a european map for my GL320 CDI in the past, with great success. I still have the shops name here locally in Oakville.

rvladescu · 11-01-2013, 06:39 AM

Than you for your message however since the car has only 34000km and is still under warranty I am willing to go to the end. Now if BMW Canada is not doing anything I will take them to court for having damaged my property with their update.
I might be a bit frustrated also as you can see but still this is unacceptable. I can tell you that I get better service for my Ford

GreekboyD · 11-01-2013, 06:39 AM

myE70

JR Auto, I'm assuming?

MyF15+F85 · 11-01-2013, 05:49 PM

Quote:

Originally Posted by GreekboyD

myE70

JR Auto, I'm assuming?

Correcto !

10-31-2013, 03:59 PM	#1
rvladescu 440 9 Rep 182 Posts Drives: 440 GC Join Date: Feb 2011 Location: Ottawa iTrader: (0)	BMW Canada contact Hi, I am having issues with my 2011 335d that the dealer is not helping. I am trying to get a contact for someone at BMW canada that can help. Someone like an engine engineer or software engineer. The 1800 people say that they do not have technical experience Please help
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10-31-2013, 08:11 PM	#2
MyF15+F85 First Lieutenant 50 Rep 388 Posts Drives: 2015 F85 and 2015 F15 Join Date: Jul 2011 Location: Hamilton ON iTrader: (0)	335d I'm just curious as for what exactly are you trying to find out ? Fueling ? Injectors ? Specs ? Problems ? Fuel economy ? Programming ? Tuning ?
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11-01-2013, 12:39 AM	#3
E90TiAgX Enlisted Member 24 Rep 41 Posts Drives: 2011 535i M Sport Xdrive Join Date: Dec 2012 Location: Vancouver BC iTrader: (0)	Try email to him https://www.linkedin.com/pub/eduardo...erde/2b/a59/65
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11-01-2013, 06:09 AM	#4
rvladescu 440 9 Rep 182 Posts Drives: 440 GC Join Date: Feb 2011 Location: Ottawa iTrader: (0)	Since the car received the torque limiter update my gas mileage went from an average of 800 to 900 km per tank to if I'm lucky 600 and the dealer is not helpful at all
	Appreciate 0 Quote

11-01-2013, 06:33 AM	#5
MyF15+F85 First Lieutenant 50 Rep 388 Posts Drives: 2015 F85 and 2015 F15 Join Date: Jul 2011 Location: Hamilton ON iTrader: (0)	That is a tough issue. From what I know No mechanic will try resolve any of your problems, unless you will get CHECK ENGINE LIGHT. This is Canada, and fuel economy is still not a priority. Anywhere in Europe it would be addressed promptly, here not so much. One thing to check is ) since I'm a diesel driver would be, if the exhaust of you car ( exhaust tip ) is clear ( on the inside ) or it has a bit of black sooth. If it has it, then one of your NOX sensors is out of calibration, ot EGT sensor. Another thing could be your Thermostat, I know sounds funny, but your check engine will come up with that, dealer will not anything about it, why ? cause they will not be reimbursed for work that did " not have to be done " There is so many variables that it would be difficult to diagnose it, just like that. But.... there are independent shops out there that will be able to help you with you problem. Yes it will cost you out of the pocket, but may be this is your ticket. I have personally installed a european map for my GL320 CDI in the past, with great success. I still have the shops name here locally in Oakville.
	Appreciate 0 Quote

11-01-2013, 06:39 AM	#6
rvladescu 440 9 Rep 182 Posts Drives: 440 GC Join Date: Feb 2011 Location: Ottawa iTrader: (0)	Than you for your message however since the car has only 34000km and is still under warranty I am willing to go to the end. Now if BMW Canada is not doing anything I will take them to court for having damaged my property with their update. I might be a bit frustrated also as you can see but still this is unacceptable. I can tell you that I get better service for my Ford
	Appreciate 0 Quote

11-01-2013, 06:39 AM	#7
GreekboyD Brigadier General 411 Rep 3,049 Posts Drives: 2009 BMW 335d Join Date: Jan 2012 Location: Toronto, ON, Canada iTrader: (0) Garage List 2009 BMW 335d [8.00]	myE70 JR Auto, I'm assuming?
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