Bad experience with ECS tuning

Adambomb335 · 07-19-2016, 04:21 PM

I ordered The ECS chargepipe kit for my 335i back in May. Got the package in decent speed. And while installing the kit, not only did the pipe not fit over the throttle body, the coupler that connects to the intercooler was a tiny 2.5" to 2" coupler. No where near the right size I needed. BUT, I understand mistakes happen, no biggie. Well I called them and they said they would make it right and send me the correct one. Well, 2 weeks go by with no coupler, So I email them and they tell me that it's not in stock and they will ship it out on June 17th. Needless to say, I still haven't received the coupler and no word or update from them.

Would like to order from them. But this has definitely got me looking at other vendors.

9krpmrx8 · 07-19-2016, 04:25 PM

Hopefully they come thru. I suggest calling them. I have never had a problem with them but it's the bad situations and how they handle those that really matters.

ECSTuning · 07-26-2016, 10:24 AM

You have a PM, I'll need a little info from you so I can help get this taken care of.

Very sorry about the issues at hand.

-James

07-19-2016, 04:21 PM	#1
Adambomb335 Private 9 Rep 68 Posts Drives: 335i Join Date: Apr 2016 Location: Jacksonville iTrader: (1)	Bad experience with ECS tuning I ordered The ECS chargepipe kit for my 335i back in May. Got the package in decent speed. And while installing the kit, not only did the pipe not fit over the throttle body, the coupler that connects to the intercooler was a tiny 2.5" to 2" coupler. No where near the right size I needed. BUT, I understand mistakes happen, no biggie. Well I called them and they said they would make it right and send me the correct one. Well, 2 weeks go by with no coupler, So I email them and they tell me that it's not in stock and they will ship it out on June 17th. Needless to say, I still haven't received the coupler and no word or update from them. Would like to order from them. But this has definitely got me looking at other vendors.
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07-19-2016, 04:25 PM	#2
9krpmrx8 Clean is the new cool, keep it that way. 808 Rep 1,685 Posts Drives: 11' Alpine White 335i Sedan Join Date: Jan 2016 Location: San Antonio, Texas iTrader: (0)	Hopefully they come thru. I suggest calling them. I have never had a problem with them but it's the bad situations and how they handle those that really matters. __________________ 2011 335i, FBO, N55+ Turbo, full E85, S55 intercooler, etc. 2015 X5 35i Xdrive
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07-26-2016, 10:24 AM	#3
ECSTuning New Lifetime Replacement Policy 821 Rep 11,738 Posts Drives: Independent Tuning Specialists Join Date: Jul 2008 Location: Ohio iTrader: (18)	You have a PM, I'll need a little info from you so I can help get this taken care of. Very sorry about the issues at hand. -James
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