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BMW of Pembroke Pines service experience
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05-04-2010, 10:39 PM | #1 |
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BMW of Pembroke Pines service experience
those guys tried to void my entire remaining warranty because my car is SLAMMED.
BMW NA is aware of every mod in the car. they told me to bring it there and they would handle it, but their SM decided otherwise. i will be having some words with the service manager who would not upgrade my software (BAD sticky brakes) because he claimed it was caused by the suspension. these guys have NO idea what they are talking about, and i have set up a meeting with the GM tomorrow to get this retard removed. so if you have the choice, stay away from pines. go to fort lauderdale. they are much much better. (is pines on this forum? i hope they read this.) Last edited by Express; 05-05-2010 at 11:46 AM.. |
05-05-2010, 07:23 AM | #3 |
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i just find it ridiculous how they will avoid making money any way they can. its not like they don't get paid for warranty work.
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05-05-2010, 07:44 AM | #5 |
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bunch of retards there. he told me to take my car to the purchasing dealer. so i said okay! walked out the door, turned around, walked back inside, and said hi im here to get my brakes fixed!
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05-05-2010, 09:29 AM | #7 |
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05-05-2010, 10:58 AM | #8 |
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was the SM's name Jeff?
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05-05-2010, 11:44 AM | #9 |
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i didn't stop to ask his name.
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05-05-2010, 11:46 AM | #10 |
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they told me they would be happy to LOOK at the car, charging me a fee which i was not paying. why should i be stuck with a bill for some design fault?
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05-05-2010, 11:49 AM | #11 |
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05-05-2010, 11:50 AM | #12 |
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i am not trying to make them look worse then they really are, but its beyond me why they will avoid fixing the car.
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05-05-2010, 12:22 PM | #14 |
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im not sure but they don't always upgrade the software unless they're working on the engine. I remember my SA told me that they charge when u request a software update but they do it for free when (for example) they're changing the hpfp.
Otherwise i can understand them blaming suspension/brake problems on aftermarket suspension... why not?
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05-05-2010, 12:51 PM | #15 |
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because my suspension has NOTHING to do with sticky brakes and we all know that.
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05-23-2010, 09:52 AM | #18 |
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did this ever get resolved ? ? how did things turn out?
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05-23-2010, 09:54 AM | #19 |
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so far no good. they still want to charge me a diagnostic fee, which is not happening. they also want me to replicate the problem, which is not happening. the problem is only on hills. and im down in south florida for the summer. so there are no hills.
anyways, they still blame my sticky brakes, a KNOWN problem with a SIMPLE resolution, on my suspension. needless to say, they will not be driving my car to beat on it (aka replicate the problem.) ill be back in there next week.
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05-23-2010, 07:03 PM | #20 |
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my gf just bought her car from that place...lol.
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05-23-2010, 08:27 PM | #21 |
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I know the SA there and shop foreman lol..
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05-23-2010, 10:19 PM | #22 | |
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Quote:
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