[YULY]

[DasBlitz]

I would much rather want this done with and just refund or very quickly get him a new pair. Not sure why it is still going on.

Now Bav you state how you hope and such that members dont decide not to purchase from you because of members saying dumb things. Well so far things like this will make members not want to purchase.

First you say everyone is jumping on the bandwagon. It seems only 2 if that were dumb and just said you suck for no reason. While others gave points and even brought up their own experiences. Yet we are jumping on the bandwagon?

Also you bring up other vendors being attacked. In every thread that I have seen where vendors get attacked it is due to them being wrong or bad customer service.

Also you promised pictures where are these pictures? Let me guess we will never see them.

[Bimmer335i07]

Bav, just do the right thing and by doing so, you will gain more customers. From what I've read so far. I personally will not buy from your company.

I've seen where someone had shipped black lines to another member. And the other member did not purchase insurance. And when the package came, the black lines were damaged. The buyer posted about the mis-fortune and he didn't even request a refund, but the seller out of his own kindness, gave him a full refund and took a loss on the black lines. And this is from a member, not even a company. I would definitely buy from that seller if he were to sell something of interest to me.

This forum is meant for us members to get the best product and service we can. Of course if the OP did not receive good service, we will be on his side. From what he is stating, it's not that unreasonable. He took a loss on shipping 2 times and just want a refund. If I were your company, I would just issue him a refund.

Just my $0.02.

GL ska, hope you get your refund.

[longtran]

bavdom, i am not here to tell you what to do. i myself have experience lots of claims. to make life easier for me, i just send out a new part or just offer a refund. its not worth your reputation for something so small. you can make the profits back later. a member being satisfy is very important. they are they one that refer their friends to you.take it from me man. just my .02.

[S4to335]

Originally Posted by longtran

bavdom, i am not here to tell you what to do. i myself have experience lots of claims. to make life easier for me, i just send out a new part or just offer a refund. its not worth your reputation for something so small. you can make the profits back later. a member being satisfy is very important. they are they one that refer their friends to you.take it from me man. just my .02.

ditto.

[Josh49]

Originally Posted by longtran

bavdom, i am not here to tell you what to do. i myself have experience lots of claims. to make life easier for me, i just send out a new part or just offer a refund. its not worth your reputation for something so small. you can make the profits back later. a member being satisfy is very important. they are they one that refer their friends to you.take it from me man. just my .02.

+3

I was going to type a very similar post to this one. Just refund the guy his money. Take a small hit and save your name and reputation. You'll make the money back, and you will have a better name and more business in the long run...

[BavDom]

Originally Posted by longtran

bavdom, i am not here to tell you what to do. i myself have experience lots of claims. to make life easier for me, i just send out a new part or just offer a refund. its not worth your reputation for something so small. you can make the profits back later. a member being satisfy is very important. they are they one that refer their friends to you.take it from me man. just my .02.

Longtran, I COMPLETELY agree with you on this one. To be honest with you it's not about the money, $180.00 is a very small amount. The problem is that there is a fine line between offering excellent customer service, and customers abusing that service.

Other companies won't even bother responding after 30 days. They would tell you as the buyer that it's not their fault you didn't try the splitters on..etc...etc.. we, however, tried to comfort him because that is what we do. We are here for you guys alone. We had come to an agreement and out of the blue he posts this thread about a refund.


But I do understand completely where you are coming from. It's just hard to state a valid point on forums being that everyone can post their opinion without being fully informed.

I will issue the refund. But this is the first and last time we issue a refund based on a fuss and false information.

BavDom aside, I've learned from this experience. When Ska contacted me about the splitters concerning fitment, already a couple months had passed since he had received them. Being how friendly he was in the GB I tried to help him out and ended up getting burned by him, and possibly my boss as well.


Please let this end here.


P.S. Longtran/Josh49/S4to335, these are the posts one expects from serious enthusiasts, trying to help out the situation in a neutral stance,(without involvement what stance can one really have?) instead of exacerbating it. Thank you very much. I truly appreciate it.

[Andrew@ET]

good to hear.... im still in for that inatke then lol

[Josh49]

Originally Posted by BavDom

P.S. Longtran/Josh49/S4to335, these are the posts one expects from serious enthusiasts, trying to help out the situation in a neutral stance,(without involvement what stance can one really have?) instead of exacerbating it. Thank you very much. I truly appreciate it.

No problem. There are a lot of people on this website who look like they have had positive experiences and purchases from you and your company. From pictures (especially the latest m3 kit on the austrailian car), it looks like you definitely bring something solid to the e90post website. Would hate to see this business relationship turn sour over a customer or two who weren't completely satisfied.. You made the right decision IMO. Now just work hard, back up your words with great products and customer service, and you'll be all set.. You really have a good niche on this website if you can provide this..

[ska///235i]

Bav.....thank you for giving me a refund

I just want to bring this out....not to argue but I want a good reputation as a buyer also.

Original group buy...you told us "100% satisfaction guarantee"
I received the 2nd pair of splitters on 6/25/07 or maybe 6/23....I email you on 7/10 to inquire about a refund....so it wasn't that long. 7/10 till 8/22 (today) was the time I waited

thanks for everyones understanding


ps....you can send the $189 to my paypal account..thx


Please close this thread

[sesegal99]

Since we are on the subject......Bavdom.....where's my blacklines you promised??? I was even willing to pay for them at the reduced price we agreed upon. I guess the problems I had were not as important.