E90Post
 


Coby Wheel
 
BMW 3-Series (E90 E92) Forum > BMW E90/E92/E93 3-series General Forums > Regional Forums > UK > UK Off-Topic Discussions > Stratstone service



Reply
 
Thread Tools Search this Thread
      05-04-2018, 10:03 AM   #1
AWSAWS
Colonel
AWSAWS's Avatar
282
Rep
2,342
Posts

Drives: E92 GC Turbos, FBO, 335i DCT
Join Date: Nov 2012
Location: Valhalla

iTrader: (0)

Stratstone service

So my brother takes his E60 M5 to stratstone for a service and this is what he gets back...



Previously he had them do the brakes. Discs and pads. On that occasion a disc was chipped. They initially denied all knowledge. After writing a review on trustpilot they then said theyd reviewed cctv footage and identified a technician dropping it. Took weeks of back and forth bullshit. Finally they replaced it.

What kind of people are they employing?
__________________
GC Turbos, FBO, JB4, DCT, Port Meth injection, BMS Charge Pipe, NGK plugs. EBC brakes and pads, LED Angel lights, LED foglights, LCI rears OCC, Braided brake lines. Custom Diff Lockdown Kit, VTT inlets, TMAP, stage 2+ fuel pump
11.79@119mph (stock turbos)
11.74@129mph (GC Turbos)
Appreciate 0
      05-04-2018, 11:50 AM   #2
The0pportunist
Major
The0pportunist's Avatar
United Kingdom
471
Rep
1,268
Posts

Drives: F30 335i
Join Date: Sep 2012
Location: London

iTrader: (0)

Denying it ever happened without proper investigation is unforgivable IMO

I usually take a video in the dealer car park before handing the keys. One time my car returned without the plastic cover over the engine, credit to them they must have actually checked the CCTV and confirmed it was on when it came in.
Appreciate 0
      10-17-2018, 09:26 AM   #3
RENT-A-GOAT
Major
RENT-A-GOAT's Avatar
United Kingdom
460
Rep
1,049
Posts

Drives: F31 320D Xdrive Msport+
Join Date: Jun 2015
Location: Warwickshire

iTrader: (0)

Garage List
I rang stratstone to enquire about a car they had for sale. Was so unimpressed by their telephone manner I said "you know what I'm not going to bother" and slammed the phone down. So glad I did after seeing this.
__________________
[url=https://www.deutschespeed.com/threads/the-bimmerpost-refugee-thread.561/]Click here for the Bimmerpost UK Refugees - Censorship Sucks![/url]
Appreciate 0
      10-21-2018, 08:50 AM   #4
Mani59
BMW Miniature Collector!
United Kingdom
13287
Rep
7,980
Posts

Drives: E38 735i SE Individual
Join Date: Nov 2010
Location: Leicestershire

iTrader: (1)

Stratstone are definitely not the best! But in any case, always good if possible to go round the vehicle with a service advisor and noting any damage before handing the car over.

And as said above, definitely take photos!
__________________


Visit my (mainly) BMW gallery http://jetone.co.uk
Appreciate 0
      11-28-2018, 10:03 AM   #5
IsaiasScott
Registered
0
Rep
2
Posts

Drives: BMW e90
Join Date: Nov 2018
Location: Honga

iTrader: (0)

Thats the good service
Appreciate 0
      11-28-2018, 10:17 AM   #6
9krpmrx8
Clean is the new cool, keep it that way.
9krpmrx8's Avatar
808
Rep
1,683
Posts

Drives: 11' Alpine White 335i Sedan
Join Date: Jan 2016
Location: San Antonio, Texas

iTrader: (0)

I have never turned a vehicle in for service and not had the SA go around the car to document any current damage.
__________________
Appreciate 0
      12-05-2018, 07:24 AM   #7
AWSAWS
Colonel
AWSAWS's Avatar
282
Rep
2,342
Posts

Drives: E92 GC Turbos, FBO, 335i DCT
Join Date: Nov 2012
Location: Valhalla

iTrader: (0)

Quote:
Originally Posted by RENT-A-GOAT View Post
I rang stratstone to enquire about a car they had for sale. Was so unimpressed by their telephone manner I said "you know what I'm not going to bother" and slammed the phone down. So glad I did after seeing this.
Yeah I booked in a test drive of an M3 during a lunch break. Got there. Was left 20 mins waiting so I left. They contacted me later to ask if I'd still like to see it. I said no thanks. No longer interested.

The supervisor then contacts me to ask if there was anything wrong and if I'd like to come in again. Again I said. No thanks. They had their chance. They blew it.
__________________
GC Turbos, FBO, JB4, DCT, Port Meth injection, BMS Charge Pipe, NGK plugs. EBC brakes and pads, LED Angel lights, LED foglights, LCI rears OCC, Braided brake lines. Custom Diff Lockdown Kit, VTT inlets, TMAP, stage 2+ fuel pump
11.79@119mph (stock turbos)
11.74@129mph (GC Turbos)
Appreciate 1
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -5. The time now is 06:29 AM.




e90post
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST