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BMW 3-Series (E90 E92) Forum
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Worst BMW buying experience ever......
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06-18-2008, 10:12 AM | #23 | |
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Go figure... I'm not looking forward to dealing with them next spring when I should be ready to buy an E90. |
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06-18-2008, 01:49 PM | #25 |
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Actually, from my little knowledge of contract law (I'm not a lawyer, just an engineer but we have to know a bit about how contracts work), the contract is made when BMW delivers in your product. For a contract to be created, there needs to be an exchange (either services, cash, or product), consideration (as in you being able to consider the offer), and the offer/acceptance. I would expect that you have the offer/acceptance, consideration, and PART of the exchange (money for car) but the exchange was not completed because that dealership didn't deliver on your vehicle.
Now if the contract signed said they can keep the money if say you decide not to take the car, then you might be stuck. But they probably specify some sort of duration because it would be unreasonable to do so otherwise. Otherwise, I would suspect you should be able to take your deposit back and go somewhere else. Actually I don't know out east but here in Alberta, Edmonton BMW is pretty bad in terms of service (i.e. respecting customers). Not just my experience with them but several other people I know too. Bavaria BMW and Calgary BMW is quite good. |
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06-18-2008, 02:04 PM | #26 |
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sorry to hear, hope everything works out for you
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06-18-2008, 02:14 PM | #27 | |
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Fellow Engineer here, also living in Edmonton. Jason |
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06-18-2008, 02:18 PM | #28 |
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might want to re-think cancelling your order. you may have to wait longer but prices/rates have gone up a lot since april. i assume you are locked in your current deal?
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06-18-2008, 03:18 PM | #29 | |
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06-18-2008, 03:42 PM | #31 |
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Don't think so, I ordered mine early April and I'm still waiting for it ! All I know is that I went into this deal already expecting a delay, through previous experience with other things, most times when things have to be ordered from a factory there is always a delay somewhere. eg. I bought a new sofa a few years ago, wait 3 months for it and when they came to deliver it, it was the wrong colour, had to wait another 3 months. Bought a new condo and was told it would be complete in August, had to wait till April of the next year !! Now take into account a car which is built on another continent, from one factory that makes cars for the rest of the world, plus shipping the car across the ocean, all these things make for a car being delayed.
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06-18-2008, 04:16 PM | #32 |
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Dealers have allocations. When I ordered my car the guy gave me a number told me when to expect the car and where to go on the web to begin tracking the car. I ordered it near the end of December and got it 7 weeks later, one week earlier than stated.
At this point if I were the OP I'd do the following: 1. Get my deposit back 2. Find a new dealer 3. Order an 09. Use the extra time to save for the difference in price if money is an issue.
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06-18-2008, 04:25 PM | #33 |
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BMW must have a rep for being shitty to deal with. My dealer wasn't fantastic either. My past two Lexus cars were much easier to purchase than this one. I don't know if I will buy a new car at all next time around anyway. It is just a waste of money.
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06-18-2008, 06:46 PM | #34 |
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[QUOTE=alan93rsa;2847834]Dealers have allocations. When I ordered my car the guy gave me a number told me when to expect the car and where to go on the web to begin tracking the car. I ordered it near the end of December and got it 7 weeks later, one week earlier than stated.
[QUOTE] Here in Canada we can't track the car, we don't have the "owners circle" like you do in the USA. I had a production number and even set up a fake US address to see if I could track the car but when I entered the production number it would say "not valid" or something like that. |
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06-18-2008, 06:52 PM | #35 | |
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06-18-2008, 10:05 PM | #36 |
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Hi Guys,
Here's an update. Apparently, after filing a complaint to BMW Canada and posting this forum link to them, the Sales Manager at BMW Autohaus finally called me during MY work hours. Hoping to be treated with some respect I was greeted with a bitch session of why I posted this link to tarnish their image at BMW Autohaus. I explained to him, I am just voicing my bad experience with you guys. If it was a good experience, I will also post it here, it just happened to be bad...really bad. He goes on about that he feels bad about selling the 335 to me now since I filed a complaint against them exposed my experience to this forum. So I told him to cancel my order, and he replied that I can't because of the 90 days deliver on the contract. I told him the issue was that your BMW sales rep promised me it should arrived by now and he said this was not written on contract. So what....you are saying, everything that comes out of a BMW Autohaus sales rep mouth is bullsheit until it is written in contract? This is not just about BMW Autohaus over promised something that they didn't deliever, this is also about how they treat me us as a customer. Making me visit the dealership 3 times without solving a thing is not good customer service. This is not about the contract, this is more about business ethic now. I chose to go to BMW to be treated like a somebody, not being called at work getting bitched out by the SM. (Does all BMW customer get bitched out by the SM? I don't know). After this I told him I am working now, I'll call him when I am done, he told me he finishes at 5pm. Go figure...everybody has to work. This time I called BMW Canada directly and told them my experience, they in return was very friendly and nice and seem to sided with me. They said the dealership is independly owned so they can not force them to return my deposit, but they can put this specific complaint against them and will look into it. I was really happy with BMW Canada since they actually CARE about their customer. I called BMW Autohaus back after my work hours, and it seems I can't find the SM anymore...disappeared once again. Can't wait until he calls me back again....will update you guys some more when it happens. I've already put the $1000 deposit in suspended mode from my credit hard and changed my VISA number. This experience is becoming a nightmare. |
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06-18-2008, 10:09 PM | #37 |
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Cancel. There is no excuse for bad customer service and communication.
Great move on the credit card. How about organizing a conf call between the dearler and BMW Canada. Just put one the dealer on hold and call BMW, then conference them in... Also, may be interesting to record the conversations with the dealer (not sure if you can do this legally in Canada). In the end, the car is worth it. Hope you find a good (read acceptable) stealer. FM
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06-19-2008, 04:14 AM | #39 |
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conference calling, good idea~!!
If i were you, i would also record the conversation. I will "suggest" them that if they did not admit their fault, I will publicize this conversation along with sending the recording to BMW Canada as hard proof. Plus, I would also help them advertise on few local newspaper and news media about the happening.
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06-19-2008, 09:44 AM | #40 | |
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Okay, I would seriously not take any more of their crap if I were you. You're a customer that is paying them a lot of cash to buy their product. You're not buying a $20 dollar toy. I'm actually a little surprised that they would go that far, because at the end of the day they could simply give back your deposit and end all this fuss in a second. |
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06-19-2008, 10:29 AM | #42 |
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WOW I am a C.A and would never dream of pulling this crap if anything I would be begging for forgivness if I screwed up like this!!!! And I hate to say it but I feel like alot of these piss poor dealerships are ruining the BMW reputation!! with the economy I kiss butt to every client who buys from me on the sole basis that in the end they put the bread on your table and I have found bmw clients are loyal if treated correctly!
ask this guy where he got his degree in ethics!!! I am ashamed for him and the quickest way to ruin a dealership now a days is to pull lame crap like this! Because now word travels very fast! |
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06-19-2008, 11:44 AM | #43 |
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yup, sounds like that typical BMW dealer that gives BMW a bad name.
Hope you get your money back, demand nothing less, and take your business elsewhere. Buy a VW if you HAVE to but leave those bastards.
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06-19-2008, 11:45 AM | #44 |
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I also had the worst buying experience ever with anything when i bought from AUTOWEST BMW. I sell cars and i would never dream of treating a customer the way i was treated. I feel your pain man. i was expecting a great buying experience on a great car but never got it either. #1 Rule in the car biz is your better to under promise and over deliver than to over promise and under deliver.
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