|
|
|
|
|
|
BMW Garage | BMW Meets | Register | Today's Posts | Search |
|
BMW 3-Series (E90 E92) Forum
>
THE MOST RECKLESS BMW DEALERSHIP IN THE USA... and their lawyers..
|
|
12-12-2011, 11:30 PM | #23 | |
Enlisted Member
2
Rep 44
Posts |
Quote:
|
|
Appreciate
0
|
12-13-2011, 09:06 AM | #25 |
Captain
11
Rep 964
Posts |
|
Appreciate
0
|
12-13-2011, 09:10 AM | #26 |
Colonel
83
Rep 2,291
Posts |
While I agree with this... these sort of national entities generally tend to agree with the dealership as it is in their best interest as they are the ones that provide the business; I've dealt with Mazda NA before and they did nothing for me and sided with the SA at the dealership immediately even though the whole story was laughable and it was more than deserving of Jalopnik. It's worth giving a shot but if it doesn't work out... media always fixes everything and real quick if I may add.
__________________
2jZ + RB26 + 4G63 + LS9 + N54 =
|
Appreciate
0
|
12-13-2011, 10:22 AM | #27 |
Private
29
Rep 94
Posts |
arguru, safety is at the core of BMW’s engineering goals. We would appreciate the opportunity to speak with you and inspect your vehicle. A Customer Relations representative will contact you directly to further discuss your situation and schedule a service appointment on your behalf with an authorized BMW center. – BMW of North America, LLC
__________________
BMW NA Customer Relations
|
Appreciate
0
|
12-13-2011, 10:27 AM | #28 | ||
Captain
40
Rep 669
Posts |
Quote:
If BMWNA does nothing, then Id suggest going either gun ho, or lawyer up. Cant do both, as they might conflict between themselves. Quote:
And I was right Hope it works out. |
||
Appreciate
0
|
12-13-2011, 11:00 AM | #29 |
Major General
165
Rep 7,433
Posts |
Huh...it's been awhile since I've seen BMWNA on the forums. Good looking out, BMW.
__________________
-Brian
2X 2006 BMW 325i [Electric Red & Mystic Blue] | ZPP | V1 | Rear Fogs | M3 Lip Spoiler | EAS RemoteKey | BMS Powerbox | Projector90 Headlights w/ LED AE | LED plate lights | OEM Blacklines http://www.tech-shine.com |
Appreciate
0
|
12-13-2011, 11:12 AM | #30 | |
Drive it like you stole it
66
Rep 279
Posts
Drives: 2020 Sapphire Black M340i
Join Date: Sep 2011
Location: Baton Rouge, LA
|
Hopefully something constructive and useful will come out of this...
Quote:
|
|
Appreciate
0
|
12-13-2011, 11:33 AM | #31 |
First Lieutenant
11
Rep 396
Posts |
Whether this gets worked out or not by BMWNA, the dealer needs to at least issue an apology for their ignorance. This is an EASY case to take to court. Ridiculous how they handled this situation. I would never go there and I would make sure anyone else would stay clear of place like that.
__________________
m-tech front & sides | jbspeed CF splitters| painted reflectors | black kidneys | dinan strut bar | bmw performance exhaust | bmw performance power kit | bbs rg-r |
Appreciate
0
|
12-13-2011, 02:30 PM | #32 |
Justin Herass
333
Rep 1,205
Posts |
I cant see why BMW wouldnt want to keep this incident hush hush considering it has to do with a safety issue.
You think Toyota wanted all that bad publicity about their floor mat issues? If this turns out to be a serious issue with BMW's they defiantly dont want people running around saying that BMW is ignoring the issue. OP should have no problem getting a resolution for this issue.
__________________
|
Appreciate
0
|
12-13-2011, 06:30 PM | #33 |
Private First Class
3
Rep 150
Posts |
You can bet the GM, their lawyer and everyone else involved is reading these threads. I wouldn't advertise what you plan on doing before you do it, although it seems the BMWNA may take care of you.
__________________
Interviewer: The most exciting moment during the race weekend?
Kimi: I think so it's the race start, always. Interviewer: The most boring? Kimi: Now. |
Appreciate
0
|
12-13-2011, 07:07 PM | #34 |
Second Lieutenant
14
Rep 232
Posts |
Please keep us informed of the outcome and if outcry from the community is necessary, don't hesitate. I used to live in Scottsdale and this does not surprise me in the least.
|
Appreciate
0
|
12-13-2011, 07:30 PM | #35 |
Lieutenant General
1705
Rep 14,829
Posts |
When I was young and back in the days when a new employer didn't pay for my move, I rented a Penske truck. If I remember correctly their call center was somewhere in PA. Very rude, and nasty. Then the guy who did the walk around told me you see all the existing damage on the truck? You'll have to pay for it unless you take the damage waiver at some ridiculous price (like more than the rental itself). What they don't seem to realize is when the name is in big letters on the side of a 24' truck, and the people are all rude and nasty, the last thing I would do is buy a car from them. The founder is a 75 y.o. billionaire who has got no time for customers. No time. Unless something has changed, they don't even sell BMW extended warranties, they try to sell some aftermarket that costs just as much (more money in the founder's pockets). Hopefully those are 6 letters that nobody will ever see again.
|
Appreciate
0
|
12-13-2011, 09:50 PM | #37 |
Major General
130
Rep 5,040
Posts |
very disappointing to hear about this - BMW should be more proactive about dealership selection/training; individuals like the GM of this dealership really smear a world class brand like BMW
|
Appreciate
0
|
12-14-2011, 12:03 AM | #38 |
Dreaming for Manual Transmission E92M3
52
Rep 184
Posts |
"their inability to admit fault is going to make them liable for something" -- well I have experienced the same thing apparently.. I replaced my winshield 3 months ago in the dealer of Little rock, and it started to leaking water into the car recently (pain in the head) but when I took the car back to them, they just simply asked me a few questions and then came up with a statement that the "fact is there's nothing wrong with the winshield", it has to do with either sunroof leaking or maybe door window leaking, and they were not even willing to pull this car into examine if I am not willing to pay the labor, but.. really? Nothing wrong ever happened to other windows before I replaced the winshield, and I even let the local shop double checked my sunroof and door side windows, there shouldnt be anything wrong, so i guess the dealer was just trying to denied what they have not done properly with the winshield which perhaps caused the water leaked in my car ..
__________________
|
Appreciate
0
|
12-14-2011, 01:09 PM | #39 |
Lieutenant
65
Rep 554
Posts
Drives: E92 335i 6MT
Join Date: Oct 2011
Location: Dallas
|
Sorry about your experience, I would like to see how this turns out. |
Appreciate
0
|
12-14-2011, 01:11 PM | #40 | |
Private First Class
12
Rep 103
Posts |
Quote:
|
|
Appreciate
0
|
12-14-2011, 01:38 PM | #43 | |
Major
1011
Rep 1,268
Posts |
Quote:
We would all like to believe it would be just easier if they admitted they made a mistake and then moved forward and be done with it. Well that is all fine and good if there were not a few people out there who are more than willing to hold people liable for everything they did even if they were not wrong. We live in a country which is sue happy which makes it hard for the rest of us to get what you would deem a simple thing to resolve. Also, the fact you posts the dealer's name all over this board and threaten them with dragging their name through the mud basically sealed your case with them. They will not help you at this point and if they do with a help of a lawyer you most likely be required to getting your statement pulled from a public forum. There is no such thing as freedom of speech when you trying to get a company to do something for you. You can fall on your sword here and you will be right but it does not guarranty they will fix your car without you spending lots of money on a lawyer and the Dealer know this. You mistakenly think you have some sort of power of leverage over the dealer, you do not yes you can drag their name through the mud, but they can turn around and make you retract everything you said if you not willing to take it to court and prove your case. Basically the ball is on your court and you will need to make this all go away before they will help you without brings lawyers into the middle of it. |
|
Appreciate
0
|
12-14-2011, 01:56 PM | #44 |
Enlisted Member
2
Rep 33
Posts |
The "Statutory Emmisions Inspection" comes up in the check controls as " Service Due" and it is true that it does not apply to most states so they just reset it that part is true but my question is why was the car never taken in for diagnosis in the first place? CPO covers "Most" componets on the car seven then i know the car still has to be diagnosed first to find the failure so did the Service Advisor not even offer to have the car Diaged? If so thats terrible!
FYI for anyone else, if you feels there's a problem with your car get a work order written on the car and if your out of the 4/50 warranty there's always going to be a diag fee but if it is a covered componet then you just pay that $50.00 deductable but seriously not having the car written up and an actual work order made is never good because BMW not only has nothing to look at but it becomes your word against thiers. i just ad my 2 cents because i was in a similar situation where the dealer would take me in right away not even write a ticket on it make thier "adjustment" for my window rattle then send me on my way but then when the problem came back over and over i told them this has been going on for months and i have been there 4 times there were no records of my visits and now it was my word against theres. So i paid my diag fee got it looked at, the CPO covered my window reg and it cost $50.00 but documentation is eveything! Hope it all works out for you man, We all got your back!
__________________
2011 335d, JBD Tune ,19" Avant Garde M310,Grills & 2" Drop
|
Appreciate
0
|
Bookmarks |
|
|