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BMW 3-Series (E90 E92) Forum
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Difeo BMW Dealership sucks
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04-27-2008, 01:11 PM | #23 |
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wow these are some real horror stories, I'm glad I didn't choose Difeo and hopefully my dealer doesn't do anything like this
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'08 E92 M3 6MT | IB | FR | RAC RG63's | VRS Ti Exhaust | Fabspeed HFC & Xpipe '09 X5 35d SG/SB '11 X3 28i AW/CN/FW (wife's car |
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05-22-2008, 07:00 PM | #24 |
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I ordered my E92 from Prestige. I built online from BMW site. Sent what I built to several dealers in NYC, NJ, LI. Prestige and Lori Asserson know their stuff. I got car for $3,075 off the cost of what I built!! Nav, CA, SP, Step w/paddles, Dakota leather, ipod and usb. Barbera Red....Sweeet! Pass it on.
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09-02-2008, 01:19 PM | #25 |
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DiFeo
I am having issues with them as we speak. I have a call in to the GM to see if he will address my issues. As of yet I haven't ranted nor raved, just trying to go through appropriate channels, but so far am disappointed with the treatment and attitude I've received.
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09-09-2008, 12:18 PM | #26 | |
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Thanks
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09-09-2008, 12:19 PM | #27 |
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read the reviews from Flemington BMW and me Ryan and you will never say that again.
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2010 AW e90 328i: 6 speed, Black Leather, Dark Wood trim, ZPP, ZCW, ZVP,ZSP, Nav, Xenon
BMW Performance CF Rear spolier and Gloss black grills 2008 Candy White MKV GTI 2.0T 6 Speed Manul Gone 2008 AW X3 3.0si: 6 speed Returned 2006 AW e90 330i: 6 speed Dinan Stage 1 Returned |
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09-09-2008, 12:22 PM | #28 |
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There is a point prven here though. Price is not the most important factor when buying a car. If you pay a little more sometimes it makes it worth it i situation likes this. I try and tell this to people ALL DAY but they just dont listen for some reason.
This is not to make you look stupid e90fanatic as I am just making a general point.
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2010 AW e90 328i: 6 speed, Black Leather, Dark Wood trim, ZPP, ZCW, ZVP,ZSP, Nav, Xenon
BMW Performance CF Rear spolier and Gloss black grills 2008 Candy White MKV GTI 2.0T 6 Speed Manul Gone 2008 AW X3 3.0si: 6 speed Returned 2006 AW e90 330i: 6 speed Dinan Stage 1 Returned |
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09-23-2008, 06:15 PM | #29 |
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DiFeo does suck
I did an ED through DiFeo based on Bimmerfest recommendations of their ED "specialist". The experience was stressful to say the least. First, they tried to charge me the BMW June '08 increases although I had already locked in at the pre-June prices (and confirmed it with them). Then, they drilled my front bumper and placed a DiFeo plate on, even though I am from PA and told them not to. The CA tried to say it was my fault for not calling back to remind them not to drill it! They did fix it grudgingly, but failed to repair scratches that they were supposed to repair. Also, on the day I was supposed to pick up the car, when I arrived to get it (I live 90 minutes away), they told me it was locked up and the keys weren't available and I couldn't have my car! After 45 minutes of negotiation, they finally called someone in and got my car. My son was with me on pick-up, and said "Dad, why do they just keep making excuses for everything?" Wish I knew.
I paid cash for my car, and didn't even trouble them for a test drive. Just emailed an offer and they accepted. I felt the CA was rude to me on several occasions, and I don't know why. I was never angry or abusive back- I just wanted my car delivered the way ED said it would be-free of defects. They also don't return calls; I had to repeatedly call and hope I caught them at their desk-voice mails didn't get answered. I just think the dealership is very unorganized and poorly managed, and you don't get any personal attention. Sad when you are buying a $42,000 car. I will never again use this dealership-so glad to be free of them! |
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09-23-2008, 07:30 PM | #30 |
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at the end of the day money counts since the end product is the same. i only deal with the car sales once for each car and I doubt I'd get cars from only one dealership. The thing that pisses me off is Difeo didnt really get me the best deal and I had to experience this mishap.
it's funny actually because the guy first asked me "do you want great service?" it as if he'll charge me a premium for decent service. if that's the case, i'd rather order the car via website, and when the car is ready, i'll go pick up my car without that introductory presentation which often is useless and no value added since I most likely know more about the car than the guy. They should study and research the new wave of consumers and their habits, just look closely at why people are going to ebay/amazon instead of b&m stores. im just sharing my .02 as a consumer.
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09-23-2008, 07:33 PM | #31 | |
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09-24-2008, 08:14 AM | #33 | ||
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I went to Difeo in Tenefly and had a very positive experience with them. They let me pick up my car the same day it was delivered. Not only that they completely followed my instructions to the T meaning no car wash, just do the PDI, no bumper drilling, and leave everything alone (yes I picked it up with plastic on the seats and the foam stickers on the door). I will certainly buy from them again when we pick up either a 335 or X3 this Christmas for my wife. Our CA, Roland Llupa, is awesome. He returns calls, follows up, and is very open and honest. |
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09-24-2008, 09:03 AM | #34 | |
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Knows his cars, wants to keep the customer happy, and Flemington has an excellent Service department. I'm on my 3rd BMW from Ryan and my sister just purchased a CPO 530xi from Flemington. |
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09-24-2008, 09:35 AM | #35 |
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[QUOTE=e90fanatic;1782025]alright...so this is what "Michael Ehrlich" the sales guy told me today on the phone....and these are quotes from the call today when he probably read somewhere that I said they belong to a Hyundai dealership (they should but that's an insult to Hyundai)
"you're just a kid" "I make more money than you than you'll see in your life" QUOTE] if he had said that to me, i would facking shit in his face for real. no joke here. |
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10-02-2008, 12:40 AM | #37 |
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I had great experience buying from DiFeo.
When I got my 330i at DiFeo, there were some problems. But everything was resolved professionally. When it came time to get my 335i I didn't hesitate to go back to DiFeo. My original CA wasn't there anymore so I worked with a CA that was reccommended by members on E90post and bimmerfest. The CA is Ricki. She is very professional. Everything went smoothly. No BS. It was the best car buying experience. I would definitely buy from her again. I'm looking forward to finally do ED in a few years.
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10-13-2008, 11:12 AM | #38 |
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This was a while ago already, but when i got my 335 it was 3 weeks later than the 6 weeks i was told id have to wait, the gear shifter lights wouldnt ligth up, it wouldnt go in M or DS mode, the K40 install was sloppy, the walnut trim i had to remove and reinstall myself because it didnt fit right and foam was sticking out, the k40 wires were dragging on the street beneath the car, and there were bumps all over the paint. I had Mike Erlich also, when i gave 2's an 3's my dad and i got angry and threatening phone calls...also heard the wall st bullshit, overcharged more than id like to know about
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10-13-2008, 11:25 AM | #39 | |
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10-13-2008, 11:43 AM | #40 |
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I've heard nothing but good things about Ryan from Flemington, I was there 2 weeks ago, I spoke with Gerry Vaughn, nothing but good things to say about him and it is a very nice dealership.
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10-13-2008, 11:51 AM | #41 | |
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Any idea if he used to work at Jack Daniel's Audi before? |
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10-13-2008, 03:28 PM | #42 |
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yea but unfortunately Ryan wasnt able to cut me a deal that I could take. He tried his best but his sales manager wouldnt budge.
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10-14-2008, 02:36 AM | #43 | |
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[QUOTE=Raja Ventureshield;3367398]
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Cant stand that dealer after what they put me through with my first e90
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05-06-2009, 12:36 PM | #44 |
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searched to see others experience of difeo. my salesman was great. i had shopped around enough to know what the car was worth, dealer incentives behind the scenes, etc. i test drove the car, told them the price i had in mind, and if he can beat it great, if not, its all good and im just going to look elsewhere. he beat the price i wanted. since then, last time i checked that salesman is no longer working there. i've had my car in for few random appointments. the service advisors are pretty friendly but their techs are incompetent beyond belief. on 1 occasion, i was returned my car without the belly pan (being installed). i only noticed this when i put my car on a lift for a different reason and saw everything exposed. i brought the car back and asked how come the tech never decided to call me knowing the had a belly plan lying around in his shop. no response, they apologized. 2nd incident - i bought the wheel/tire insurance. i kept losing air but couldn't identify which wheel b/c the tpms would only go away after i inflated 3 of the 4 tires. turns out my rear right tire was shot so they actualy replaced the runflat. great right? well i recently put the car on the lift again to realize those a$$holes actualy repaired one of my tires... repair a rft, wtf? instead of replacing both tires, they only opted to replace the one that was more obvious and plugged the 2nd. incredible... simply won't be going there anymore. |
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