CIC Update Help Please ... need euro VIN last 7

BrundenBak · 03-24-2015, 08:04 AM

Good day!

So I lived in Germany for a few years with my US-spec 2011 328xi which was great! Now I'm back in the US and trying to update the Multimedia Software through bmw.com/update and I am running into an issue. For some reason my car has "euro" software on it, so when I type in my US VIN for the update it gives me the US update which the euro software rejects.

So does anyone have a 2008-2011 Euro-spec 3-series that could PM me the last 7 of their VIN so I can get the euro update through bmw.com???

My current software is MX-002.005.025 which I think is very old (probably from production in 2010).

Thanks!

MSport_Jon · 03-25-2015, 04:01 PM

Are you sure your CIC unit is update able..? some units with production date prior to sept 2009 cannot be updated. Are you sure your unit has euro software in it..? if you BMW Mobile services shows a 1 800 number then your software is North American based..

BrundenBak · 03-26-2015, 06:47 AM

Car is a 2011, built in September 2010 so definitely update-able. When I go into the BMW assist it gives me German phone numbers.

BrundenBak · 03-27-2015, 06:52 AM

This is what I'm looking at...

I'm definitely in the US, and have a US-spec car.

MSport_Jon · 03-30-2015, 09:19 AM

Quote:

Originally Posted by BrundenBak

This is what I'm looking at...

I'm definitely in the US, and have a US-spec car.

That is not a German number. The German BMW Assist number starts with 49. i can give you the one i have but i have to go home and find it...! It is a retrofitted CIC unit.... I have ordered many vehicles here in Germany that are US Spec in Nature and all of them have the NA Software. I wonder if they replaced or someone replaced your CIC unit. That is extremely strange.

david in germany · 05-26-2015, 01:31 AM

Did you have your car coded by anyone? Looks to me like someone used NCSexpert to change all the CIC settings from US to ece.

MSport_Jon · 05-26-2015, 08:34 AM

Quote:

Originally Posted by david in germany

Did you have your car coded by anyone? Looks to me like someone used NCSexpert to change all the CIC settings from US to ece.

Yeah... i coded my X3 for European use but even that did not change the Connected Drive phone numbers. They are still US numbers.

david in germany · 05-27-2015, 12:47 AM

Quote:

Originally Posted by MSport_Jon

That is not a German number. The German BMW Assist number starts with 49. i can give you the one i have but i have to go home and find it...! It is a retrofitted CIC unit.... I have ordered many vehicles here in Germany that are US Spec in Nature and all of them have the NA Software. I wonder if they replaced or someone replaced your CIC unit. That is extremely strange.

That is actually a German Number to Autohaus Euler Kaiserslautern which is the supporting BMW dealer in the Kaiserslautern/Ramstein area. If you are located in germany you do not need to dial the 49.

MSport_Jon · 05-27-2015, 10:27 PM

Quote:

Originally Posted by david in germany

That is actually a German Number to Autohaus Euler Kaiserslautern which is the supporting BMW dealer in the Kaiserslautern/Ramstein area. If you are located in germany you do not need to dial the 49.

On my retrofitted CIC, the number starts with +49 and it dials to a German main customer service call center. It does not dial to a specific dealership.

david in germany · 05-28-2015, 12:32 AM

Quote:

Originally Posted by MSport_Jon

On my retrofitted CIC, the number starts with +49 and it dials to a German main customer service call center. It does not dial to a specific dealership.

Someone set your car up differently.

MSport_Jon · 05-28-2015, 11:33 PM

Quote:

Originally Posted by david in germany

Someone set your car up differently.

well it makes sense, if you are in France and dial Germany's customer service than you will be connected right away. if you use the 0XXX Prefix it will not work.

03-24-2015, 08:04 AM	#1
BrundenBak Private First Class 5 Rep 102 Posts Drives: 2013 335i Join Date: Jul 2011 Location: Norfolk, VA iTrader: (1)	CIC Update Help Please ... need euro VIN last 7 Good day! So I lived in Germany for a few years with my US-spec 2011 328xi which was great! Now I'm back in the US and trying to update the Multimedia Software through bmw.com/update and I am running into an issue. For some reason my car has "euro" software on it, so when I type in my US VIN for the update it gives me the US update which the euro software rejects. So does anyone have a 2008-2011 Euro-spec 3-series that could PM me the last 7 of their VIN so I can get the euro update through bmw.com??? My current software is MX-002.005.025 which I think is very old (probably from production in 2010). Thanks! __________________ 2013 335i \| Imperial Blue \| Saddle Brown Retired: 2011 328i xDrive \| BSM \| Grey Dakota OEM 366 Wheels \| 245/40r19 \| MPPK \| MPE \| 30% Tint \| Black Grill \| Painted Rear Reflectors \| Future: Suspension and MSport Front Bumper Last edited by BrundenBak; 03-24-2015 at 10:08 AM.. Reason: grammar
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03-25-2015, 04:01 PM	#2
MSport_Jon Captain 126 Rep 615 Posts Drives: X3 F25 LCI /// F80 M3 (SOLD) Join Date: May 2013 Location: Bavaria, Germany iTrader: (2)	Are you sure your CIC unit is update able..? some units with production date prior to sept 2009 cannot be updated. Are you sure your unit has euro software in it..? if you BMW Mobile services shows a 1 800 number then your software is North American based..
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03-26-2015, 06:47 AM	#3
BrundenBak Private First Class 5 Rep 102 Posts Drives: 2013 335i Join Date: Jul 2011 Location: Norfolk, VA iTrader: (1)	Car is a 2011, built in September 2010 so definitely update-able. When I go into the BMW assist it gives me German phone numbers. __________________ 2013 335i \| Imperial Blue \| Saddle Brown Retired: 2011 328i xDrive \| BSM \| Grey Dakota OEM 366 Wheels \| 245/40r19 \| MPPK \| MPE \| 30% Tint \| Black Grill \| Painted Rear Reflectors \| Future: Suspension and MSport Front Bumper
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03-27-2015, 06:52 AM	#4
BrundenBak Private First Class 5 Rep 102 Posts Drives: 2013 335i Join Date: Jul 2011 Location: Norfolk, VA iTrader: (1)	This is what I'm looking at... I'm definitely in the US, and have a US-spec car. Attached Images __________________ 2013 335i \| Imperial Blue \| Saddle Brown Retired: 2011 328i xDrive \| BSM \| Grey Dakota OEM 366 Wheels \| 245/40r19 \| MPPK \| MPE \| 30% Tint \| Black Grill \| Painted Rear Reflectors \| Future: Suspension and MSport Front Bumper
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05-26-2015, 01:31 AM	#6
david in germany Lieutenant Colonel 729 Rep 1,815 Posts Drives: 118i, 335i and 328i Join Date: Nov 2011 Location: Mannheim Germany iTrader: (2)	Did you have your car coded by anyone? Looks to me like someone used NCSexpert to change all the CIC settings from US to ece. __________________ 2009 118i Monaco Blue "Maximillion" 2009 335i Saphire Black M Sport "Leopold" Cobb stage 2 aggressive tune, Mishimoto FMIC, Cobb charge pipe, Cobb catted down pipes, Forge diverter valves, BMS inlets and DCI, Cyba scoops and M Individual Audio retrofit and M3 gauge cluster retrofit. 2011 328i Titan Silver M Sport "Franzel" <--Wife's car
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