Avoid LTMW, poor paint quality, no customer service

A Aron · 08-12-2019, 02:47 PM

A few months ago I purchased a painted M3 style front bumper from the LTMW website for my e92. The bumper is great but the paint quality on it is failing, I tried contacting both Long Tran and the company multiple times to hopefully work something out and never heard a word. Just broken promises to call me back. Very disappointed in the paint quality and worse the customer service. I don't drive the car that often i assumed the paint would last longer than 4 months before it started failing... Paid over $800 for this bumper, avoid like the plague if thinking about purchasing parts from this company.

https://ibb.co/4FsxNx2
https://ibb.co/tC2FFHX
https://ibb.co/rpBh80H
https://ibb.co/6JFvZXf
https://ibb.co/6gPY2gH

1sicke92 · 08-12-2019, 06:39 PM

That's terrible man, sorry

whyzee125 · 08-23-2019, 12:13 PM

This is sad to hear. They used to be a great shop but this isn't the first complaint I've heard recently. They may be turning into the new Umnitza (who ironically also sells painted bumpers with awful reviews).

6ixSpd · 09-01-2019, 12:06 AM

That is a laughably terrible paint job, wow. I'd be doing a chargeback.

m1ka · 09-24-2019, 07:48 PM

I had them paint two things for me in the past. One turned out great. Another turned out really bad. LT used to be pretty good about making it right...... hopefully he does.

2one3E90 · 02-04-2021, 05:18 AM

Dont they do SEMA CARS LOL

08-12-2019, 02:47 PM	#1
A Aron New Member 1 Rep 16 Posts Drives: 08 E92 335xi Join Date: May 2018 Location: Idaho iTrader: (0)	Avoid LTMW, poor paint quality, no customer service A few months ago I purchased a painted M3 style front bumper from the LTMW website for my e92. The bumper is great but the paint quality on it is failing, I tried contacting both Long Tran and the company multiple times to hopefully work something out and never heard a word. Just broken promises to call me back. Very disappointed in the paint quality and worse the customer service. I don't drive the car that often i assumed the paint would last longer than 4 months before it started failing... Paid over $800 for this bumper, avoid like the plague if thinking about purchasing parts from this company. https://ibb.co/4FsxNx2 https://ibb.co/tC2FFHX https://ibb.co/rpBh80H https://ibb.co/6JFvZXf https://ibb.co/6gPY2gH
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08-12-2019, 06:39 PM	#2
1sicke92 Captain 47 Rep 638 Posts Drives: 09 E92 N54 Join Date: Sep 2009 Location: Sin City iTrader: (0)	That's terrible man, sorry __________________ FBO + PURE STAGE 2 + MHD FLASH
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08-23-2019, 12:13 PM	#3
whyzee125 Lieutenant Colonel 430 Rep 1,557 Posts Drives: Dinan stage 2 335i Join Date: Jul 2014 Location: Chattanooga Tn iTrader: (0)	This is sad to hear. They used to be a great shop but this isn't the first complaint I've heard recently. They may be turning into the new Umnitza (who ironically also sells painted bumpers with awful reviews).
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09-01-2019, 12:06 AM	#4
6ixSpd Save the manuals! 5695 Rep 6,587 Posts Drives: '12 M3 6MT Join Date: Feb 2016 Location: 416 iTrader: (4)	That is a laughably terrible paint job, wow. I'd be doing a chargeback. __________________ '12 M3 6MT Alpine White + Fox Red Extended
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09-24-2019, 07:48 PM	#5
m1ka First Lieutenant 16 Rep 379 Posts Drives: 335i Join Date: May 2012 Location: Los Angeles iTrader: (12)	I had them paint two things for me in the past. One turned out great. Another turned out really bad. LT used to be pretty good about making it right...... hopefully he does.
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02-04-2021, 05:18 AM	#6
2one3E90 First Lieutenant 335 Rep 372 Posts Drives: Bmw 330i and Bmw 328i Join Date: Dec 2020 Location: Los Angeles iTrader: (0)	Dont they do SEMA CARS LOL
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